Saskatoon Motor Products
715 Circle Dr E , Saskatoon, SK, S7K 0V1
Member since July 03, 2014
715 Circle Dr E Saskatoon SK S7K 0V1Overall Score
Saskatoon Motor Products4312 Reviews
1305Review Ratings Breakdown
Consumer Reviews
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January 29, 2024
Quick, friendly service
Written By: Willie U
Willie, we are so pleased you enjoyed your visit to Saskatoon Motor Products!
January 29, 2024
Do not buy a vehicle from this dealership. I bought a brand new, top of the line truck with the full extended warranty and it never runs. I have been stranded on the side of the road repeatedly. Do not trust these people or the extended warranty, I have been without a vehicle for weeks while waiting on repeated diagnostics and parts. SMP claims the only solution is to sell me another vehicle and have me absorb the $20,000 loss. They question why I am angry? Who wants to pay top $ for a brand new vehicle that is completely unreliable?? On top of that they think I should drive 3.5hrs for a service appointment when it has been 'fixed' repeatedly by the local Chev dealership, because hotels are free. SMP doesn't care about the fuel costs for all the extra trips, lost time and $ at work because it comes out of my pocket, not theirs. Nor do they care about the daily hassle of living in the country and dealing with the logistics of getting 2 adults to work and 3 children to hockey practices with one vehicle. Because money grows on trees as long as it's coming out of my pocket. I posted pics to back my story.
Written By: Jason B
Hi Jason, we regret to hear that you are displeased with your vehicle. We see on your service history that you have not been into the service department at Saskatoon Motor Products. Our service department would like the opportunity to look at your vehicle and help you out, please reach out to book an appointment at your convenience.
January 27, 2024
Written By: Cedric P
Thank you again for taking the time to let us know how we did. We hope you have a great day!
January 27, 2024
Was a little disappointed that it took an hour for an oil change even though I had an appointment.
Written By: Larry S
Larry Striemer, thank you for your review; we are happy to pass along your comments to the team here at Saskatoon Motor Products!
January 27, 2024
Everytime go here we do not get good service. We make an appointment to have our 2 and a half year old truck fixed, they know the issues, I am sure they know which parts they need, instead of making sure those parts are there, and if not, having a rental vehicle ready for us as GM covers it, they phone 2 days later and tell us they don't have the part, have no idea of when they will and oh you can't get a rental till Monday, probably. It's Friday. We don't live in the city. . We have kids That is our only vehicle, so now we can't even go to a store. Plus having a dress code might be a good thing,professionalism is always nice. Not impressed at all.
Written By: KNel
Hello, we always welcome constructive feedback, but without knowing the details of the repair order it is difficult to comment on specifics. It should be noted, however, that alternate transportation during vehicle repairs is paid for by General Motors on a case-by-case basis, as a courtesy. For same day repairs it is expected that SMP Shuttles will be utilized. General Motors will pay for courtesy rental vehicles once the issue at hand has been diagnosed as a warranty concern, and parts have been ordered. Modern vehicles consist of 30,000 - 40,000 individual components, and guessing at the parts required for repair is not necessarily allowed, nor is it prudent. Due to some limitations in supply, holding certain parts in stock is also not allowed. This ensures that the parts leaving distribution and shipping centres end up where they are most needed. We always want to help where we can, however, and would like the opportunity to look into the specific details of your visit. Please contact me when you have a moment, and I will be more than happy to review and assist. All the best, Michael Kocsis, Assistant Service Manager.
January 27, 2024
It was my first time experience dealing with SMP. I have to say, it was very pleasant. I came in just asking for a Traverse and it was available, however I needed to trade in my vehicle. They made it very easy for me to decide and close the deal. Big thanks to Jilene Allan, Casey Loga for working within my budget and special mention to my Sales Agent Steve Maughan, thanks for finding the Traverse that I like. We are really happy with our purchased.
Written By: Alberto A
Alberto, thank you so much for the positive review! We hope you enjoy your Traverse!
January 27, 2024
Devon in the service department helped me with some warranty work on my vehicle. Had my vehicle dropped off, DEF tank replaced, and was picked up within in 3 days! The process was simple and he was very helpful! Thank you Devon!
Written By: Peyton O
Thank you again for taking the time to let us know how we did. We hope you have a great day!
January 26, 2024
10/10 Customer Service. Thank-you!
Written By: Andrea R
Andrea, thank you so much for your high rating!
January 26, 2024
So I had a torque bit in my wheel well that was stripped I needed someone to kindly grind me a notch so I could use screw driver to get out, most mechanic places I called wouldn’t do it and said to change my lights they needed to take the bumper off to change and cost me 400-500 dollars went into SMP on circle talked to a young man at the desk he said he was super booked but would ask the service manager if he would take a look. The service manager come out and had a look and he walked into the back come out with the tools put a slot in my bit and took it out and gave me new ones for my inner fender, he absolutely saved my day and hundreds of dollars or me having to go buy the tools to do so, never been more happy for those few guys to take their time and give me a hand, amazing staff right from when I walked in the door, Thanks guys
Written By: Dustin S
Dustin, thank you for your kind review; we are happy to pass along your comments to the team here at Saskatoon Motor Products!
January 26, 2024
Over one year in to owning our ‘23 Traverse and we couldn’t be happier. From the buying experience (the sales staff were excellent communicators and kept in touch regularly), to the regular scheduled maintenance, and some minor warranty work. The staff have been excellent to deal with the entire time (Brent the service manager and our advisor Rebecca are some of the friendliest and most professional employees we’ve dealt with at a large dealer). Even the shuttle drivers are top notch and always super friendly!
Written By: Brad N
Brad, thank you for your kind review; we are happy to pass along your comments to the team here at Saskatoon Motor Products!
