Island Owl Mazda

March 08, 2015

The customer service at this location was great! Devina was very helpful finding us the perfect car and also got us a really good deal on our trade in. We got exactly what we wanted at the price we wanted and made what I thought would be a stressful experience simple and fun! Thank you to everyone at Coastline Mazda, we love our new car!

Written By: Jessie K

December 21, 2014

I had recurring problems with my Mazda's headlights, and the finally both went out at the same time, and replacing the bulbs didn't fix it. I was initially really scared by the other negative reviews, but Courtenay Mazda had a two week backup for anything that might be complex, and I couldn't drive at night. When "night" in December is 4:15pm, that's a problem. Coastline was able to see me the same day, identified the problem in minutes, had one of the parts in stock and had the car back (with one working light) same day. The other part came in the following day, and they were able to install it in 15 minutes while I waited. Fair price, great service.

Written By: Tom K

December 21, 2014

I had recurring problems with my Mazda's headlights, and the finally both went out at the same time, and replacing the bulbs didn't fix it. I was initially really scared by the other negative reviews, but Courtenay Mazda had a two week backup for anything that might be complex, and I couldn't drive at night. When "night" in December is 4:15pm, that's a problem. Coastline was able to see me the same day, identified the problem in minutes, had one of the parts in stock and had the car back (with one working light) same day. The other part came in the following day, and they were able to install it in 15 minutes while I waited. Fair price, great service.

Written By: Tom K

January 04, 2014

I rated Coastline one star as zero star is not available. I found the salesperson misleading and very ignorant about what came or did not come with different trims of the car I was looking at. More annoying were the high pressure sales/negotiating tatics used once we decided to purchase a vehicle. They used tactics such as double teaming salespeople on us during the discussions, ludicris trade in value for our car and obscene pressure for extended warranty. One minute the new Mazda was the best car on the planet then when discussing additional warranty they tried to scare us to thinking that this was new, complicated technology and risky in terms of service life. The service department was just as bad. The sales manager and the associate behind the service counter screwed up the simplest of service items and seemed very ignorant about where and how certain items would be serviced. How does the Service Manager not know where the oil filter is located??? They were always quick to point out that I risked losing my warranty if I did ANY service myself even though the manual outlines how dyi service can be properly documented maintaining your warranty. The store at the time was trotting out some customer satisfaction survey showing 100% satisfaction. I didnt feel much urge to trust that. Interesting that i was never asked to complete a survey; it could have been my obvious annoyance with the Service department. I found out that Coastline Mazda is owned by the same people which own Steve Marshal Ford and Campbell River Honda. I'll never buy or service a vehicle at Coastline ever.

Written By: chappy726

January 04, 2014

I rated Coastline one star as zero star is not available. I found the salesperson misleading and very ignorant about what came or did not come with different trims of the car I was looking at. More annoying were the high pressure sales/negotiating tatics used once we decided to purchase a vehicle. They used tactics such as double teaming salespeople on us during the discussions, ludicris trade in value for our car and obscene pressure for extended warranty. One minute the new Mazda was the best car on the planet then when discussing additional warranty they tried to scare us to thinking that this was new, complicated technology and risky in terms of service life. The service department was just as bad. The sales manager and the associate behind the service counter screwed up the simplest of service items and seemed very ignorant about where and how certain items would be serviced. How does the Service Manager not know where the oil filter is located??? They were always quick to point out that I risked losing my warranty if I did ANY service myself even though the manual outlines how dyi service can be properly documented maintaining your warranty. The store at the time was trotting out some customer satisfaction survey showing 100% satisfaction. I didnt feel much urge to trust that. Interesting that i was never asked to complete a survey; it could have been my obvious annoyance with the Service department. I found out that Coastline Mazda is owned by the same people which own Steve Marshal Ford and Campbell River Honda. I'll never buy or service a vehicle at Coastline ever.

Written By: chappy726

December 19, 2013

Wow, worst customer service I've ever been subject to. The finance manager came into the sales associates office and insulted my wife and I in the middle of negotiating the price of a car. A bad day? Perhaps, but not how you make a sale on a car. Ironic, since the salesperson was boasting earlier about how great their customer service is...won't be buying our car from Coastline Mazda now.

Written By: D L