2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P11292 Reviews
233*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 04, 2021
Purchased a Kia forte and I’m pleased with the experience. My sales rep was Justin and he was more than hospitable and most importantly applied no pressure which I appreciated the most. I felt the deal that was made was fair and the breakdown was thorough on the bill of sale , all concerns and questions were answered with patience even when I wasn’t .
Written By: Corey B
Congratulations on your new vehicle Corey! We appreciate your feedback and the 5 STAR review!
May 04, 2021
Great Service. Honest people. They quoted me an amount. Then when they actually did the service, they called me and told me the time it took us to do the job was half what we thought, so we will charge you half the price. I really appreciate the honesty and ethics. They could charge me the agreed price, but they chose to be honest with the customer and be on the costumer side. Really appreciated!!!
Written By: Moe M
Hi Moe, thank you so much for sharing your experience with us and for giving us a 5-star review.
May 02, 2021
I have to admit, I was a little skeptical about buying a car as I heard about all these horror story's at car dealerships but the moment I walked in to Bank Street Kia my perception changed! The moment I walked in Justin immediately welcomed me and made me feel comfortable! I was impressed with his knowledge and professionalism, I am very happy with my choice! Thanks again Justin and the whole Bank Street Kia staff, I will definitely be back!
Written By: Tammy W
Thank you Tammy. We appreciate your feedback and the 5 STAR review!
May 02, 2021
While the service is great I would advise anybody to refuse any extended warranty or additional add-ons for corrosion protection as it is a scam of epic proportion and it's my fault at not being informed enough prior signup. If I can help somebody to avoid this at least I feel less guilty. Buy the car and keep the savings to do your own repairs.
Written By: Vincent L
Hi Vincent, we are very sorry for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 23, 2021
Hello everyone, Don’t ever trust the finance department of this Kia branch. When you ask them the price they will negotiate with you and after some time some random charges will come when you waste almost 3 hours with them and ruin your credit. They are nice until they make deal. After that, they are very very very rude. They will add service Ontario and some other different fees and increase your biweekly payment after making deal and then will say ohhh we didn’t notice that the charge will come suddenly and don’t even apologize. I blame Justin ( the salesperson) of this branch. He knows everything wrong going on this branch but tried to fake a lot. This branch is not even worth a penny.
Written By: Daman S
Hi Daman, we are very sorry for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
April 21, 2021
A friend with a 10 yr old Kia living less than 2 Km away, refused to pay for a tow to the dealership to replace his starter motor. He had previously done all his car maintenance at the dealership. "Not our policy" Beware!!! You will not get the loyalty you expected
Written By: Gary
There are no staff members associated with this review.
April 16, 2021
It was very pleasant, a friendly salesman also very professional. It was our first time at Bank Street KIA and very pleased with all the suggestions and guidance. Excellent, I recommend them!
Written By: Claude B
Thank you Claude. We appreciate your feedback and the 5 STAR review!
April 15, 2021
I appreciate the level of service from Bank Street Kia. Although, I didn't purchase a vehicle from them, I truly appreciated how the sales person (Justin) helped me find what I was looking for without pressuring me on the spot. He helped me find a van, knew all about it and let me decide which way to go.
Written By: Kwok a
Thank you for sharing your experience. We appreciate the 5 Star review.
April 14, 2021
It was a pleasant experience buying my new SUV at Bank Street KIA. They gave a good price for my trade-in compared to others in Town. Mike and Sunny (Finance Manager) were friendly and very helpful in finding the right SUV (2021 KIA Seltos, worth the money) and went to a greater extent to find the the vehicle with the color I was looking for, quickly. I would recommend this team and Bank Street KIA to anyone for a hassle free shopping.
Written By: Kumar
Your recommendation means a lot to us, Kumar! Thank you for choosing Bank Street Kia. We wish you safe travels in your new vehicle and look forward to seeing you again soon!
April 12, 2021
I called parts department to get a price on a new coolant reservoir and the man I spoke to was incredibly rude and condescending.
Written By: Tara
Hi Tara, we are very sorry for the inconvenience. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.