Empire Auto Group

November 17, 2022

The manager Sam took full advantage of the fact that I’m young and haven’t financed a vehicle before, I went in looking for a Volkswagen Golf with a manual, my credit was around 610 at the time. He Claimed the bank would not finance me for under 30,000$. Sam showed me 2 vehicles that he was able to sell to me one being a Chrysler 300 (2017) and a Audi A4 (2017). I’m from Niagara Falls so 2 hours away, he said he wasn’t going to be able to show me the Audi just some pictures. In the pictures in the file for the car that they received when they purchased the car, it did not have damage to the front bumper, I took delivery of the Audi 1 month later and when it showed up, it has a scratched front bumper, and the inspection service light was on, the delivery driver said he could not get in contact with the dealership, with the advice of my family I took possession of the car, I then msged Sam numerous times trying to set up a time for him to look at the damage and “see what her could do for me”, I talked to him on the phone and scheduled an oil change and he said he would look at the car that day in person because the photos I sent were not good enough for him. He fully recognized and greeted me when I arrived at the dealership, He said they would take a look at it while it was on the lift. After waiting for a while in the lounge the mechanic came from the back and told me that I have a cracked oil plug, (which was 70$) then proceeded to replace it even tho I said I don’t want a new one ordered, I park on a white concrete driveway, if the plug was leaking oil it would have been on the driveway which there was none, the weather guard on the bottom of the car was zip tied onto the car, I called and sent pictures to Sam, the dealership told me to come in, they said it was zip tied before they bought the car so they didn’t have to replace it because it wasn’t hanging on the ground yet. I would not recommend this dealership if you are looking for quality customer service. They said 2 years free oil change, but each time I go they add a new expense onto the invoice, which I have all of them saved to prove the difference in each, first one was 10$ for disposal, 2nd time was disposal and filter (75$), the third time they told me over the phone it would be 170$ for my next oil change, weird how it goes from 10-170

Written By: Kenny H

November 16, 2022

Awesome auto group with great staff, Very welcoming environment with massage chairs and hot beverages to enjoy while you wait.

Written By: anna b

November 15, 2022

Bought a ram from empire and I have to say I was treated well. I am very impressed with the services they offer and every was amazing and helpful! Will definitely recommend to friends and family!

Written By: James B

November 15, 2022

Deepak brother thanks for your service.

Written By: Pitambar K

November 14, 2022

An amazing dealership that believes to help you what you want by earning your trust and make you feel comfortable. I dealt with Deepak who carefully paid attention to the needs and requirements and provided variety of options meeting them. His knowledge & friendliness made me feel confident with Empire Auto. I would recommend everyone to ask for Deepak when looking to find a good used vehicle. An extremely professional yet friendly salesman and I am so grateful to him and his Team for building my trust and respect. Great work Empire Auto and thank you again to Deepak for getting me the car as per my need and requirements.

Written By: Pragnesh K

November 09, 2022

Lied about the Carfax on my purchase. Failed to show me Carfax on my purchase. Relied on their word. Do not trust this company.

Written By: Don T

November 04, 2022

I've had such an amazing experience with Empire Auto. I've dealt with a handful of car dealerships and I've never experienced such professionalism and a sense of trust. I have been exclusively working with Shawn to find a vehicle and I didn't even need to explain to him what kind of car I was looking for; it's like he was reading my mind to the point I could barely decide out of the options he sent me because I loved them all so much. Shawn made purchasing a vehicle extremely easy and I am beyond happy. Would give more stars if it was an option. I highly recommend going with Empire Auto Group if you're looking for a breeze of a car purchase. Thanks again!

Written By: Brittany R

November 04, 2022

I purchased the car last week with the Mr. Deepak, he is great financial advisor. Answered all the questions . And thank you to Empire auto trader for nice customer service . It was very efficient and buying car experience was painless.

Written By: Bikash S

November 03, 2022

Omg 😲, dealing with Sam and his Manager was amazing. They helped me with any questions I had, supported my interest when choosing a vehicle, delivering was on time......love and recommend Empire Auto Group 🚘 ❤

Written By: Leah P