That Car Place

Hey Emily! THANK YOU FOR THE POSITIVE REVIEW! We are so glad you're happy with your new car. We aren't here to simply sell people cars...matching people or families with the RIGHT VEHICLE is always our objective. It's important that the Car, Truck, SUV, or Mini-Van you buy fits your lifestyle. The same goes for financing. The numbers have to work for you, and we're happy that YOU are happy! Thanks Again for giving us the opportunity to serve you. It was a privilege and a pleasure, and hopefully we'll see you back here when you need an oil change or service...because our service guys in the back do fantastic work at rates that will quite simply save you money.

Thanks for the kind words Michelle. We are extremely proud of our team. Our sales associates are on the front line, but we have a lot of people who work hard behind the scenes to ensure every customer leaves satisfied. We have a great service department that ensures every vehicle we sell is detailed and exceeds current safety standards before any purchase is completed. Our finance specialists seek out the best possible terms and rates for our customers, and our sales people have been specially trained to focus on service. Providing a no-pressure, service focused environment has always been a core objective - from the day we first opened our doors, which is why it's so gratifying to receive such a positive review. Thank You again! We;re glad we were able to earn your business, and most important your trust.

Thanks for the kind words Michelle. We are extremely proud of our team. Our sales associates are on the front line, but we have a lot of people who work hard behind the scenes to ensure every customer leaves satisfied. We have a great service department that ensures every vehicle we sell is detailed and exceeds current safety standards before any purchase is completed. Our finance specialists seek out the best possible terms and rates for our customers, and our sales people have been specially trained to focus on service. Providing a no-pressure, service focused environment has always been a core objective - from the day we first opened our doors, which is why it's so gratifying to receive such a positive review. Thank You again! We;re glad we were able to earn your business, and most important your trust.

Thanks for the kind words Kimberly! Feedback like yours is what makes our work so rewarding. We don't really just sell cars...we are here to help people. Your car, ( or your truck )...is your freedom, but we know it's important to match people with a vehicle that is right for their lifestyle. When they need financing it's imperative that we match them with the a deal that fits their budget so they're comfortable. It's incredibly gratifying to know that in your case we were on target. Enjoy your new truck, and remember if you have questions or need support down the road...oil changes...maintenance...or just pointers to get the most out of your infotainment system...we're here to help.

> Hi Stephanie: > Thank You for your review. We value feedback from all customers, especially when there are concerns. It is unfortunate your experience was not entirely positive, but we always try to do what we can to make things right for our customers, and we are happy to provide a solution for you. It has been 5 Months since your last visit. We have reviewed your 2012 Dodge Grand Caravan purchase as well as the service records with our service manager who has confirmed that we did replace your battery with a brand new battery within a days of your purchase – free of charge. We have not seen you since then and therefore have not had an opportunity to inspect your tires or front end components since receiving your online message. It would be helpful if you could bring the vehicle to us. Our records indicate that the tires on your vehicle did pass the safety inspection at the time of purchase April 13 2017. Our records also show that a fresh alignment was performed in response to your concerns about a possible alignment issue at the time of purchase. We do not perform alignments here. We outsource alignments to a shop that has a high quality alignment rack, and technicians who are specially trained. That shop performed the service for you prior to you picking up the vehicle. When you brought the Caravan back a few days after you picked it up the only problem mentioned was the battery issue which we resolved within an hour. When you brought the vehicle back to us a few days after purchase for the battery replacement, it would have been helpful for you to mention any ongoing concerns about the alignment, but no other problems were brought forward at that time. The alignment concern was not brought to our attention until recently, through your email message and your online review. In the time that has passed, and after thousands of kilometers driven it is natural for tires to wear and it is possible for an alignment to go out of adjustment. Regardless of the circumstances we would like to do what we can to address your concerns in a fair and expeditious manner. If you bring the vehicle back to us we would be happy to provide both an alignment performed at the alignment facility, and brand new replacement tires at cost. In addition we would be happy to provide installation at our expense, and will also balance the tires for free. Given the previous services provided, the kilometers travelled and the time that has passed since your vehicle purchase we hope you will agree that this is a fair response to your concerns. We look forward to your response and hope we can continue to work with you to resolve this matter and earn a revised more positive review, and your repeat business in the future. Rick Walker Customer Relations Manager That Car Place / London Ontario

> Hi Stephanie: > Thank You for your review. We value feedback from all customers, especially when there are concerns. It is unfortunate your experience was not entirely positive, but we always try to do what we can to make things right for our customers, and we are happy to provide a solution for you. It has been 5 Months since your last visit. We have reviewed your 2012 Dodge Grand Caravan purchase as well as the service records with our service manager who has confirmed that we did replace your battery with a brand new battery within a days of your purchase – free of charge. We have not seen you since then and therefore have not had an opportunity to inspect your tires or front end components since receiving your online message. It would be helpful if you could bring the vehicle to us. Our records indicate that the tires on your vehicle did pass the safety inspection at the time of purchase April 13 2017. Our records also show that a fresh alignment was performed in response to your concerns about a possible alignment issue at the time of purchase. We do not perform alignments here. We outsource alignments to a shop that has a high quality alignment rack, and technicians who are specially trained. That shop performed the service for you prior to you picking up the vehicle. When you brought the Caravan back a few days after you picked it up the only problem mentioned was the battery issue which we resolved within an hour. When you brought the vehicle back to us a few days after purchase for the battery replacement, it would have been helpful for you to mention any ongoing concerns about the alignment, but no other problems were brought forward at that time. The alignment concern was not brought to our attention until recently, through your email message and your online review. In the time that has passed, and after thousands of kilometers driven it is natural for tires to wear and it is possible for an alignment to go out of adjustment. Regardless of the circumstances we would like to do what we can to address your concerns in a fair and expeditious manner. If you bring the vehicle back to us we would be happy to provide both an alignment performed at the alignment facility, and brand new replacement tires at cost. In addition we would be happy to provide installation at our expense, and will also balance the tires for free. Given the previous services provided, the kilometers travelled and the time that has passed since your vehicle purchase we hope you will agree that this is a fair response to your concerns. We look forward to your response and hope we can continue to work with you to resolve this matter and earn a revised more positive review, and your repeat business in the future. Rick Walker Customer Relations Manager That Car Place / London Ontario

Hi Sylvia: We have no records indicating that you have purchased a vehicle from us. Perhaps you did business with another dealership? I see there is only a one star rating and no explanation, which also suggests this may have been posted in error. We are always available at 519-686-7253.