Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4402 Reviews
1305Review Ratings Breakdown
Consumer Reviews
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wish it didn't take so long to fix
September 19, 2014
They tried their best towards the end. Thank the used car mgr kelly
Written By: KEVIN
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beryl swan
September 19, 2014
I CAME IN TO HAVE MY TIRES BALANCED. SPOKE TO GLEN THEN HAD SHUTTLE CAR TO DENTIST.
Written By: SYLVIA
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Crystal, Lyle and the staff at SMP were diligent in resolving my truck issue and I was happy with the outcome.
September 19, 2014
A tinkling noise at 1000 rpm was coming from the under-carriage which was a concern to me. After a couple visits and investigations the noise was traced to the catalytic convertor and it was replaced.
Written By: BOB
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easy
September 19, 2014
Dropped of keys to nice friendly staff, truck was done before they said it would be. Driver was friendly.
Written By: JONATHAN
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Darwin Collins
September 19, 2014
Came in for Cobalt recall and left with $200 bill and nothing repaired. Wanted SMP to fix remote start that doesn't work as a result of previous SMP work done. Engine light on do had to diagnose and still on so $200 bill for nothing!!! Not Happy!!!!
Written By: DARWIN
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satisfied with my experience
September 19, 2014
Excellent service, although the vehicle was a bit dirty on the inside. Other than that no issues.
Written By: NICHOLAS A
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I liked being informed as the maintenance progressed.
September 19, 2014
I was kept in well informed as the work progressed. I am very pleased with my decision to try SMP after not having a great experience at a competitiors shop.
Written By: ROB
Thank you for your review Rob!
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Awesome
September 15, 2014
Went in and got recommended a car that I loved and was close to my price range. I ended up purchasing it that day. I feel as if I got a good deal and was helped by great people.
Written By: Jessica
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Could have been much better
September 13, 2014
The definite pluses that might make me repeat the experience are: the van was readily available on the lot having just come off being used as a fleet vehicle. It had approximately 20,000 km, which was pretty low mileage. The definite negatives which left a bad taste in my mouth and would make me not want to repeat the experience are: An exact purchase price was not initially disclosed either verbally, and especially not in writing. I was told it would be in the “low thirties.” It ended up being $32,700. The other board member who accompanied me said $31,100 had been mentioned in one of our discussions, although she didn’t insist on this. An actual interest rate was also not disclosed until I pressed for it prior to coming over to pick up the vehicle. We should have had both the purchase price and interest rate in writing at our first meeting, and prior to deciding to buy the vehicle. But I hadn’t bought a used vehicle in almost twenty years, and wasn’t up on my game. Having something in writing would have eliminated this uncertainty. When we went to sign the papers, the business manager we had dealt with the previous day was away for the weekend; he had said he'd be away; it took a long while for his substitute to find the documents, as they had recently moved offices. He wasn’t quite up to speed either, insisting that only one signature was needed even though we repeatedly told him that our corporate bylaws required two signatures. Two weeks later SMP called to tell us that a second signature was required, necessitating another signatory to drive out there to sign papers that should have been signed in the first place. Before driving away in the van, I noticed that the tank was only half full. I thought it was customary for vehicles especially from a dealership to be sold with full tanks. I brought this up and the tank was filled. But I could have driven off without looking, and be out $60 or more. A week after purchasing the vehicle I noticed that the front tires were practically bald, and will need to be changed before winter. While I had looked at the rear tires, which were ‘newer’, I hadn’t looked at the front. I assumed they’d be the same as the rear tires. Yes, it’s my fault for not closely inspecting the vehicle prior to buying. But like I said I haven’t bought a used vehicle in close to 20 years; we urgently needed one, and this was available. Yes, the flowers were nice touch, but I trade them in a heartbeat for full disclosure, newer tires, and a full tank. I won’t be back anytime soon, nor would I recommend SMP to anyone without first telling them my experience.
Written By: John
Hi John, We appreciate your concerns. As you have mentioned, we did inform you that the vehicle was going to be in the low thirties, which it ended up being. The interest rate was unable to be determined as the vehicle was purchased as a company and not an individual – with company interest rates, it is difficult to “set in stone” what it will be before submitting it to the bank. We apologize for the mix up with the business managers – that was unfortunate and unacceptable on our end; we have learned from that situation. In response to your concern with the half full talk, we don’t fill any tanks when they are purchased, but like you mentioned, we were able to compromise and fill your tank. As for your tires, nothing was hidden from you. All of our vehicles are fully inspected, and your vehicle passed the inspection. When the time comes to replace the tires, please come and see us and we can help you out and give you a deal on new tires. While we’re disappointed that you've stated that you will not be returning, we hope that with this reply we have explained some things. If you would like to meet face-to-face to discuss your experience, we are more than willing to do so.
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cindy huncak
September 12, 2014
I"m always impressed with the service .everyone is polite and ready to help you.
Written By: CINDY
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