Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1490 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
My experience has been horrible.
May 26, 2023
They dealership sold me a car for 11000$ with a fake safety. The car needs an entire new wiring harness and their refusing to fix it, they’ve patched it up three times now to try and go around it. The car lights randomly stop working, it stalls while I’m driving it. It doesn’t run properly. They gave it to me with mould in the cup holders, not detailed.. they returned it to me the last time with the gas light on and used all my gas to test drive it around town. I just want my money back so I can go elsewhere, rather they want me to trade it in for something more expensive from them. I do not want another vehicle from them. I’ve spoken with the owner multiple times.
Written By: Kira
Related Staff:
May 26, 2023
Amazing experience great people to deal with made the experience easy thank you empire auto group.
Written By: Mike L
Thank you Mike, for sharing your experience. We appreciate your business. Welcome to the Empire Auto Group family.
May 26, 2023
Do not recommend purchasing a vehicle from here. Does not do proper safety’s on their vehicles, expects people to drive CHILDREN around in a vehicle that is extremely unsafe. So unless you want to put yourself or family in danger do not purchase a vehicles from them!
Written By: Gracie M
Hello, We are resolving the issue with the buyer of the car directly. Thank you. Empire Auto Group
May 26, 2023
I have never seen such shady business from a car dealership before. Buyer beware when purchasing from here! Please buy from a reputable place! Go somewhere that has reputable mechanics that care about the safety of others. Never met an owner before that just did not care about the safety of his clients. Edit: the owner now very upset feel bad for the sales people that have to work here for someone who acts this way. Been in the car business for years now and I know how a dealer principal should act towards even upset clients and this is not the right way.
Written By: Amber R
Hello, We are resolving the issue with the buyer of the car directly. Thank you. Empire Auto Group
May 26, 2023
If only I could give a negative star. My wife bought a car wasn’t road worthy they didn’t even detail it. Has Mold in the cup holder. And the wire harness is hacked together. Car stalls and will prob catch fire only option is to trade it in? Just want our money back and to go our own way. Here’s a picture of the exhaust also
Written By: Jason C
May 26, 2023
The stories I’m hearing about this place make me want to let others know that they sell unsafe and unreliable. They sold my friend a car that was not road worthy, and she has small children! They have given her nothing but hassles about repairs and/ or any kind of compensation for her troubles. Would definitely not recommend!
Written By: Rochelle S
Hello, We are resolving the issue with the buyer of the car directly. Thank you. Empire Auto Group
May 26, 2023
First of all, my sales guy Andres has been amazing- this review isn’t about him. It’s the owners fault. I’ve had a horrible experience with this dealership. They sold me a “safetied” vehicle- with an exhaust leak and a malfunctioning wiring harness. They acknowledged it and attempted to repair it with electrical tape. The issue persisted. The car stalls out in the lane way, my rear tail lights went on the left, the heated seats all went and it doesn’t run properly. Ive only had the car 1 month and 2 weeks of it have been spent in the shop. Ive requested my money back and they refuse, rather they want me to trade it in and buy something more expensive. I’ve contacted OMVIC. I’ve brought it to another shop and had a diagnostic done stating that it requires a new wiring harness. They still refuse to help me and have sent it home with me. It’s a fire hazard and not safe to drive. I have 5 kids, I can’t get them out fast enough if this car catches on fire. I also had to pay to have the exhaust leak fixed out of my own pocket. They have so many good reviews which is why I chose them- recently they had a competition with a reward to whoever could get the most positive reviews.. maybe some people have a good experience, lucky you. I did not. I’ve spoken with the owner directly and he’s of no help. I just want my money back so I can buy a car elsewhere.
Written By: Kira D
Hello Kira, We are sorry to hear about your negative experience and apologize for the inconvenience. As we discussed during our meeting, we are willing to work with you to resolve the issue. We mentioned to you that the electrical issues have been taken care of and have been repaired. However, just to be certain and to avoid any inconvenience for you, we kept the car with us for 3 days for testing and only after a thorough inspection, we have given you an assurance that the issues have been resolved. However, you are not satisfied with this resolution. Another option that we gave you was to pick another car of similar value and we would do the safety as well as any repairs that are required, from our end. You are unwilling to talk to us to reach a resolution that’s reasonable for both of us. Our offer to resolve this is still open and we look forward to hearing from you in a fair manner. Thank you. Empire Auto Group 519 659 0888
May 26, 2023
If I could give less than one star I would. They sold my friend a vehicle that isn’t even safe for the road “safety” complete and will not address the issues.
Written By: Nicole S
Hello Nicole, We are resolving the issue with the buyer of the car directly. Thank you. Empire Auto Group
May 24, 2023
Written By: Sunny B
May 20, 2023
Written By: Robyn E
Hello Robyn, Customer satisfaction is important to us here at Empire Auto Group East and we would like to learn more about your visit with us and the 1-star rating you have shared. Would you please provide us with your best method of contact so we can discuss any feedback you may have? We would appreciate it. Thank you, amanda@pmol.ca
