Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1292 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 06, 2021
I have been with KIA for my vehicles and the service has been extremely wonderful. Everyone has been so kind and helpful, everything was explained so well to us . I know that my questions were frustrating but the patients that Tommy had was remarkable and helped me to understand. I am so very happy to shop there , that I will always get my vehicles there . I thank everyone there for their kind service.
Written By: judy l
Hi Judy, thank you so much for sharing your experience with us and for giving us a 5-star review. I will share this with the team. We hope to see you again soon.
February 05, 2021
Mike was amazing, definitely will buy again from him. I recommend him 100%, go in and ask for Mike he will take care of you. Very knowledgeable and trustworthy. Thanks for all your help Mike!
Written By: Aymen A
It’s so lovely to hear that our team made your experience such a positive one. We look forward to serving you for many years to come!
February 02, 2021
Wonderful experience. I am a buyer from Quebec and they made it very easy by pre-plating the vehicle with the SAAQ. Got an aggressive price right at the beginning and they gave me a fare trade in prices. I won’t hesitate to recommend this dealership to my friends and family. Younes Omari and Sunny Chadha were both fantastic help.
Written By: Simon M
We would like to thank you for your recommendations and this 5-Star review. We will be sharing your feedback with our team. Enjoy your new vehicle, and please revisit us soon!
January 30, 2021
Mike was so incredibly helpful and really made my first car experience amazing. So glad I went to him, I’ve never had such great customer service before and I would highly recommend
Written By: alyssa d
Congratulations on your new vehicle, Alyssa! Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to seeing you again soon.
January 26, 2021
Written By: Raidel H
Thank you, Raidel. We appreciate the 5 STAR review!
January 24, 2021
Very positive experience. Competent, helpful, motivated personal. Will go back there next time.
Written By: Galin D
Hi Galin, thank you so much for sharing your experience with us and for giving us a 5-star review.
January 21, 2021
Disappointed with the service from this dealership and Kia Canada. Upon arriving at the dealership to complete the service recall (software update) for my Kia, I was informed of a previous recall (Steering wheel pinion plug) that needed to be completed. Once the work was completed I was informed that I would need to cover the cost to the wheel alignment for the service recall that kia required. The dealership did provide me with a discount on the alignment but I still needed to pay over $100 for this recall cost. I don't believe this is a cost that customers should be paying as this is strictly due to a Kia service recall. When discussing this issue with the dealership, the service manager (who in my opinion, did not seem to concerned) told me to contact Kia Canada. When contacting Kia Canada, they informed me that they do not cover these costs, which leaves us, the consumers, to cover the costs for their recall. I have purchased 2 kia's at this dealership and this is the first time I have complained about a costs and or customer service. Kia's have been a reliable automobiles for our family for the past 10 years. Not sure if I will be purchasing my 3rd kia at this dealership.
Written By: Yves P
Hi Yves, we are very sorry for the inconvenience. If you would kindly contact our customer service department customerservice@dilawricanada.com so we can formally assist you in making this right.
January 18, 2021
Justin was very helpful and knowledgeable to help us find the right car with great price for our son. We definitely recommend bank street KIA. Thank you Justin 🙂
Written By: A K
Thank you so much A K for the kind words. We appreciate your feedback and the 5 STAR review! We hope to see you again soon.
January 17, 2021
Written By: Ana B
Thank you, Ana. We appreciate the review and looking forward to serve you better soon.
January 15, 2021
Written By: leila k
Thank you, Leila. We appreciate the 5 STAR review!
