Oxford Dodge Chrysler (1992) Ltd.
1249 Hyde Park Rd. , London, ON, N6H 5K6
Member since March 20, 2014
1249 Hyde Park Rd. London ON N6H 5K6Overall Score
Oxford Dodge Chrysler (1992) Ltd.2596 Reviews
2490Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Positive Experience
February 22, 2018
Buying a used vehicle, from emailing to book a test drive to picking up the keys was a pleasant and straighforward process with no hiccups.
Written By: Brenda
Related Staff:
Steve was very straitforward in giving the details for a vehicle purchase
February 22, 2018
I asked to see a new journey and requested the price. Steve provided the info that will be used to base my decision.
Written By: JAMES
Thanks for the review James! We appreciated our valued customer's feedback!
Related Staff:
Your Friends at Oxford Dodge
View ProfileBrand new place - brand new experience!
February 22, 2018
As always, it was quick and easy. lots of smiles. Work completed in a timely manner. Another visit coming in 3 months or when my car says it needs another oil change!
Written By: SUZANNE
Related Staff:
Your Friends at Oxford Dodge
View ProfileProblem not resolved
February 22, 2018
I brought my Jeep Compass in explaining it would not start when it got really foggy outside. I did say it could be the battery. The battery was replaced but nothing else was checked. My vehicle did not start the next day and had to be towed to an auto repair shop. It was discovered there was a problem with the electrical panel.
Written By: UKRAINEC
Thank you Melanie for taking time to review your last service visit. As you had indicated you were experiencing a battery issue the technician servicing your vehicle took the necessary steps in addressing this communicated issue by performing a battery load test along with a parasitic draw which resulted in a replacement battery and positive battery terminal. It is unfortunate that in some circumstances that there may be some issues that are not easily identified but technicians are specifically trained to identify issues based on customer feedback which in this situation identified a requirement of the replacement battery and terminal which in turn resulted in your vehicle starting up and ran fine before the vehicle was returned. We do stand behind our work and would have been more than happy to have assisted you with your concern the next day if you had contacted us. We remain committed and willing to assist you with any of your vehicle servicing requirement now and in the future. Regards, Oxford Dodge Client Services
Related Staff:
Your Friends at Oxford Dodge
View Profile
February 22, 2018
Dealt with dealership for 20 years. They are quick and efficient when servicing your vehicle and communicate with you any problems or concerns. Their new facility is amazing!!
Written By: Anita G
Quick lube service
February 21, 2018
Great new facility. Service personnel knowledgeable and helpful provided excellent workmanship and info, however quick lube should not take 2hours.
Written By: MARY
Thanks for the review Mary! We are sorry that you waited for 2 hours and agree that your service should not have taken this long. We have been introducing new procedures during our move but are proud to announce that we have perfected all of our service procedures in an effort to provide a world class customer service experience. Regards, Oxford Dodge Client Services
Related Staff:
Your Friends at Oxford Dodge
View ProfileYour Service Rep LORI DALE made the customer experience WONDERFUL!
February 16, 2018
Car was "returned" to resolve head-light leak issues resulting from a prior visit. They located the part required to resolve the problem and repaired.
Written By: SHERRY
Related Staff:
Your Friends at Oxford Dodge
View Profile1st oil change for new van
February 14, 2018
1st time to new facility. Looks great, I think they are working out kinks in new building. Took longer than expected. But service was great.
Written By: KAREN
Thanks Karen for the great review! I'm sorry to hear that we took longer then expected but I'm happy to hear that you are please with our new location. We hope to see you in the future. Regards Oxford Dodge Client Services
Related Staff:
Your Friends at Oxford Dodge
View ProfileMuch preferred old location for quick oil change.
February 13, 2018
Just seemed like mass confusion in the service area. Alot going on there. Leaving hazard lights on vehicles for extended period of time unnecessarily.
Written By: LOUISE
Related Staff:
Your Friends at Oxford Dodge
View ProfileThe problem is never solved.
February 13, 2018
There has been a persistent problem with my car since Dec. When turning the steering wheel I can feel parts moving under the car through the floor. This began in December. I have brought the car in twice for this issue. No one seems clear on the problem and yet it persists. Both of these visits have used my "peace of mind" inspections, and have yet to provide me any peace of mind. I am now faced with taking my 1.5 year old car to another mechanic to have it diagnosed. I am sorry to say, I have not been happy with the service departments customer service since I purchased the car and this most recent experience has simply added to that opinion. It would be most appreciated if someone with a commitment to solving this problem would contact me, otherwise you will have lost a customer. ~ Nneka Allen
Written By: Nneka
Hi Nneka Thank you for the feedback, we are sorry that we have had a difficult time tracking down this concern. I know that on both visits to the service department the weather had been really bad and the road conditions have not been suitable for road tests. To clarify, I have checked on your file and we have not used your Peace of Mind inspections during these last two visits. I will have someone from the service department contact you so that we can road test the vehicle with you to duplicate the concern so that we can determine the cause of the noise.
Related Staff:
Your Friends at Oxford Dodge
View Profile