While the general atmosphere is admirable the process of purchasing a car was terrible. There was no pickup date; rather a we will call you whenever it is ready. I had to provide the same information several times as it was lost multiple times between the front desk, and sales agent. I never dealt with the same person. There were 2 or 3 different individuals who "handled" the purchasing process. When I showed up to pick up the car the contract I had signed was altered. Someone had removed the warranty I had requested-- they did this by using whiteout and going over my signature for it, additionally changing the purchasing price, etc. and leaving my signature on other parts. The VIN number was somehow "erased" when they replaced the windshield-- I was told I would have a new one mailed to me within a month. It has now been four months and I still have not received a replacement VIN. To top it all off... I was informed that the vehicle was in an accident after I had signed and was there to pick up the vehicle. I only took the car because I needed a vehicle for work ASAP.
Would not recommend using them
All concerns were addressed, including a couple of minor issues after we picked up the vehicle. This is the 9th vehicle that our family has purchased from Haldimand Motors, and have been satisfied each and every time. I can't imagine buying anywhere else - it's nice knowing that we are dealing with a business with integrity and high moral standards, where we don't need to worry about being taken advantage of, right from the initial purchase and through the regular servicing and repairs on the vehicles as well.
Found my 1st car here and the staff was amazing!!!
January 12, 2017
I had been looking all around at different dealerships and used dealerships and my dad had recommended I check out Haldimand Motors because he had bought a used car from there before and loved it. We looked online and saw some cars that I thought I would like to drive so we went out on a Tuesday.
When we got there, I went up to the desk I enthusiastically told them that I was here to find my first car and the wonderful staff at the front desk shared in my enthusiasm! It was great. They quickly photocopied my license and gave me the keys and I was on my way. I test drove two cars and I fell in LOVE!!
Paul L. was the salesman we had the pleasure of dealing with. He was very friendly and knowledgeable about the car and answered all of my questions. He really took the time to make sure I felt completely comfortable. Also knowing that he was a mechanic I trusted him when he said I was making a good choice. Then, we put the car on "pending" so I could get my insurance and whatnot straightened out.
I called back the next day with the go ahead and he got all the paperwork together and I heard back within the hour that everything was good to go. He told me that I would probably have to wait until the weekend to pick up my car, but the incredible crew there got it ready for the next day!
Overall I would have to say the experience from start to finish was amazing and I LOVE LOVE LOVE my first car - which is a Jeep no doubt!
Definitely would recommend going to these guys!
Haldimand Motors January 14, 2017
Hello Zoe We would like to take the time to thank you for your Business and for taking the time to respond., If you happen to have any questions feel free to contact us .
Sales at Haldimand Motors Ltd