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That Car Place

443 Exeter Rd , London, ON, N6E2Z3

Member since June 24, 2015

443 Exeter Rd London ON N6E2Z3

Overall Score

4.5

That Car Place

417 Reviews

100
That Car Place

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

That Car Place That Car Place
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November 25, 2019

I was sitting at the Honda dealership when I checked online to see if there were any other options. Looking for best value for our buck. So I noticed they had some Elantra's at that car place for an amazing price. We went and met with Jeff and unfortunately when we got there the website was incorrect in saying one was automatic. They were all standard. A little dismayed, her said they had a 2018 Nissan Versa with little kilometers for not much more than I wouldn't been paying the Honda dealership for a civic which was 4 years older with more kilometers. I said sure I'd take it for a test drive and feel in love with it. We ended up leaving a deposit and purchasing the vehicle. Jeff was an amazing salesman. He didn't pressure us. From the moment we got there he had said "whether you buy a car or not is neither here nor there in just here to help ya". That instantly made me feel comfortable and that I could let go of my tight clutch I had on my wallet. He was a great conversationalist and easy going guy. Made the process so simple and efficient. Kal in financing eat great as well and he got us a God interest rate and term with the option to pay down faster if I want to which is exactly what I was looking for. Overall great experience. Didn't feel like I was pushed into anything or forced to make a decision I didn't want to. Thank you That Car Place!

Written By: James E

That Car Place responded on December 11, 2020

Hi James, Thank you for taking the time to share your experience, we are so happy to hear it was such a positive one! Please accept our apologizes again for the error on our website, these things happen but they can certainly be disappointing. We are thrilled that you found something you loved even more. We pride ourselves on being a no pressure dealership and we are so happy to hear you received exactly that! Enjoy your new vehicle and keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

I was sitting at the Honda dealership when I checked online to see if there were any other options. Looking for best value for our buck. So I noticed they had some Elantra's at that car place for an amazing price. We went and met with Jeff and unfortunately when we got there the website was incorrect in saying one was automatic. They were all standard. A little dismayed, her said they had a 2018 Nissan Versa with little kilometers for not much more than I wouldn't been paying the Honda dealership for a civic which was 4 years older with more kilometers. I said sure I'd take it for a test drive and feel in love with it. We ended up leaving a deposit and purchasing the vehicle. Jeff was an amazing salesman. He didn't pressure us. From the moment we got there he had said "whether you buy a car or not is neither here nor there in just here to help ya". That instantly made me feel comfortable and that I could let go of my tight clutch I had on my wallet. He was a great conversationalist and easy going guy. Made the process so simple and efficient. Kal in financing eat great as well and he got us a God interest rate and term with the option to pay down faster if I want to which is exactly what I was looking for. Overall great experience. Didn't feel like I was pushed into anything or forced to make a decision I didn't want to. Thank you That Car Place!

Written By: James E

That Car Place responded on December 15, 2020

Hi James, Thank you for taking the time to share your experience, we are so happy to hear it was such a positive one! Please accept our apologizes again for the error on our website, these things happen but they can certainly be disappointing. We are thrilled that you found something you loved even more. We pride ourselves on being a no pressure dealership and we are so happy to hear you received exactly that! Enjoy your new vehicle and keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

Since owners switched, this place is horrible. Dont go here!!!They sold a car "certified" but is as is. There's no way this could be certified because of all the problems we've had. Brakes where supposed to be done, well they only did the back brakes, then we brought it back for grinding in the front. Then it wouldn't Start, they changed the plugs but wasn't the issue. Then it was transmitting control module and here we are still nothing done, still don't have the car or part. 30 days isnt even done yet! And we still don't have a working vehicle. We've had to go back 3 different times to fix this car within 30 days and that car place doesn't even care. Just giving the run around. I'd give zero stars if I could.

Written By: Micah V

That Car Place responded on December 11, 2020

Hi Micah, Thank you for the review! There is no need to explain, the 5 stars says it all!

That Car Place That Car Place
User Photo

November 25, 2019

Written By: Fazlija C

That Car Place responded on December 11, 2020

Hi Fazlija, Thank you for the review and a 5 star one at that! We hope you are enjoying your new BMW! Keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

Written By: Fazlija C

That Car Place responded on December 15, 2020

Hi Fazlija, Thank you for the review and a 5 star one at that! We hope you are enjoying your new BMW! Keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

Great service from Jeff and onya I hope I spelled it right was very informative on the financing. Have appointment on Wednesday for a couple of issues.

Written By: Melanie B

That Car Place responded on December 11, 2020

Hi Melanie, Thank you for taking the time to leave a review, we are thrilled to hear you had a great experience. We look forward to seeing you on Wednesday!

That Car Place That Car Place
User Photo

November 25, 2019

Great service from Jeff and onya I hope I spelled it right was very informative on the financing. Have appointment on Wednesday for a couple of issues.

Written By: Melanie B

That Car Place responded on December 15, 2020

Hi Melanie, Thank you for taking the time to leave a review, we are thrilled to hear you had a great experience. We look forward to seeing you on Wednesday!

That Car Place That Car Place
User Photo

November 25, 2019

Overall, amazing experience and would recommend them, although there was a hiccup with some details about the vehicle. It was worth the drive for me to get to them, 3 hours each way. The salesman Jeff was very friendly and straight forward! The other salesman at the office was great and helped entertain my 2-year-old while we were there. Jeff helped arrange things so we could appraise our trade in and leave with the vehicle we were interested in within just a few hours of us arriving. Anya in finance was great! She got us a prime rate and explained every fee, nothing was hidden or misrepresented. The mechanics went above and beyond with safetying the vehicle for us the same day and also putting all new brakes on the car even though there was enough to pass the safety inspection. Everyone worked hard for us and it made a huge difference, definitely a different experience from the other 5 car dealerships we attempted to work with. We also got more than a fair price for our trade in. There were some features listed in the ad that weren't actually on the vehicle. When I informed Jeff of this, he immediately reached out to try to make things right. I would 100% recommend That Car Place, we had overall a great experience. Definitely worth checking out all the features listed on the ad before driving away like we did. With it being such a quick transaction, it's understandable some things were confused with the features and again, they tried to make it right when we reached out. We got the car we wanted at a prime interest rate, got a great value for our trade in, received amazing service from friendly staff and really loved working with everyone here. Thanks, guys!

Written By: Madison M

That Car Place responded on December 11, 2020

Hi Madison, Thank you for the detailed explanation. It really helps our readers to have a better understanding of how our dealership operates and helps us understand areas we could improve. We stand behind our reputation and strive to remain transparent and honest. We do apologize for the misunderstanding about the features. We are very happy to hear you are enjoying your new Mazda. Keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

Overall, amazing experience and would recommend them, although there was a hiccup with some details about the vehicle. It was worth the drive for me to get to them, 3 hours each way. The salesman Jeff was very friendly and straight forward! The other salesman at the office was great and helped entertain my 2-year-old while we were there. Jeff helped arrange things so we could appraise our trade in and leave with the vehicle we were interested in within just a few hours of us arriving. Anya in finance was great! She got us a prime rate and explained every fee, nothing was hidden or misrepresented. The mechanics went above and beyond with safetying the vehicle for us the same day and also putting all new brakes on the car even though there was enough to pass the safety inspection. Everyone worked hard for us and it made a huge difference, definitely a different experience from the other 5 car dealerships we attempted to work with. We also got more than a fair price for our trade in. There were some features listed in the ad that weren't actually on the vehicle. When I informed Jeff of this, he immediately reached out to try to make things right. I would 100% recommend That Car Place, we had overall a great experience. Definitely worth checking out all the features listed on the ad before driving away like we did. With it being such a quick transaction, it's understandable some things were confused with the features and again, they tried to make it right when we reached out. We got the car we wanted at a prime interest rate, got a great value for our trade in, received amazing service from friendly staff and really loved working with everyone here. Thanks, guys!

Written By: Madison M

That Car Place responded on December 15, 2020

Hi Madison, Thank you for the detailed explanation. It really helps our readers to have a better understanding of how our dealership operates and helps us understand areas we could improve. We stand behind our reputation and strive to remain transparent and honest. We do apologize for the misunderstanding about the features. We are very happy to hear you are enjoying your new Mazda. Keep us in mind for our friends and family referral program.

That Car Place That Car Place
User Photo

November 25, 2019

Written By: Becky K

That Car Place responded on December 15, 2020

Hi Becky, Thank you so much for leaving us a review. We always enjoy the feedback and its even more exciting when its 5 stars!

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