North Bay Mazda
235 Lakeshore Dr , North Bay, ON, P1A2B6
Member since November 23, 2017
235 Lakeshore Dr North Bay ON P1A2B6Overall Score
North Bay Mazda518 Reviews
134Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 20, 2018
Written By: Laurie M
Laurie, thank you for this great review!
July 20, 2018
Written By: Laurie M
Laurie, thank you for this great review!
July 19, 2018
Written By: Brigitte L
July 19, 2018
The staff was extremely helpful and friendly, Charlaine helped me find the exact vehicle I wanted and got me an amazing deal!
Written By: Jordan T
July 19, 2018
The staff was extremely helpful and friendly, Charlaine helped me find the exact vehicle I wanted and got me an amazing deal!
Written By: Jordan T
I was turned away for a scheduled appointment to address a manufacturer's flaw in the model, after I had made arrangements to be without my vehicle for the day - unacceptable.
July 17, 2018
I had a scheduled appointment booked by Maxine. I arrived to Mazda and proceeded to remove my bicycle from the vehicle and re-assemble its front wheel so that I could have a means of transit during the addressing of the manufacturer's defect in the sealing of my vehicle's side mirrors and door handles. When I approached the service desk, I was told they couldn't find my booking and that Maxine was not in to verify that she had indeed booked me for that day. I offered for the vehicle to be in their service for longer than I had discussed with Maxine (she had said that although she could not promise the repairs would be completed by early afternoon that she would certainly put in a note). When I was told that would not change anything, I was forthcoming in saying that the situation was very inconvenient for me as I had made arrangements for the day - for myself and my young son who requires transportation - and would not be able to make similar arrangements for some time to come. I assured them that the date and time I was in was the date and time booked through Maxine - but to not avail. I found it frustrating and demeaning that I was told an appointment such as mine could only be booked for 8:00 a.m., not 9:00 a.m. when the truth is, Maxine asked me what time worked for me - 8:00 a.m., 9:00 a.m......? and I indicated and we agreed on 9:00 a.m. I left Mazda feeling undermined and disrespected. There was no offer of conciliation. I found the experience extremely distasteful. Would they have acted so dismissive and cavalier if I were a man?
Written By: KATHERINE
Katherine, we apologize for this misunderstanding and we wish to stress that we treat all of our customers with an equal amount of respect. I have spoken with our Service Manager, Bill Germon, and he has informed me that he has reached out to you in order to rectify this situation. Please respond to his voicemail at your earliest convenience. We hope to see you again soon!
Related Staff:
Quick and professional
July 16, 2018
Spring maintenance as part of the special in the mail. I got the reminder over the phone, then by email and I had to change my appointement twice and both times, it was dealt with it in a very Professional manner.
Written By: MARTINE
Martine, we appreciate this great review! We are happy that we were able to accommodate you so efficiently. We hope to see you again soon!
Related Staff:
Detailing
July 15, 2018
Car was well cleaned and in a timely manner.everyone was friendly . Overall a good experience. I requested an exchange of floor mats but that was not done.
Written By: SHIRLEY
Shirley, thank you for your great feedback! We apologize for the overlook, please call us at (705)-476-7600 so we can rectify this issue!
Related Staff:
Detailing
July 15, 2018
Car was well cleaned and in a timely manner.everyone was friendly . Overall a good experience. I requested an exchange of floor mats but that was not done.
Written By: SHIRLEY
Shirley, thank you for your great feedback! We apologize for the overlook, please call us at (705)-476-7600 so we can rectify this issue!
Related Staff:
July 14, 2018
Always great service.
Written By: Jean K
