Dilawri Chrysler Jeep Dodge
370 W Hunt Club Rd W , Ottawa, ON, K2E 1A2
Member since May 21, 2015
370 W Hunt Club Rd W Ottawa ON K2E 1A2Overall Score
Dilawri Chrysler Jeep Dodge1562 Reviews
474Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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November 20, 2020
Their service department leaves something to be desired. 8.5 hrs to change the oil and look at a loose heat shield. Nobody to answer the phone or return calls. Had I not prepaid for the oil change package I would never be back for service. Left me scrambling and without a vehicle for a day and night.
Written By: James F
Hi James, we are very sorry to learn that your experience with Dilawri Chrysler was less than adequate. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
November 11, 2020
I just picked up my 2021 Ram truck. I want to thank Ali and Ahmed for their help with this purchase. From the moment I was greeted in the parking lot until the moment I drove off the lot they were both professional, courteous and a pleasure to deal with. What I truly appreciated was that there was absolutely no pressure tactics and no sales gimmicks. They were supportive and collaborative individuals who answered all my questions and made the entire experience comfortable and enjoyable. Great team atmosphere and I’ll look forward to visiting again when it’s time to replace our families second vehicle.
Written By: Robert B
Congratulations on your new vehicle Robert and thank you so much for sharing your experience with us and for giving us a 5-star review. We’re here for you anytime.
November 07, 2020
Written By: Cyril H
Thank you for taking the time to give us a rating. We hope to serve you better soon.
November 07, 2020
Written By: Cyril H
Thank you for taking the time to give us a rating. We hope to serve you better soon.
November 06, 2020
I bought a used Ram. The truck had a dent. They never meantioned it. They told me I had to pay 350 for some sort of used warranty .. had to.. I signed then found out I didnt have to.. I yelled at the Moe the finance guy he gave me my money back. I was pressured for 1 hour to buy additional warranties or oil changes for a promise of cheaper financing. I did quick math and all offers were not benefitting me. Bottom line don't get bullied by these wolves in sheep's clothing.
Written By: Jonathan W
We are very sorry for the inconvenience. We would like a chance to make this right. If you would kindly contact our customer service department customerservice@dilawricanada.com we would like to help in any way we can.
November 06, 2020
I bought a used Ram. The truck had a dent. They never meantioned it. They told me I had to pay 350 for some sort of used warranty .. had to.. I signed then found out I didnt have to.. I yelled at the Moe the finance guy he gave me my money back. I was pressured for 1 hour to buy additional warranties or oil changes for a promise of cheaper financing. I did quick math and all offers were not benefitting me. Bottom line don't get bullied by these wolves in sheep's clothing.
Written By: Jonathan W
We are very sorry for the inconvenience. We would like a chance to make this right. If you would kindly contact our customer service department customerservice@dilawricanada.com we would like to help in any way we can.
November 06, 2020
Did a complex repair but expensive.
Written By: Paul L
Thank you for taking the time to give us a rating Paul. We hope to serve you better soon. For concerns, kindly contact our customer service department customerservice@dilawricanada.com we would like to help in any way we can.
OMG what kind of customer service they give
November 06, 2020
When I brought my vehicle in on Monday, I was told it would be ready by Wednesday evening. I then received a call letting me know that the wrong part was shipped. I am now being told that my vehicle will be ready by Friday evening. I have gone several days without a vehicle. Not once during my dealings with service, was a lobar car brought up. When I talked to the manager, he was not helpful. He implied that I should have known to ask for a loaner vehicle. I have now gone 4 days without my vehicle. It is not only inconvenient, but I am now paying a service to get me to and from work. I am not happy with the service I received from your company.I think a manager and staff should know the difference with customers service and service you pay for.
Written By: Hotz
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October 24, 2020
These guys gave me an excellent deal on a used Ram..I am in Peterborough, but the exact truck I was looking for happened to be with Dilawri in Ottawa. I contacted the dealership and within a few days we had made a deal. They went over and above to make accommodations for me. Every other dealership I dealt with previously was an awful experience. I would definitely buy another truck from Dilawri. Thanks .
Written By: Dj M
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
October 08, 2020
Great service. Sale on now...
Written By: Suzanne T
