Murray GM Moose Jaw
15 Chester Road , Moose Jaw, SK, S6J 1N3
Member since October 27, 2016
15 Chester Road Moose Jaw SK S6J 1N3Overall Score
Murray GM Moose Jaw1592 Reviews
878Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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Very happy with guidance of features
August 30, 2023
Pleased with the guidance of the features on the SUV and answers to our many questions. We were happy with the patience of our sales person.
Written By: ROBERT
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The staff were very informative and helpful, they explained what needed to be done and what had been done to resolve the problem. The service advisor was very professional and courteous, which made me feel very comfortable. Many thanks.
August 29, 2023
I had my wife’s Traverse, which needed some routine maintenance. The vehicle was serviced and cleaned and washed. Good job. Much appreciated. Without having to be asked.
Written By: WALTER
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Reset codes
August 29, 2023
Appointment on time and repaired and on my way. Offered to wash truck but I turned it down as it was raining
Written By: MERVIN
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Drove away with a great car.
August 29, 2023
Great salesmen. Helpful and knowledgeable with questions I asked. Called after a few weeks to see how I liked the car and to make sure it was still a good fit for me.
Written By: MELANIE
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Good timely work.
August 29, 2023
My experience was good. I don't have any more to say. So now I'm just trying to get this over with.
Written By: GARY
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Great service from Aleksandar!
August 29, 2023
Haven't been to the service department for a few years because of a bad experience but A was nothing but pleasant to deal with!
Written By: BRADLEY
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Service review
August 29, 2023
Recently had quite a bit of work done to my truck, everything else is good but the vibration when driving. I've had it in twice now to get it fixed, both times was i charged for it and if anything it's worse now then it ever was.
Written By: WILLIE
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MURRAYS ROCKED IT !
August 29, 2023
Well customers are #1 like they advertise Always go above &beyond on service and friendliness. The best experience always. Will be Recommended
Written By: ROBERT
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Excellent Service
July 24, 2023
Just purchased a pre-owned vehicle. Top notch sales service (Kelly Brown) . Very thorough - overall great experience - Highly recommend this dealership. Sales manager answered any extra questions we had. Thanks!
Written By: Debbie
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Horrible warranty customer service
January 28, 2023
I had a front CV axel break on my truck (first problem with it since buying) and called Murray to inquire about the warranty and if a CV axel was covered under warranty or a quote for repair. Murray would not tell me over the phone if the axel was covered under warranty. I explained to them I crawled under the vehicle and found it was the CV axel and nothing else wondering if it was covered under powertrain warranty. I told them if it wasn’t covered I wasn’t bringing my truck into the shop and would fix it myself. They wouldn’t give me an answer if it was covered. I called two dealerships in Regina who within 2 minutes of the phone call confirmed that that a CV axel would be covered under warranty. Being from Moose Jaw I did not book it into Regina Shops as I did not want to go through the hassle of towing the vehicle to Regina. Numerous friends of mine warned me not to deal with Murray GM MJ as everyone had a story about previous bad experiences. I decided to give them a chance and maybe they just had back luck etc. I took the vehicle to Murray GM after confirming with other dealerships that the CV axel is covered through powertrain warranty. I explained to Hugh that I while my vehicle was in the shop the next few days if they could have someone go through my truck giving me a quote for trade in value. My truck at this time had approximately 45000km only. Hugh from Murray GM service department called me updating me that one of their techs was able to confirm it was only a broken CV axel and that It would be covered through my vehicle warranty. However Hugh explained that I must have bought the vehicle used and added a levelling kit to the vehicle which voided all warranty. I explained that I bought the truck brand new from Winnipeg and the truck was levelled from the dealership there without my request. (it was a black out package that the dealership did to the vehicle) Hugh told me to call Winnipeg and quoted me roughly $950 to fix the axel. I phoned Vikars Chev Winnipeg and explained what was happening. I dealt with Ryan Smith in service, his boss Ryan Siepman the service manager and the shop foreman Bill Dopson. Everyone was shocked and wondered why MJ wasn’t taking care of customers. Winnipeg explained theres no way a levelling kit caused my axel to break and wanted to speak with MJ Service Manager Matt Dayton. I phoned Matt Dayton MJ Service manager and explained the whole situation. I asked Matt to reach out to Winnipeg trying to figure this out together and gave the names of people I spoke to. Matt was rude saying that he held the same position as Siepman and nothing was going to change and refused to phone Winnipeg for me. I was shocked as I figured this was part of a service managers job. Matt explained the levelling kit voided my truck warranty and nothing would change that. Eventually I got Matt to call Siepman who wasn’t working (this was a day later) and he spoke with Dopson. Matt explained to me that he spoke with Dopson who agreed that the levelling kit voided the trucks warranty and I was SOL. I phoned Dopson back and wondered how he told me something completely opposite. I told Dopson what Matt had told me. Dopson said that was not how their conversation went at all and explained “there is no reason they can’t cover that,” and explained Winnipeg would have fixed it already for the customer. Ryan Smith took it a step further calling Murray GM Winnipeg checking with their warranty admin who fully agreed the levelling kit would not break the axel and that MJ was being very petty. I took all of this to Matt explaining the conversations with Winnipeg dealership. Matt dismissed all of it and said that it wasn’t covered and nothing would change that. Murray GM MJ had now likely flagged my truck to Chev as being “modified” although I never did a single thing to the vehicle, thus stopping me from towing my vehicle to another dealership as Chev Canada would not likely not reimbursed a dealership for the axel as MJ has flagged it as modified. Matt was terrible to deal with and explained to me that just for today since this was day 3 of phone tag and myself without a vehicle that he would lower the repair cost from that approximate $950 to $640 to “get me back on the road” as if they were doing me a big favour. In the end Winnipeg paid for the axel fix and MJ did the warranty work billing Winnipeg approx $640. After battling with MJ for 3-4 days I had my truck back with a new Cv axel. MJ was terrible to deal with and I was very disappointed with Matt Dayton. Murray GM never ended up giving me a quote on my truck while it was in their possession for 3-4 days. I strongly recommend not giving Murray Gm MJ a chance and listening to other reviews. I will not be dealing with them in the future. Murray GM couldn’t even give me a trade in value price to buy a new vehicle through them.
Written By: Casey
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