Orillia Volkswagen
345 West Street South , Orillia, ON, L3V 5H1
Member since November 12, 2015
345 West Street South Orillia ON L3V 5H1Overall Score
Orillia Volkswagen617 Reviews
214Review Ratings Breakdown
Consumer Reviews
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new car
August 22, 2017
Always time to answer any question I have about the new technology, when I just pop into the dealership. Thanks
Written By: Joan
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August 22, 2017
My third car purchased. Never a problem!! Thanks Mark �
Written By: Tammy J
Great to hear Tammy :) Thanks for the 5 star review!
Liked my diesel
August 22, 2017
Really liked my TDI I should not of traded it for the TSI they are switching it for. Quality and features aren't present in the new car like there was in my 2015TDI. I should of kept my old one .
Written By: Ursula
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purchase of diesel Golf as a result of the class action lawsuit vs. Volkswagon
August 22, 2017
It turned out to be a lot more involved than we had at first thought. Tons of paperwork and online challenges but Orillia Volkswagon helped us whenever we needed help. We are very pleased with our new Golf. It's a real charmer! We look forward to the same reliable service we experienced with our Jetta at Orillia VW
Written By: John
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It was great
August 21, 2017
Mark was very helpful, we have been there before, It is always great to be met with a friendly, helpful face...
Written By: Sonya
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Great staff
August 21, 2017
Needed a car quick for a new job, start to finish car was ready in 6 hours, awesome service will be back
Written By: Leslie
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August 04, 2017
Had an oilchange done. Service was excellent!!! Will definately return.�
Written By: Karen D
Thanks for the feedback Karen. Looking forward to seeing you next time. We appreciate you choosing Orillia Volkswagen.
July 16, 2017
Bakes went on a 2015 VW Jetta with 30,000 km, the mechanic then went on to explain that the brakes are manufactured and tested for use of the autobahn. If in fact that was true, maybe they should send it to Germany after it is built and in Mexico. Lol good luck stopping in that car on the autobahn!!! The kicker was the 1,300 estimate they conjured up. Overall it was a bad experience, I do not appreciate being ostracized while you cram your corporate excuses down my throat, I also requested a district manager and got 3 separate people scratching their heads... I will never recommend this car or dealer. Get it together.
Written By: Haley K
Check out Alliston Volkswagen Haley Amazing service
Oil change gone wrong
July 10, 2017
My wife took our brand new VW Tiguan into this dealership for its second oil change. What was the quoted price at the time of booking the appointment was not what the final bill ended up being, yet the work that was the same… annoying but OK. Once my wife had left the dealership and headed home, the car did not even make it two blocks before a grinding noise developed and to make matters worse, the brakes began to fade while approaching a red light at a very busy intersection… moments later, the car alerted that the “oil pressure was low” and to “turn off the engine.” After receiving this very frantic phone call, I advised my wife that I was on my way (45 mins away) and to call the dealership as it was obviously something indicative to the oil change that was just done. The receptionist told my wife to call the VW road side assistance (VWRSA), which she did and advised them there was oil pouring out from underneath the car… VWRSA told my wife to get out of the car IMMEDIATELY – not so convenient to do on a cold rainy spring day with a 3 year old and a 4 month old. When I arrived on scene, I popped the hood and immediately spotted the issue – the old seal from the previous oil filter was still on the engine block when the mechanic installed the new oil filter! Once transported to the dealership, I promptly requested the service manager’s attention which quickly came with the attention of the dealership manager – their solution: add more oil to it and start the engine! No diagnostics, no written procedures. I advised them of my credentials, being a mechanical engineer at an automotive company with a back ground in engine design, development and building. I firmly stated that I was not comfortable with their proposal. However, they proceeded stating “there was no other way to determine the potential damage.” After the mechanics added oil, I recorded a video of the startup in which you can clearly hear the rotating assembly is lacking lubrication for the first ~5 seconds of running. Furthermore, I requested to have the oil filter removed so that I could physically open the filter canister to inspect the filter element, in which I found some evidence of fine metallic residue which the mechanics assured me was “normal.” Not being overly familiar with VW’s, I was not in a position to challenge yet knowing that what I observed was typical of most vehicles that have gone the full oil change interval, not one with less than 30 minutes of running time. After a very LONG day at this dealership, we agreed to part ways for the day, with the request from the dealership that my wife and I think about what we would like done to rectify the situation and added “obviously we are not going to insult you with a free oil change.” That night my wife and I (sick about the events that took place on our first brand new car) discussed the situation and agreed that we wanted to cut ties with this vehicle as it had lost its peace of mind appeal that comes with purchasing a car. The next day, I received a call from the dealership manager who offered to schedule us in for a free complimentary oil change at is next interval (note the parting comments above) where they would inspect the vehicle further for any signs of damage. I advised him this proposal was far from sufficient and that my wife and I were seeking to trade in the vehicle for the rationale stated above and we were even willing to put in $5000 of our own money, which we considered more than fair. Proceeding conversations quickly became sparse and when we finally did manage to get into communication with the dealership manager, their offer was roughly 50% of what we paid for the vehicle less than one year ago, leaving my wife and I in over a $15k deficit if we were to proceed – obviously not a financial decision for anyone with common sense. In closing, be very mindful of the dealerships you trust and the way in which they operate – ask yourself if you are comfortable with your wife and young kids driving in a vehicle that has had the safety you spend your hard earned money on compromised or willing to shell out over 15k for someone else’s mistake. Yes mistakes happen, but for those who own up to them, that is “character” – something that this dealership lacks, and that can be seen in the way this dealership handled this situation.
Written By: mikhele
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Excellent people and service!
June 21, 2017
Dealing with Orillia VW now for at least 4 years... always professional and customer focused. I now have 3 VW vehicles from Orillia VW, very pleased!
Written By: Robert
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