That Car Place
443 Exeter Rd , London, ON, N6E2Z3
Member since June 24, 2015
443 Exeter Rd London ON N6E2Z3Overall Score
That Car Place417 Reviews
100Review Ratings Breakdown
Consumer Reviews
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January 02, 2020
I think there was a rough transition period from the one sale guy leaving. Then, all new staff only a few weeks after buying my car. The car I bought had a few problems, the guy who sold it to me insured me everything would be fixed. He ordered only one part when I needed several missing parts that needed to be replaced, and he quit. I had to call in a month later, wondering if the parts were in, and to get the cars parts replaced. They fixed the one part they ordered a month earlier and I had to tell them about more broken parts in the car that they seemed to not care about the first time they ordered parts. They wouldn't buy a missing grille. These things should have been ordered all at once and replaced. Instead they look over missing parts and will not care about it. When you buy a used car make sure you find everything that's wrong with it before you buy it. Then have them sign a written agreement to fix those parts or replace missing parts. Or have your mechanic look at it and tell you the parts it's missing and would need before you buy it. Cheers guys, Dont rush
Written By: Adison P
Hi Adison, Let me start by apologizing as I do understand there was a delay in communication as a result of one of our sales specialists leaving. We are however very disappointed to see this review addressed other problems that we went above and beyond to rectify. Allow me to better explain the situation in hopes to shed some light on what transpired. You had three complaints, a missing front grill, cover under the bumper (belly pan) and heated seats not working. We sympathized with this trying to explain that they are not covered under a safety and the vehicle was greatly discounted based on these things. This is a discount you received and why the vehicle was priced the way it was. We however fixed and replaced the heated seats and belly pan as a courtesy but explained the grill would be an additional cost to you. We reached out by email to try and understand if there was something else we were missing as we had addressed all your concerns and never received a reply. We appreciate your business, and hope to continue our relationship.
January 02, 2020
I think there was a rough transition period from the one sale guy leaving. Then, all new staff only a few weeks after buying my car. The car I bought had a few problems, the guy who sold it to me insured me everything would be fixed. He ordered only one part when I needed several missing parts that needed to be replaced, and he quit. I had to call in a month later, wondering if the parts were in, and to get the cars parts replaced. They fixed the one part they ordered a month earlier and I had to tell them about more broken parts in the car that they seemed to not care about the first time they ordered parts. They wouldn't buy a missing grille. These things should have been ordered all at once and replaced. Instead they look over missing parts and will not care about it. When you buy a used car make sure you find everything that's wrong with it before you buy it. Then have them sign a written agreement to fix those parts or replace missing parts. Or have your mechanic look at it and tell you the parts it's missing and would need before you buy it. Cheers guys, Dont rush
Written By: Adison P
Hi Adison, Let me start by apologizing as I do understand there was a delay in communication as a result of one of our sales specialists leaving. We are however very disappointed to see this review addressed other problems that we went above and beyond to rectify. Allow me to better explain the situation in hopes to shed some light on what transpired. You had three complaints, a missing front grill, cover under the bumper (belly pan) and heated seats not working. We sympathized with this trying to explain that they are not covered under a safety and the vehicle was greatly discounted based on these things. This is a discount you received and why the vehicle was priced the way it was. We however fixed and replaced the heated seats and belly pan as a courtesy but explained the grill would be an additional cost to you. We reached out by email to try and understand if there was something else we were missing as we had addressed all your concerns and never received a reply. We appreciate your business, and hope to continue our relationship.
December 31, 2019
Buying your first car in Canada can be an overwhelming experience and I must say that the staff at That Car Place made it extremely easy and relaxing . I was being assisted by Ali and Monty and they both were equally knowledgeable and efficient and always kept me updated throughout the process. I greatly appreciate their professionalism and friendly attitude. I would highly recommend That Car Place for one's car needs. They also have a great inventory.
Written By: Saket B
Hi Saket, You are absolutely correct; buying a car can be an overwhelming process, in addition to being new to Canada. Thank you so much for choosing us at That Car Place to make this experience an easy one. We really appreciate you taking the time to leave us a review. Thank you!
December 31, 2019
Buying your first car in Canada can be an overwhelming experience and I must say that the staff at That Car Place made it extremely easy and relaxing . I was being assisted by Ali and Monty and they both were equally knowledgeable and efficient and always kept me updated throughout the process. I greatly appreciate their professionalism and friendly attitude. I would highly recommend That Car Place for one's car needs. They also have a great inventory.
Written By: Saket B
Hi Saket, You are absolutely correct; buying a car can be an overwhelming process, in addition to being new to Canada. Thank you so much for choosing us at That Car Place to make this experience an easy one. We really appreciate you taking the time to leave us a review. Thank you!
December 17, 2019
Great dealership to deal with. I would definitely recommend them for a place to go.
Written By: Mike L
Hi Mike, Thank you so much for taking the time to leave a review and taking it one step further by recommending us. Customer satisfaction is our top priority and we are so happy to hear you received just that! Keep us in mind for our friends and family referral program.
December 17, 2019
Great dealership to deal with. I would definitely recommend them for a place to go.
Written By: Mike L
Hi Mike, Thank you so much for taking the time to leave a review and taking it one step further by recommending us. Customer satisfaction is our top priority and we are so happy to hear you received just that! Keep us in mind for our friends and family referral program.
Great service
November 27, 2019
Sales were informative and helpful in selecting the auto we bought and the finance dept. explained all the options available to us. Car was ready for us to pick up on time. Would recommend them any time
Written By: RUSSELL
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November 26, 2019
Written By: Mark V
Hi Mark, Thank you for the review. We love getting feed back but with a rating like that, the 5 stars says it all!
November 26, 2019
Written By: Mark V
Hi Mark, Thank you for the review. We love getting feed back but with a rating like that, the 5 stars says it all!
November 26, 2019
Great customer service and amazing staff! They really seem to care and do everything they can to Help you out! Monty and Alli(sp?) really took care of me and what I needed for my family!
Written By: Margie G
Hi Margie, Thank you for taking the time to leave a review, we always appreciate feedback. We are so happy we were able to help you and your family find the perfect vehicle. Keep us in mind for our friends and family referral program.
