Island Owl Mazda

March 13, 2015

Excellent service Devina and Hayley are wonderful at listening to your needs and finding exactly what will work best for you and Stephanie is awesome at working within your budget to get what you're looking for. Would definitely recommend!

Written By: The G

March 11, 2015

I bought my Mazda3 from Coastline Mazda, and it was a truly wonderful experience. I have bought a few cars in the last 10 years, and I never knew it could be such a stress free experience. Hayley and the rest of the Sales Team made it an easy process for my large purchase. It was definitely worth it to come up from Victoria and make my purchase there. Since I purchased my car, Hayley called to make sure my trip home was good and check to see if I had any new questions for her to answer; it was definitely worth the drive up island. The entire staff is always helpful, and I if any one I know says they are looking for a car , I make sure they give Coastline Mazda a call.

Written By: Lindsay W

March 11, 2015

I bought my Mazda3 from Coastline Mazda, and it was a truly wonderful experience. I have bought a few cars in the last 10 years, and I never knew it could be such a stress free experience. Hayley and the rest of the Sales Team made it an easy process for my large purchase. It was definitely worth it to come up from Victoria and make my purchase there. Since I purchased my car, Hayley called to make sure my trip home was good and check to see if I had any new questions for her to answer; it was definitely worth the drive up island. The entire staff is always helpful, and I if any one I know says they are looking for a car , I make sure they give Coastline Mazda a call.

Written By: Lindsay W

March 10, 2015

We were looking for a truck......talked to Hayley and she found just what we were looking for in our price range. Very pleased with the fast, helpful service !!

Written By: Frank I

March 09, 2015

I bought a vehicle from coastline Mazda a few years ago, and have been going back for periodic service. I have always found the staff courteous and helpful and have gone beyond the call of duty to make it a pleasant experience. I always feel that I've been well taken care of and would recommend the service department to anyone.

Written By: Treat S

March 08, 2015

The customer service at this location was great! Devina was very helpful finding us the perfect car and also got us a really good deal on our trade in. We got exactly what we wanted at the price we wanted and made what I thought would be a stressful experience simple and fun! Thank you to everyone at Coastline Mazda, we love our new car!

Written By: Jessie K

March 08, 2015

The customer service at this location was great! Devina was very helpful finding us the perfect car and also got us a really good deal on our trade in. We got exactly what we wanted at the price we wanted and made what I thought would be a stressful experience simple and fun! Thank you to everyone at Coastline Mazda, we love our new car!

Written By: Jessie K

December 21, 2014

I had recurring problems with my Mazda's headlights, and the finally both went out at the same time, and replacing the bulbs didn't fix it. I was initially really scared by the other negative reviews, but Courtenay Mazda had a two week backup for anything that might be complex, and I couldn't drive at night. When "night" in December is 4:15pm, that's a problem. Coastline was able to see me the same day, identified the problem in minutes, had one of the parts in stock and had the car back (with one working light) same day. The other part came in the following day, and they were able to install it in 15 minutes while I waited. Fair price, great service.

Written By: Tom K

December 21, 2014

I had recurring problems with my Mazda's headlights, and the finally both went out at the same time, and replacing the bulbs didn't fix it. I was initially really scared by the other negative reviews, but Courtenay Mazda had a two week backup for anything that might be complex, and I couldn't drive at night. When "night" in December is 4:15pm, that's a problem. Coastline was able to see me the same day, identified the problem in minutes, had one of the parts in stock and had the car back (with one working light) same day. The other part came in the following day, and they were able to install it in 15 minutes while I waited. Fair price, great service.

Written By: Tom K

January 04, 2014

I rated Coastline one star as zero star is not available. I found the salesperson misleading and very ignorant about what came or did not come with different trims of the car I was looking at. More annoying were the high pressure sales/negotiating tatics used once we decided to purchase a vehicle. They used tactics such as double teaming salespeople on us during the discussions, ludicris trade in value for our car and obscene pressure for extended warranty. One minute the new Mazda was the best car on the planet then when discussing additional warranty they tried to scare us to thinking that this was new, complicated technology and risky in terms of service life. The service department was just as bad. The sales manager and the associate behind the service counter screwed up the simplest of service items and seemed very ignorant about where and how certain items would be serviced. How does the Service Manager not know where the oil filter is located??? They were always quick to point out that I risked losing my warranty if I did ANY service myself even though the manual outlines how dyi service can be properly documented maintaining your warranty. The store at the time was trotting out some customer satisfaction survey showing 100% satisfaction. I didnt feel much urge to trust that. Interesting that i was never asked to complete a survey; it could have been my obvious annoyance with the Service department. I found out that Coastline Mazda is owned by the same people which own Steve Marshal Ford and Campbell River Honda. I'll never buy or service a vehicle at Coastline ever.

Written By: chappy726