Sutherland Honda
911 Hanwell Rd , Fredericton, NB, E3B 6A3
Member since May 31, 2018
911 Hanwell Rd Fredericton NB E3B 6A3Overall Score
Sutherland Honda944 Reviews
30Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 26, 2020
I asked for a simple quote about a base model Civic, was told it would be given to me the next day due to renovations being done in the building, 3 days later I got a text back in the afternoon asking if I still wanted a quote, needless to say I had already purchased a vehicle at another dealer, who gave me a quote within 2 hours.
Written By: shawman9
Hello, We are sorry to hear that you had a poor experience at our dealership. With renovations, along with being short-staffed during this pandemic, we are trying our best to be as efficient and customer focused as possible. We will use your review to ensure that this type of delay doesn't happen again. Have a great day!
May 26, 2020
I asked for a simple quote about a base model Civic, was told it would be given to me the next day due to renovations being done in the building, 3 days later I got a text back in the afternoon asking if I still wanted a quote, needless to say I had already purchased a vehicle at another dealer, who gave me a quote within 2 hours.
Written By: shawman9
Hello, We are sorry to hear that you had a poor experience at our dealership. With renovations, along with being short-staffed during this pandemic, we are trying our best to be as efficient and customer focused as possible. We will use your review to ensure that this type of delay doesn't happen again. Have a great day!
May 15, 2020
Awesome service they were booked solid and still got my keys programmed and me on they road in ju just a couple hrs thx soon much
Written By: Jason F
Hi Jason, Thank you for your kind words! We are glad that you had such a good experience at our dealership and we appreciate your continued business. Have a great day! Sutherland Honda
May 15, 2020
Awesome service they were booked solid and still got my keys programmed and me on they road in ju just a couple hrs thx soon much
Written By: Jason F
Hi Jason, Thank you for your kind words! We are glad that you had such a good experience at our dealership and we appreciate your continued business. Have a great day! Sutherland Honda
April 10, 2020
I have lived in Quebec , Nova Scotia and now New Brunswick and I have dealt with many Honda dealerships over the years, one of the worst was St. John nb, but a few in Quebec were bad. Sutherland treated us like we counted, their customer service and management far exceeded our expectations because we didn't even buy our truck from them, would recommend this dealership to family, friends or anyone. Jean and John Boudreau
Written By: Jean B
Hi Jean, Thank you so much for taking the time to write a review for us, we appreciate your kind words! We hope to see you in again soon. Have a great day! Sutherland Honda
April 10, 2020
I have lived in Quebec , Nova Scotia and now New Brunswick and I have dealt with many Honda dealerships over the years, one of the worst was St. John nb, but a few in Quebec were bad. Sutherland treated us like we counted, their customer service and management far exceeded our expectations because we didn't even buy our truck from them, would recommend this dealership to family, friends or anyone. Jean and John Boudreau
Written By: Jean B
Hi Jean, Thank you so much for taking the time to write a review for us, we appreciate your kind words! We hope to see you in again soon. Have a great day! Sutherland Honda
March 16, 2020
Unprofessional sales staff, and finance person, and this is the 2nd time it happened with me. General Manager: David Lenihan should be concerned because of his staff unprofessional behaviour all the business going to neighbouring Honda dealerships.
Written By: Fahad F
Hi Fahad, I am sorry to see that you felt as though your experience at our dealership was 1-star worthy. I would be happy to hear more about what caused this and see if we can do anything on our end to help. If you would like to provide me with more information you can e-mail me at Heather@SutherlandHonda.ca. Have a great day, Heather Customer Care Specialist
March 16, 2020
Unprofessional sales staff, and finance person, and this is the 2nd time it happened with me. General Manager: David Lenihan should be concerned because of his staff unprofessional behaviour all the business going to neighbouring Honda dealerships.
Written By: Fahad F
Hi Fahad, I am sorry to see that you felt as though your experience at our dealership was 1-star worthy. I would be happy to hear more about what caused this and see if we can do anything on our end to help. If you would like to provide me with more information you can e-mail me at Heather@SutherlandHonda.ca. Have a great day, Heather Customer Care Specialist
March 15, 2020
Service desk was super slow, 20 minutes to get a sheer pin
Written By: Tim C
Hi Tim, I am sorry to hear that your recent visit to our dealership was not a quick one. I have passed this along to our Service Manager to be addressed with our staff so that this issue will be corrected. Thank you for taking the time to write a review, we appreciate it. Heather Customer Care Specialist
March 03, 2020
Written By: Cheryl M
