Winnipeg Honda
1717 Waverley St , Winnipeg, ON, R3T6A9
Member since February 25, 2016
1717 Waverley St Winnipeg ON R3T6A9Overall Score
Winnipeg Honda3534 Reviews
1747Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Failed to identify source of electrical/starting problems on my 2011 Honda Fit, but jumped to an easy answer.
June 18, 2018
I have already provided feedback on this experience, both in a survey and verbally to my Honda service manager. I had a difficult to diagnose electrical problem affecting power assisted steering, the radio, and starting. I explained my history with another shop to the service technician - including that I had gotten the battery replaced twice with new batteries in a short period of time, even though both batteries were testing good. In short, the battery was not the source of the problem. When I discussed it with a CAA advisor they reached a similar conclusion, that the battery could not be the source of the problems I was experiencing. The second new battery installed by my shop was larger than the usual Honda Fit battery - it was installed to see if more cranking power might solve my issues, but this didn't work. The Honda service technicians came to the conclusion that this larger battery and the tension it was creating on the ground cable was the cause of my electrical problems, and they suggested that I buy and install yet another new battery for $179 or so. Instead I went back to my local shop and related what Honda had said. My shop started by installing a regulation size Honda Fit battery (at their expense) to see if the larger battery was actually the problem, and to rule this out. As expected the electrical problem persisted. Then on the advice of another mechanic they tried unplugging all the electronic components (including steering, etc.) and then plugging them in again, like a reboot. This worked and I have not experienced the electrical problems since then, about 3 weeks ago. I had hoped Honda would be able to identify the source of the problem because you might have specialized diagnostic equipment and more experience with Hondas, but this didn't prove true. Instead of listening carefully to the history I provided a quick and easy solution was suggested, which wasn't the right one but would have cost me more money. I would suggest you see if other Honda shops have come across this kind of problem, whether any of them have tried this "reboot" approach, and whether it worked. It might help your other customers. More generally I would suggest you develop better communications in two ways, first by listening more carefully to customers and the history they provide, and second among your network of Honda dealers to share solutions to difficult issues. Your service manager, by the way, did offer to provide a free starter diagnostic test, which I appreciate, but that wasn't the issue and wasn't needed.
Written By: Jeremy
Thanks for your feedback Jeremy. We are glad your vehicle is back in top shape. Thank you for communicating with us throughout the whole service issue. We appreciate your feedback and apologize again for being unable to resolve your issue. Thank you for your continued patronage with us at Winnipeg Honda.
Related Staff:
Giovanni Rhodes
View ProfileThere was a second row seating recall and I made the appointment and I was in and out at the time they said I would!
June 18, 2018
They stick to their word when you bring your vehicle for service! They always make the repairs or service in the time allotted!
Written By: Pamela
Thanks for the great review Pamela! We are proud to be able to provide you with continuously excellent service.
Related Staff:
Dylan Foui
View ProfileGood service
June 18, 2018
I got my CRV back before the time they quoted me. The price was what I was quoted no surprises. No problems no issues just the way I like it
Written By: Shawn
Thanks for the great review Shawn! We are glad you had a great experience with us. Enjoy your CRV!
Related Staff:
Dylan Foui
View ProfileAll the staff were very good
June 18, 2018
Awesome group that winnipeg Honda team, they met all my needs and I have no problem recommending winnipeg team Honda to anyone, they are experts when meeting my needs
Written By: Jacqueline
Thanks for the great review Jacqueline! We are glad you had a fantastic experience with us.
Related Staff:
Dylan Foui
View ProfileLack of Transparency
June 18, 2018
Once the vehicle came things were better but there was a long delay in actually getting the vehicle with multiple promises at different times of its arrival. There were some issue of lack of transparency in the process with charges being added initially and then eventually taken away. We had shopped around and been given a lower price in Steinbach and were told that it would be matched but it was not equivalent in the end.
Written By: Elisabete
Thanks for your review Elisabete. We apologize for the long wait with your vehicle and the paperwork process. We want to assure each customer is involved in the entire process and understand all of the paperwork. Feel free to visit us anytime and we can go over any issues with your contract that you may have.
Related Staff:
Dylan Foui
View ProfileWindscreen wiper checked?
June 18, 2018
I generally have a positive experience with the services provided at this dealership. The last service on our Mazda however, left me a little worried. I knew for a fact that the blade on the rear window needed replacing. My son brought the car in for service and asked that it be checked and the bill noted that it was checked and ok’d....no action required. My son asked the service manager to walk out to the car to take a look. Realizing the mistake, the manager apologized. Apology accepted but what else was missed after a bill for $600 plus for the work that was done?
Written By: Rick
Thank you for your review Rick. We assure that each service we do on a vehicle is done to the best of our abilities. Feel free to give us a call at (204) 275-9256 or drop by and we can go over your servicing with you if you are feeling uneasy about your latest service. We want to send each customer away feeling confident in their vehicle and apologize for your unease. Thank you for your continued patronage with Winnipeg Honda.
Related Staff:
Dylan Foui
View ProfileTraded in two cars for one, got money back and reduced my operating costs.
June 18, 2018
Trading in two cars for one. Got money back and reduced my operating costs. Hope the turbo engine is as good as the rest of the car.
Written By: Jan
Thank you for your review Jan! We are glad you had such a great experience with us! Sometimes less truly is more.
Related Staff:
Dylan Foui
View ProfileEverything was good.
June 18, 2018
Leasing my new Civic was a pleasant experience with Diane. I love my new car and will be enjoying it for years to come.
Written By: Raymond
Related Staff:
Dyanne Evans
View ProfileEverything was good.
June 18, 2018
Leasing my new Civic was a pleasant experience with Diane. I love my new car and will be enjoying it for years to come.
Written By: Raymond
Thanks for your great review Raymond! We are glad you had a great experience with us.
Related Staff:
Dyanne Evans
View Profile
June 18, 2018
Written By: Jason W
Thanks for the fantastic review Jason! We would love to hear more about your experience with us, at your earliest convenience.
