Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1490 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 30, 2022
Empire Auto has renewed my faith in Service! This is my second purchase and I was extremely happy with the professionalism and friendly nature of my Sales and Finance Associate, Haig Douglas. Haig ably guided me through the process, promptly responded to each and every query whilst ever considerate of my busy schedule. Thank you Haig! Thank you Empire!
Written By: Fern B
We thank you for your trust in the Empire Auto Group.
November 29, 2022
Written By: Kellz D
November 25, 2022
We bought our car from empire 2 years ago and we were heavily promoted by them to buy their extended warranty. Fast forward, a month ago, we took our vehicle to change the tires, the day after we got it back we had an engine malfunction and the car shut down in the middle of the road. They took it to the shop for about 3 days to try and fix the problem. We got it back and paid them almost $1,000 and the next day it shut down again. They then took it back for about a month with very minimal communication about updates on the car. They took it to audi as they admitted they couldn’t fix it and, again, did not communicate with us enough updates as required. After finally getting a call to come pick it up, they wanted us to pay again, on top of our warranty and the first bill we paid. The money they wanted us to pay, or at least an estimate, was not communicated to us in any way, and they informed us that we cannot leave with our car. We were also informed by the mechanic that he did 12 hours of labour, and when we asked him again, he admitted it was only 10. This is a highly unfortunate trail of events and I hope they find ways to better their services and I hope everyone does research prior to approaching them.
Written By: Ghada S
November 25, 2022
Empire auto group is the best. I would recommend to anyone looking for a new or used vehicle. Arlene Lnlakhana was super helpful I highly recommend you ask for her. She had gotten me a new truck not long ago and someone totaled it, so I called her right away, and I'm now driving an even newer truck she is the best by far hands down. Will for sure go back.
Written By: Brandon D
Thank you for your continuing faith in us, and for trusting us. It is this loyalty of our customers that pushes us to work harder and also gives us the courage to maintain a large inventory of used cars, trucks, vans, sedans, and more, so that we have something for everyone, always! Thank you for being a part of the Empire Auto Group family.
November 25, 2022
Great customer service !!
Written By: Amanda D
Thank you Amanda, for your kind review. You are an integral part of the Empire Auto Group. We thank you for your trust in us!
November 22, 2022
Excellent service by Arlene
Written By: john g
Thank you for your feedback John. We would like to welcome you to the Empire Auto Group family. We're glad that we were able to get you a car that suits your needs. We wish you the best of the journey with your new ride.
November 21, 2022
Written By: Tiffany M
November 21, 2022
Update: Phone calls are not getting returned and we are being left in "limbo" If you have credit issues they can certainly help. If you want the full truth and no lies you will want to go somewhere else. Sam and Sean told us exactly what we wanted to hear so they could make the sale. 6 months later when we called them on it they changed their stories completely and now we are stuck. But hey they made their sale. Do not deal with these husselers. Find a place with integrity and honesty
Written By: Heath M
November 19, 2022
Tom and Sam did an excellent job and show excellent customer service skills. Highly recommended!
Written By: Don T
Thank you, Don. We're glad that we were able to deliver you a vehicle that fulfilled your needs. We appreciate your long association with us and hope to continue to build up our relationship by giving you the best customer service & quality vehicles that you have come to expect from us over the years.
November 18, 2022
My second review as I was asked to remove the first to give them a chance to rectify and make things right which was just as much of a disappoinment. After months upon months of unanswered phone calls and emails and as well as texts the first time being dealt with by my other half I post a 1 star review mildly outlining the occurrences and run around after run around that we were given only to be contacted by the store manager who turned out to be the one that had been involved in the ordeal to begin with who claimed he wanted to make things right and asked what would do so and after details laid out and getting stuck with a loaner that had more lights on the dash than a Christmas tree failed promise after promise and no further follow up as to whether or not i was happy with what the outcome was i may as well outline the entire list of events that have lead up to this review not only did i have the wrong plates put on my vehicle which understandably could have been an honest mistake upon notifying them I was told to report them stolen which would have been a nightmare for whomever had my plates even after doing the leg work and finding the make model and vin of the vehicle that had my plates and me having there's they couldn't be bothered to check there records to contact said person that had gotten multiple tickets with my plates and of course I was told that they couldn't just search the files to find this person to resolve that issue with the others that I had would not recommend them to anyone only giving them 1 star as you can't give them a rating of zero
Written By: scott d
