That Car Place
443 Exeter Rd , London, ON, N6E2Z3
Member since June 24, 2015
443 Exeter Rd London ON N6E2Z3Overall Score
That Car Place417 Reviews
100Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 25, 2019
Written By: Becky K
Hi Becky, Thank you so much for leaving us a review. We always enjoy the feedback and its even more exciting when its 5 stars!
November 24, 2019
Ok, first off Its been years since I've dealt with these guys. I bought a 2000 Jeep Wrangler, roughly 15 years ago from them and today, I just finally sold her...and shes still running like a champ. Just wanted to say these guys sold me a quality vehicle and she lasted for years! Thanks That Car Place! Best lot around! 😎
Written By: sevenslab
Hi, We truly appreciate the feedback, thank you for taking the time to leave us a review. We focus primary on quality over quantity and appreciate this being recognized. We are truly humbled that after 15 years you not only remembered us but took the time to leave a review. Thank you again and do not hesitate to reach out to us for any future needs!
November 24, 2019
Ok, first off Its been years since I've dealt with these guys. I bought a 2000 Jeep Wrangler, roughly 15 years ago from them and today, I just finally sold her...and shes still running like a champ. Just wanted to say these guys sold me a quality vehicle and she lasted for years! Thanks That Car Place! Best lot around! 😎
Written By: sevenslab
Hi, We truly appreciate the feedback, thank you for taking the time to leave us a review. We focus primary on quality over quantity and appreciate this being recognized. We are truly humbled that after 15 years you not only remembered us but took the time to leave a review. Thank you again and do not hesitate to reach out to us for any future needs!
November 14, 2019
Awesome customer service. Quick and easy financing, would definetly recommend.
Written By: Justus Q
Hi Justus, Thank you for the review and kind words. We really do have a wonderful team here but its the customers that make it amazing. We hope you are enjoying the mini cooper, what a great first car.
November 14, 2019
Awesome customer service. Quick and easy financing, would definetly recommend.
Written By: Justus Q
Hi Justus, Thank you for the review and kind words. We really do have a wonderful team here but its the customers that make it amazing. We hope you are enjoying the mini cooper, what a great first car.
November 06, 2019
Great sales associates.
Written By: Ali E
Hi Ali, Thank you for the review. We are happy to hear you were able to experience our amazing sales team.
It was a Cake Walk!!!
October 31, 2019
It’s never been so easy! I walked to “That Car Place” and came out with a deal!! I didn’t have to move a finger, they took care of every single thing. I’ve purchased a car before and it was a pain all over. But here Jeff and Anya treated me just like family and took care of everything. They are THE BESSTTTT!!! Thank you guys!!!!
Written By: Shivani
Related Staff:
There are no staff members associated with this review.
October 30, 2019
Friendly staff, who went above and beyond to get me into a decent vehicle quickly. Love the vehcile. My only concern is with after sales service. I noticed an issue with vehicle 2 days after. Emailed twice and called without hearing anything back and it's almost been a week. Much different than the level of communication I received when purchasing the car, which has left me feeling concerend about pre-inspection and follow up.
Written By: Adam F
Hi Adam, I am happy to hear that you found our staff to be exceptional. Customer satisfaction is my top priority. It saddens me to hear that our level of communication diminished after the sale. Please accept my deepest apologizes, I take full responsibility for this; as the owner. We do appreciate you bringing this to our attention. We have hired new sales technicians and it has become apparent that I should be investing more in training for proper follow-ups. This is an essential part of the service we provide. I know team members have reached out to you in order to correct this issue but if there is anything further I can do to change this experience please reach out. -General Manager
October 30, 2019
Friendly staff, who went above and beyond to get me into a decent vehicle quickly. Love the vehcile. My only concern is with after sales service. I noticed an issue with vehicle 2 days after. Emailed twice and called without hearing anything back and it's almost been a week. Much different than the level of communication I received when purchasing the car, which has left me feeling concerend about pre-inspection and follow up.
Written By: Adam F
Hi Adam, I am happy to hear that you found our staff to be exceptional. Customer satisfaction is my top priority. It saddens me to hear that our level of communication diminished after the sale. Please accept my deepest apologizes, I take full responsibility for this; as the owner. We do appreciate you bringing this to our attention. We have hired new sales technicians and it has become apparent that I should be investing more in training for proper follow-ups. This is an essential part of the service we provide. I know team members have reached out to you in order to correct this issue but if there is anything further I can do to change this experience please reach out. -General Manager
October 25, 2019
I work out of the country and had made an appointment (5 days prior to returning to Canada) to test drive a vehicle upon my return. We had high hopes for this vehicle and scheduled our day around driving into London (approx 45 minute drive), test driving the car, and hopefully buying it. To our disappointment, when we showed up, the vehicle was in the shop with all 4 tires removed, up on the lift, completely undriveable. How does a business operate like this? Anytime in my life i've made an appointment to test drive a vehicle it's always ready to drive when I show up.The salesperson showed a little bit of remorse but didn't seem too worried about it. No resolution provided, no offer as to when the vehicle would be ready to drive. Just basically an "oops, sorry about". Monumental waste of my time, gas, and patience.
Written By: Louie C
Hi Louie, We apologize greatly for this inconvenience. The vehicle had been in line to be reconditioned as it was a new arrival. It happened that the time you arrived to see it, our service team was available to get it in. We realized this too late. We did not intend for this poor timing and we should have absolutely placed a call to inform you of this. This was a complete human error on our behalf and we apologize. If there is anything we can do to rectify this situation please let us know!
