WNCCGM Auto Ltd. o/a Nurse Chevrolet Cadillac

If it could be a 0 star, it would.

December 27, 2018

On top of this awful plant closure by General Motors, Kyle and I have been slapped with a bill of $1857 for our 2014 Chevy Cruze TURBO. Kyle and I were driving when the check engine light came on, on December 20, 2018. A WEEK over warranty by time and under our allotted Kilometers by 20,000. Our not so good friend Steve Good at Nurse Chevrolet Cadillac basically told us F*** You (and your loyalty) and did nothing for us. Good thing this was my job, cause I dialed GM Customer Care immediately. (Before even authorizing the repairs). Christeen at GMCC told me that it would be at least a week before any communication. It's the holidays, so it is what it is. We were told to go ahead with the repairs, and we would continue with the case. Today we got an e-mail from Steve (after I emailed back requesting a response) saying this: Good afternoon, I spoke with Christeen on December 21st and informed her that the vehicle was beyond the Manufacturers Powertrain Warranty and that the customer had authorized the repairs to be completed. We competed the repairs on December 21st and the vehicle has been returned to the customer. We will not be refunding the $1851.37. Regards. Steve Good Talk about a generic response. Apparently, we aren't good enough to even have our names mentioned. I am appauled at a few things: 1. That General Motors does not stand behind their product 2. That a Turbo on a Chevy Cruze TURBO could die at 140,000 KMs 3. That Customer Service is no more 4. That people can be so cruel (especially around the holidays). Kyle and I have taken our vehicle to GM for almost all repairs and maintenance. We have been loyal. The generation of my family before me has been loyal. The generation before that was loyal, and even the generation before that. We took the vehicle to Nurse, despite my family member working at another GM dealership close by to continue that loyalty. My heart was crushed with the news of the Oshawa Plant closure. Now, it's on fire and I won't stop.

Written By: Kate