I had to return the car for windshield wipers not working and trunk key broke
December 01, 2016
The overall experience was wonderful but not having windshield wipers that worked was dangerous and prolonged me driving my car. Both sets of trunk keys did not work also which was irritating that I had to take a day off work to bring my car in for service.
Also the gas tank was on almost empty when we picked up the car. It could have at least had 1/2 a tank for us.
They have won our business for LIFE!
November 24, 2016
My husband bought a new car in March, his experience was so great that a month later I decided to get one too, amazing selections, great hours and attentive service! We will never buy a vehicle from anywhere else! HALDIMAND MOTORS has won our business for life! Highly Recommended!!!!!
I was allowed to take my time and look at numerous vehicles without having a salesman looking over my shoulder. There was no pressure, everyone was willing to help with whatever questions we had. Great experience shopping for a car.
The vehicle seems fine but too many small errors were made in the paperwork and in the prepwork on the vehicle.
November 08, 2016
Paul is congenial and a good salesman. The 2010 Ford Edge had some minor rust issues. Driver and passenger doors had rust at the bottom and a chip about 1 inch long on the edge of the passenger door. Also bubbles on the back. Driver door rust was repaired but not the passenger door. Still some rust in the groove on the driver door. Have to bring it back for the passenger's side. Bubbles were repaired.
Supposedly, as part of the Rust Protection, he assured us that it would receive a hard high gloss polish and buffing. That was part of the pitch. The vehicle was dirty when I picked it up. No detailing had been done. The hatch area was not clean. The underside was very dirty. The rugs had not been cleaned. There was a blob of some kind of glue on the dash...it was there when I first drove it and still there until I cleaned it off myself. Not happy with the dirtiness of the vehicle. There also was to be 2 sets of keys and I received only one.
The paperwork was incorrect in terms of the $5000 deposit and monthly payments. The warranty did not indicate we wanted $5000 coverage so it all had to be redone at pickup time.
Also another error was made in the numberwork. when I updated the warranty to $2000, the total was $326 rather than $200+26....$226. I identified all of these errors and it's a good thing I was observant or I would not have received what I thought I was getting. I now have all the correct paperwork.
Small things...but to me, important.
This is the third vehicle I have purchased from you and my son bought one this past year. I wanted a better experience.
All these things will be dealt with next week. I will be bringing the vehicle back in and taking a loaner vehicle. I hope there will be no more "surprises."
I was wanting a stress-free buying experience.
But it turned out to be somewhat so.