Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1235 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 30, 2023
This has got to be the absolute worst dealership I've ever dealt with. I bought a 2016 golf from them 6 months ago and have not stopped having issues with the car. From lights coming up regarding the power train the day I got the keys to a clutch that has completely seized, this car has had issues. The dealership has done the repairs up until now and even offered a one year warranty (on the second issue out of the 7 or so the car has had), but my biggest gripe has to be that there is no communication from anyone. I waited for 3 weeks to hear back about my car when I dropped it off once and no one would tell me anything. I called dozens of times only to get voicemails of people who would never answer. I actually only got my car back by constantly emailing the sales manager until I heard anything. Now it's come time to change over to winters (first time I'm changing the tires on the car) and one of the lock nuts is totally stripped. I've called about 10 times to try and get a service appointment and have only managed to speak to one person who pretty bluntly stated "we don't have any appointments". I've tried communicating with the sales rep, Martin, who (as usual) has completely blown me off and won't even answer. If you're thinking of buying a car from here, don't. Take your business to someplace that wil respect you as a customer or at least have the audacity to communicate with you.
Written By: Cullen C
Hello Cullen. We appreciate your feedback and extend our sincerest apologies for the lack of communication. While limited appointment availability is difficult to avoid come the late fall/winter, there is no excuse for the poor communication on our part. We understand the importance of keeping you in the loop while service is being performed on your vehicle, especially over such a long period of time. We would like to make things right. Please give us a call at 613-745-6886 and ask to speak to our General Manager.
November 28, 2023
I had an excellent experience with Dan and his team at Bytek Volkswagen. Attentive, patient and excellent job trouble shooting an unexpected complication with our sale. 10/10 would recommend to all.
Written By: Kathleen O
Hi Kathleen, thank you for letting us know about your experience. We're delighted that Dan went above and beyond to make sure your car buying journey was as trouble-free as possible. Thank you for your support. We look forward to serving you again in the future!
November 27, 2023
Written By: Dmytro N
Hello, we appreciate you taking the time to leave our dealership a rating. In order for us to improve our service in the future, we would like to hear more about your experience. Please reach out to us at 613-745-6886 to let us know the details of your experience. We value your business and hope to have the opportunity to serve you again in the future.
November 16, 2023
Would not recommend to anyone to come here.
Written By: Jose M
Hello Jose. We appreciate you taking the time to leave us your feedback. We would like to hear more about your experience, as it is the best way for us to improve going forward. Please reach out to us at 613-745-6886 to let us know the details of your experience. We hope to have the chance to make things right.
November 15, 2023
I have been doing business with Bytek for over 20 years. They are a professional, courteous , and competent Team. They have always met a high standard of customer service. I highly recommend them.
Written By: morlen r
Hello Morlen, thank you for taking time to leave us a review. We sincerely thank you for your years of continuous support and hope to have the privilege of serving you for many more to come
November 15, 2023
The best in the biz! Great customer service and reliable staff.
Written By: Hugh D
Hello Hugh, thank you for the 5-star rating! We're delighted that our team could help make your experience a great one. We hope to have the opportunity to serve you again in the future!
November 10, 2023
Tim, the salesman, was great! No pressure. Just introduced me to the Taos, its features and a wonderful test drive. Highly recommended!
Written By: john m
Hello John, thank you for the kind review! We're glad to hear that Tim was able to introduce you to this great vehicle and we hope to see you again!
November 08, 2023
Amanda Poisson made our experience purchasing a new vehicle for the first time amazing. Her product knowledge, patience, and communication was top-notch. We are very happy with our new 2024 Taos!
Written By: Dave C
Hello Dave, thank you for the 5 stars. We're delighted to hear that Amanda was friendly, transparent, and able to help you find the perfect vehicle. Have fun in your New Taos!
November 06, 2023
The service at this dealership is very poor. My company has several leases at this dealership. It's been impossible to get anyone to answer the phone. Over the past three years, I've found the service to be quite cold and unfriendly. Overall, it's been an unpleasant experience just to get a basic tire swap. I won't be getting another lease here.
Written By: Mammajoon
Hello, thank you for your feedback. We understand how frustrating a lack of communication can be when awaiting vehicle services. We are committed to continuous improvement and will be making adjustments to our approach to offer customer service that goes above and beyond. Please consider reaching out to us directly so we can make things right. Our service manager is available at (613) 745-6886 and will be happy to assist in any way.
October 25, 2023
Dilhan, Andy, and Pierre were fantastic in helping me sell and purchase a car. They delivered top notch service and they displayed genuine concern for my well-being. I appreciated their great help.
Written By: c163
Hello, thank you for the kind review! We're glad to hear that our tam made your visit a 5-star experience and we hope to see you again!
