+15194737888 https://d1hgj0yy0rp5w9.cloudfront.net/tmp/2016/02/17/3f83d9b93eb8d054ece20fd0a7893613.jpg

Empire Auto Group

282 Springbank Dr , London, ON, N6J1E9

Member since June 24, 2015

282 Springbank Dr London ON N6J1E9

Overall Score

4.7

Empire Auto Group

1491 Reviews

201
Empire Auto Group

Review Ratings Breakdown

Consumer Reviews

*Showing a selection of the total reviews available from Google.

*Showing a selection of the total reviews available from Facebook.

Empire Auto Group Empire Auto Group
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June 09, 2022

Great place and people. They are very helpful and nice. They take their time to really help you with anything you need. They go the extra mile to make sure you get what you like.

Written By: Andrea C

Empire Auto Group responded on June 12, 2022

Congratulations Andrea! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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June 08, 2022

Certified vehicles aren’t certified in the sense of the word when other dealerships use it. Reliability is awful their communication is even worse. Entire days wasted eating to hear back from people who have “just stepped out for lunch.” My 2018 which I bought in January has melted light sockets, spark plugs are shot and not even legal tread on the tire which has me wondering how honest the safety even is. 10/10 would suggest you stay away at all costs

Written By: Dakotah L

Empire Auto Group responded on June 16, 2022

Hello Dakotah. We have tried reaching out to you multiple times to help rectify this issue for you but have been unable to get a hold of you. We hate to see any of our customers leave here unhappy that's why we do our best to rectify any issues that do occur. If you could please call 519-659-0888 and ask for Hesham I would love to speak with you to understand where we went wrong and what route we can both go to solve this issue. Looking forward to speaking to you :)

Empire Auto Group Empire Auto Group
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May 31, 2022

The owner Nick and his staff were amazing to deal with from start to Finish they made sure you were in a car you loved .In the last month they helped myself and my son and step son all get into cars 🚗 that we love . They also offer great warranties that you can customize to your vehicle purchase

Written By: Tim C

Empire Auto Group responded on June 01, 2022

Congratulations Tim! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 28, 2022

Great experience. Loved working with Shawn he is great person and I appreciate all the work he has done for me.

Written By: Ibrahim G

Empire Auto Group responded on May 29, 2022

Congratulations Ibrahim! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 25, 2022

My experience at Empire auto group was excellent , Haig was a great salesman who never made me feel pressured at all. He answered any questions we had , had quick response when i sent my initial enquiry over, and the entire process to buy my vehicle was smooth. I drove from Windsor to deal this this dealership, after shopping around for quite some time for a vehicle, this was our final stop in the search. they made it very easy for us. i would absolutely recommend this dealership and Haig too anybody searching for a good vehicle and a stress free experience. thanks alot Empire Auto group, and Haig !

Written By: Chris A

Empire Auto Group responded on May 26, 2022

Congratulations Chris! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 21, 2022

Excellent attention, the work team at Empire is very good, the sales representative, Arlene, excellent attention, thank you.

Written By: eduardo s

Empire Auto Group responded on May 26, 2022

Congratulations Eduardo! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 21, 2022

Mr Shawn Uz Is your guy! This man helped me and my friend so much and I can never thank him enough. Six months later my car is still in good condition! His invested in helping people and it’s very rare to find people like him. He will get you the best deals and most important get you a car that won’t give you any problems. His invested in helping people and to me that’s everything especially when you’re about to make such a big purchase.

Written By: MACDONALDS V

Empire Auto Group responded on November 13, 2022

Congratulations! Glad you are happy with the services that we have provided. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 18, 2022

Asmat was really helpful. Satisfied with the car and the customer service very good.

Written By: gustav h

Empire Auto Group responded on May 19, 2022

Congratulations Gustav! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

Empire Auto Group Empire Auto Group
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May 14, 2022

Yeah my wife bought her car November for commuting to work in Woodstock. You sold her a car with bald tires that we had to replace because they were so dangerous. Then she brought her car in to have the ABS sensory fixed. Not only did they not fix it and still charge her but they tried to hard wire the ABS wire directly to the computer panel which you most definitely not supposed to do. Now she has to pay $600 to have the ABS sensory and wires replaced because your very poorly trained mechanic did so much damage. If you want to make this up to her and have me change my review how about giving us the $600 its going to cost us to fix the damage done by your poorly trained mechanic

Written By: Bill C

Empire Auto Group responded on May 17, 2022

Hello Bill. I would love to help you, however your name is not in our data base of customers. We cannot find any record that you've ever bought a car from us or otherwise requested any kind of auto service from us at all. If you have interacted with any of our businesses or staff in an unsatisfactory manner, it would be our pleasure to own up to and rectify any problems from our end, or otherwise provide clarifications. If you have mistakenly copied the review from another user and posted it as though it were your own, we would appreciate you removing it as being unfairly negatively reviewed by individuals who are not our customers is not constructive and does not aid any prospective customers in a meaningful way. I would like to point out that our 4.7 star review is a testament to our quality customer service, and if you ever need any auto services in the future we would hope you would give us a fair chance at proving that to you directly! All the best, Empire Auto Group

Empire Auto Group Empire Auto Group
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May 13, 2022

Asmat, went above and beyond, yet again. Got my second vehicle. Very great place to be apart of from management to staff. Of course the main man Asmat thanks again.

Written By: DarkRoulette

Empire Auto Group responded on May 19, 2022

Congratulations ! glad you are happy with the services we have provided you with. Thank you for leaving such a kind review, and welcome to the Empire Auto Group family ❤️

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