Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1235 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 22, 2023
Excellent service!
Written By: Bernard C
Thank you for the 5 stars, Bernard. We hope you visit us again in the future!
VW Canada shameful behaviour
October 21, 2023
I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!
Written By: Owen
Good morning, Mr. Sparey. It is certainly unfortunate that you have been waiting for an extended period of time for a replacement part from Volkswagen Canada. Unfortunately, we have no control over when the part will arrive. We have certainly tried to facilitate a switch to a new vehicle for you- combined with Volkswagen support- and I'm not sure why we have not been able to facilitate this switch. Please let us know what we can do as a dealership to support you through this challenging situation.
Related Staff:
There are no staff members associated with this review.
The treatment from VW Canada is shameful
October 21, 2023
I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!
Written By: Owen
Related Staff:
There are no staff members associated with this review.
October 21, 2023
I bought my 2015 Golf TDI in 2019. In February 2022 the Adblue warning light came on (500 km the car will not start). The dealer took the car in and gave me a loner with no knowledge of when the part would come in. It is now October 2023 and the dealer says the part is at least another 6 months away… there is no evidence that the part is ever coming. VW customer support say they care about the customer and the costs involved but they are now $25k + in rental car cost it will be $5k + to make my car road worthy, with no end in site. The car has been sat outside in all elements and is now rusting as the rust prohibitor is powered by the battery which is now dead. The dealer is trying to facilitate a trade assistance but VW Canada are not cooperating. The lack of true oversight and integrity is shameful!
Written By: OWEN S
Hi Mr. Sparey, we certainly appreciate your frustration with the amount of time required for your replacement part to arrive from VW Canada. As a dealership, we are not able to control when this part will be assembled and shipped by the manufacturer. We have given you an alternative of a replacement vehicle- with support from VW Canada, and a loaner vehicle in the interim while the part is on order. Please let us know if there's anything else that we can do to support you. Both our service manager, Louis, and our sales manager, Andy are available and happy to assist in any way.
October 17, 2023
We bought a used 2020 Tiguan from Bytek in July. The experience was very good and Sales representative, Dilhan Mendis, was very helpful. We are pleased with the new car and would recommend Bytek and Dilhan Mendis to others.
Written By: Ian M
Hello Ian. Thank you for the 5-star review. We're glad to hear that Dilhan was able to help find the perfect vehicle for your needs. Welcome to the Bytek VW family and have fun in your Tiguan!
October 13, 2023
To start, I tried calling the service phone number from the website. It took 11 attempts to get a hold of someone when calling. The company I currently work for currently has 5 vehicles from this location. I contacted service as we have an issue with one of the vehicles that currently has a check engine light on. I spoke with a service advisor and told him that we were able to scan the code but could not find the detail of it. I provided the code to the advisor and was told to google it to get the answer. I tried to find it and multiple results came up so i asked for confirmation. The service advisor told me that it would find it on google and there was nothing he could do. I then asked to verify if the unit was under warranty. I provided the VIN information and milage. The service advisor told me that it should be under warranty. I asked for confirmation and was told "I think it is under warranty". I asked if it could be verified and was told that he can not verify it is under warranty. Overall I did not verify any of the information I was looking for. The advisor I spoke with did not seem to care at all for the questions that I was asking, nor wanted to help provide any service. Extremely disappointing when calling a service department and not getting any assistance. I have the service advisor's name and out of respect will not post it publicly, however I do hope that their ethic improves and they become able to provide a better service to their customers.
Written By: Mason A
Hello Mason, we want to thank you for taking the time to share your feedback with us. We had technical difficulties with our phone system last week which have now been resolved. We apologize for this inconvenience. With regards to the level of customer service you received over the phone, please reach out to our service manager at (613) 745-6886 so we can gather more details of your experience and do our best to improve going forward.
October 13, 2023
I bought a Volkswagen Taos a short while ago. The car is very comfortable and drives perfect! The customer service at the Bytek branch is great. The dealer, Daniel, was understanding and explained everything to us in detail. I am glad I have this car as my first brand new one!
Written By: Asma H
October 06, 2023
Tim in used cars is great! He was very responsive, knew his stuff, and worked hard to get me the car I wanted! Andy the sales manager was also very helpful and accommodating. The process was very smooth and I love my new car. I have no experience with the service side of the dealership and will return for another review if it's less than 5 stars. Thanks Tim and the Bytek crew!
Written By: Trevor W
Hello Trevor, thank you for taking the time to leave us a 5-star review. We're thrilled to hear that Tim was transparent and informative with you along your car-buying journey, and that he and Andy were able to make it a smooth and straightforward process. Thank you for your support and welcome to the Bytek VW family!
October 01, 2023
Great service, honest business. The dealership was willing to order and deliver a brand new manual transmission Jetta to us, while others claimed that no such cars are made anymore. Thank you, Bytek VW!
Written By: Tibor L
Hello Tibor, thank you for telling us about your experience. We're thrilled to hear that our team went above and beyond to provide you with 5-star service. Have fun in your New VW Jetta!
October 01, 2023
I had a wonderful experience. Very knowledgeable and friendly staff.
Written By: Lucy P
Hi Lucy, thank you for the kind words. We're glad our team could make your visit a 5-star experience. We hope to see you again!
