Tony Graham Lexus

September 23, 2018

Great customer service

Written By: Mirwais W

September 12, 2018

Written By: Viktor N

September 06, 2018

My girlfriend was in an accident and learned the car may be a total loss/written off. In preparation, we were shopping around for a new vehicle. We decided to go to Tony Graham Lexus to test drive an IS 350. We were really disappointed with the salesman we had. He was aggressive, which is fine to a point, but he told us time and time again things that were not true. "I will give you the best price without having to negotiate, the end of the month does not matter, it does not matter about numbers, and I can have the car ready for you on Monday" (this was a Wednesday and the following Monday was a holiday and the car I wanted was only available in Toronto). Keep in mind, I do understand there are different sales tactics/styles. The main reason we were not satisfied with the service was he misled us and in turn broke our trust. When we sat down to discuss payment options he only suggested a lease and his offer was MSRP. When we asked where this "best price was" he said we only get the best price when we come back and were ready to buy. The salesman never even offered us a different option (IS 300 vs IS 350). He was absolutely not helpful and was putting pressure on us. The second time we went there he was again not giving us his "best price", he was not answering our questions adequately and kept tip toeing around. It was only when we made it clear he was not being helpful did he give us a better quote. In the end, we left the dealership upset mainly due to the service and how we felt we did not develop a relationship or trust with the salesman because we did not feel he was helping us. Immediately after, my girlfriend called Bel Air Lexus and arranged a meeting. The salesman arranged for us to be met at the door and the service was excellent and we ended up signing because the service we received was outstanding. Perhaps it is an isolated event at Tony Graham Lexus, however, because of this, I would absolutely not recommend Tony Graham and I would definitely recommend Bel-Air.

Written By: Jolan C

September 06, 2018

My girlfriend was in an accident and learned the car may be a total loss/written off. In preparation, we were shopping around for a new vehicle. We decided to go to Tony Graham Lexus to test drive an IS 350. We were really disappointed with the salesman we had. He was aggressive, which is fine to a point, but he told us time and time again things that were not true. "I will give you the best price without having to negotiate, the end of the month does not matter, it does not matter about numbers, and I can have the car ready for you on Monday" (this was a Wednesday and the following Monday was a holiday and the car I wanted was only available in Toronto). Keep in mind, I do understand there are different sales tactics/styles. The main reason we were not satisfied with the service was he misled us and in turn broke our trust. When we sat down to discuss payment options he only suggested a lease and his offer was MSRP. When we asked where this "best price was" he said we only get the best price when we come back and were ready to buy. The salesman never even offered us a different option (IS 300 vs IS 350). He was absolutely not helpful and was putting pressure on us. The second time we went there he was again not giving us his "best price", he was not answering our questions adequately and kept tip toeing around. It was only when we made it clear he was not being helpful did he give us a better quote. In the end, we left the dealership upset mainly due to the service and how we felt we did not develop a relationship or trust with the salesman because we did not feel he was helping us. Immediately after, my girlfriend called Bel Air Lexus and arranged a meeting. The salesman arranged for us to be met at the door and the service was excellent and we ended up signing because the service we received was outstanding. Perhaps it is an isolated event at Tony Graham Lexus, however, because of this, I would absolutely not recommend Tony Graham and I would definitely recommend Bel-Air.

Written By: Jolan C

August 10, 2018

I live in Nova Scotia. I had a low tire pressure alert while in Ottawa and they took me in immediately and had me on my way in less than an hour. Lexus customer service is why I love my Lexus most no matter where you are in Canada! Thanks Derek.

Written By: Michael B

August 10, 2018

I live in Nova Scotia. I had a low tire pressure alert while in Ottawa and they took me in immediately and had me on my way in less than an hour. Lexus customer service is why I love my Lexus most no matter where you are in Canada! Thanks Derek.

Written By: Michael B

August 05, 2018

Best service and place to buy a lexus

Written By: Moe D

August 05, 2018

Best service and place to buy a lexus

Written By: Moe D

August 02, 2018

Very accommodating

Written By: Matthew O

June 01, 2018

Dealership was easy and pleasant to deal with. No pressure. While everyone would like more for their used car, I think the estimate on my trade-in was fair. The transaction was smooth, and the dealer delivered the car on time, with all the additions properly installed. Very pleased with the whole experience. Thank you Tony Graham Lexus.

Written By: Peter M