Brantford Honda

August 21, 2013

Last year, Andrea helped my husband and me with the purchase of our first car together. We were so happy with the service she provided that when my 1998 CR-V broke down recently I called her to see what our options were. She was recommending a Fit as a replacement within our budget but due to a happy accident, it had been sold just before we arrived. As such, it was arranged that we would be able to afford a 2010 CR-V instead. We had always wanted a newer CR-V but never thought we would have been able to afford one. Nicole was amazing (just as Rob had been the year before) and explained everything to us once again. Further, the previous owners of the car must have had pets and children and as such, the car was quite messy. Andrea knew how particular my husband and I are and in effect, took the initiative to personally be involved in the cleaning and detailing process which really meant a lot. As we were driving home, one of the headlights, taillights and the light by the shifter all went. I contacted Andrea as well as Ben in the service department and these issues were taken care of promptly. When there were no loaner cars available, Andrea went above and beyond by lending me her car to drive so I could get to and from work while my car was being serviced. After returning home on the second day, I noticed a chip which was beginning to crack in the centre of the windshield which was only visible while in a certain position in the sunlight. Again I contacted Trevor in service and this issue was also taken care of the next day. Now, we are very happy with the car. My family have been clients of the dealership since the mid 1990’s and even though I live in Hamilton, I continue to make the drive to Brantford because the service is worth it.

Written By: Sarah B

August 19, 2013

Dear Brantford Honda All too often those of us in this business receive emails, phone calls etc. from clients who are displeased with the way a transaction has taken place, whether in sales or service. This is not one of those contacts. I wanted to point out to you, although I trust you already know, the quality of people that you have working for you, namely Brandon Bocchini, Michael Anderson and last but not least, Steve Jeles. You see I purchased a 2003 Accord Coupe from Brandon three (3) weeks ago. Brandon and I have know each other for a very long time, and he being a detail oriented client of ours, I trusted that he would not sell me a car that would be a potential problem. He came through with flying colors. I did have an issue that I brought to his attention that had to be repaired by your service department. Upon arrival at your dealership, the dash cluster readout failed and I was left with little to no function of the dash and HVAC systems. Steve Jeles stepped in, looked at it, supplied me with a 2012 Civic to drive as it was Saturday, and through cooperation of your service and used car department manager, Mike Anderson, repaired/replaced the failed unit at no cost to me. I was contacted when the car was ready and happily returned your loaner vehicle immediately. To date the car has proven to be a pleasure to drive and I wanted to thank you and your excellent staff for the treatment that I received. I have spoken to my neighbors and friends about how I was treated, and will willingly recommend your dealership to anyone who is looking to purchase or lease one of your vehicles. I do hope that you will share this with the staff as through the individual efforts of a few, everyone benefits. Thank you again, Sincerely, Brad Traylen London Ont

Written By: Brad T

August 19, 2013

Dear Brantford Honda All too often those of us in this business receive emails, phone calls etc. from clients who are displeased with the way a transaction has taken place, whether in sales or service. This is not one of those contacts. I wanted to point out to you, although I trust you already know, the quality of people that you have working for you, namely Brandon Bocchini, Michael Anderson and last but not least, Steve Jeles. You see I purchased a 2003 Accord Coupe from Brandon three (3) weeks ago. Brandon and I have know each other for a very long time, and he being a detail oriented client of ours, I trusted that he would not sell me a car that would be a potential problem. He came through with flying colors. I did have an issue that I brought to his attention that had to be repaired by your service department. Upon arrival at your dealership, the dash cluster readout failed and I was left with little to no function of the dash and HVAC systems. Steve Jeles stepped in, looked at it, supplied me with a 2012 Civic to drive as it was Saturday, and through cooperation of your service and used car department manager, Mike Anderson, repaired/replaced the failed unit at no cost to me. I was contacted when the car was ready and happily returned your loaner vehicle immediately. To date the car has proven to be a pleasure to drive and I wanted to thank you and your excellent staff for the treatment that I received. I have spoken to my neighbors and friends about how I was treated, and will willingly recommend your dealership to anyone who is looking to purchase or lease one of your vehicles. I do hope that you will share this with the staff as through the individual efforts of a few, everyone benefits. Thank you again, Sincerely, Brad Traylen London Ont

Written By: Brad T

August 17, 2013

bought a 2007 honda civivc from brantford honda i would recommend them to anyone service was top notch and i was taken care of promptly and they had me in my new car in no time ...a++ work

Written By: Noslow5o

August 17, 2013

Written By: Robert M

August 16, 2013

I recently leased another Honda Civic at Brantford Honda and my experience there was a very positive one. I found the prices competitive and Scott McCulloch, your Leasing Manager was very helpful, knowledgeable and did not put any undue pressure on me to make a decision. He also made it very easy and convenient for me to return my previously leased Honda Civic. Overall I had a great experience and I’m really enjoying driving my new Honda Civic!

Written By: Julie D

August 16, 2013

I recently leased another Honda Civic at Brantford Honda and my experience there was a very positive one. I found the prices competitive and Scott McCulloch, your Leasing Manager was very helpful, knowledgeable and did not put any undue pressure on me to make a decision. He also made it very easy and convenient for me to return my previously leased Honda Civic. Overall I had a great experience and I’m really enjoying driving my new Honda Civic!

Written By: Julie D

August 15, 2013

Great experience, Will send my friends ... Brantford Honda went and above and beyond to ensure we were happy and looked after. Thanks Scott Be back soon for another !!

Written By: Bryan C

August 15, 2013

Great experience, Will send my friends ... Brantford Honda went and above and beyond to ensure we were happy and looked after. Thanks Scott Be back soon for another !!

Written By: Bryan C

July 29, 2013

Written By: Chris S