Acura on Brant
629 Brant St , Burlington, ON, L7R2H1
Member since March 10, 2014
629 Brant St Burlington ON L7R2H1Overall Score
Acura on Brant795 Reviews
345Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
December 11, 2023
Always honest and good communication for my car.
Written By: Connor S
Thank you for the great review, Connor! We are happy to hear that we can meet your expectations and look forward to seeing you again soon! AOB TEAM
December 08, 2023
Typically they have decent service but there was 1 incident in the past with a wash bay employee scratching up my car with a broom, the dealership tried to remedy the damage but the owner never got back to me on dealing with the bulk of the damage (front bumper)... But they had friendly service so I tried to put it past them and went back for more service but for some reason during the most recent service someone disconnected my car's dashcam. Possibly to avoid getting exposed when mistakes are made. In fact back when I spoke to the owner very briefly after the first incident he actually thanked me for bringing up the "broom issue" so they can better there service. When asked why they disconnected my camera the second time around I was told it was for employee privacy, I guess their stance on bettering service has changed. (Fyi canada has 1 party consent for filming, only recording private conversation is illegal, my cam never records audio and you can see on the screen that its video only)
Written By: Amiel “
Hi Amiel, I am disappointed to see that you're writing such a negative review after we had your vehicle completely paint corrected, and not just the hood where there was a mistake made by our wash bay person at the time. This despite the fact your vehicle is 8 years old and we cannot confirm it's care prior to that visit; as you purchased it used. I am also disappointed that you have taken down the picture's of the vehicle paint correction and your comments on how great the service was to remedy the situation, only to replace it again with two employees being put online, rather than coming to talk to Gene or myself to find a solution. It is behavior like this that perhaps makes technicians and other employees more aware due to their privacy being breached as you have done for a second time. Thank you. Troy Smith, General Manager
November 30, 2023
I had such a pleasant experience with Jeff, Grant and the entire Acura on Brant staff. They were all so prompt, took their time to go over everything with me. I could call Jeff at any point or message him and he was always on the phone with me to keep me updated on my car and helped me with any questions I had! Thank you so much Jeff for your help! you're the best!! :)
Written By: Haveen T
Thanks for the fantastic review Haveen, and for choosing Acura on Brant! We hope to see you soon. Leggat Acura on Brant Team
October 19, 2023
My experience at Acura on Brant was very reputable and pleasant. Purchased a 17’ MDX. Swift and hassle free process. Thank you Grant. Hopefully next purchase will be that beautiful NSX (One can dream)
Written By: Halton S
Thanks for the great review!! AOB TEAM
October 07, 2023
Great dealership. Honest service staff.
Written By: Phil L
Thank you for the great review, Phil! Acura on Brant Team
October 07, 2023
Great exp. Was in to service my wife’s car and spoke briefly with the sales guy about a new car. Super nice guy. I live in Ancaster but prefer this location over the Hamilton one. If I buy new it will be from here! Thank you.
Written By: Allan C
Thanks for the great review, and going the extra mile to trust us with your automobile needs, Allan! We appreciate the opportunity to be of service to you and yours. Acura on Brant Team
October 02, 2023
Written By: praveen k
Thanks Praveen for the review. Can you please email me with how we could have made it 5 stars! Thanks Troy Smith, tsmith@lag.ca General Manager
September 30, 2023
I’m upset. I purchased the Acura RDX in 2020 with Acura Plus. I was told Acura Plus covers 7years or 160,000km. My car broke down radiator leaked which was undrivable. I called toll free didn’t get to anywhere. I went to nearby car shop instead. I called the dealership and was told they would call me back tomorrow. In my time of distress, I had no help. No roadside assistance not even a car rental. And the car shop was told that my extended warranty is expired.
Written By: Carmen M
Hi Carmen- I can understand your frustration as your vehicle is a 2017, and you would assume that the 7 years has not expired. However, the vehicles in service date is June 14th, 2016- which means that your vehicle ran out of warranty on June 14th, 2023. I am hoping that we can assist though. If there is a way to get the vehicle to our dealership I will personally work to get the repair does as reasonably as possible- or if you would have the shop the vehicle is at call our store I would be happy to provide the part at our lowest price possible. Hopefully these overtures are of some assistance. Regards, Troy Smith, General Manager
September 25, 2023
Hailey from sales was amazing. She knows the product, is not pushy and is always helpful and accommodating. I can't wait to buy my next Acura from her. Overall fantastic experience with this dealership!
Written By: Daniel T
Thank you for the great review, Daniel! We are harpy to hear that Hailey was able to exceed your expectations! Acura on Brant Team
September 19, 2023
Just an outstanding overall experience. Went in after having my previous vehicle stolen and the whole team at Acura on Brant went out of their way to help me out. And it wasn't an Acura originally. Donnie Stoddard is the Asst Sales Manager who assisted me and made the whole purchasing process super easy. Got the new vehicle a few days after going in for the first time. Kudos to the whole there who helped (Sean, Grant, Troy and Donnie). Wouldn't buy a vehicle anywhere else after this experience.
Written By: Neil M
Thanks for the outstanding review, Neil! We are extremely happy that you chose our dealership and that you're satisfied with the experience! The Type S looked great! Enjoy and we look forward to being of future service to you. Leggat Acura on Brant Team
