Henley Honda
308 Lake Street , St. Catharines, ON, L2N 4H5
Member since April 05, 2019
308 Lake Street St. Catharines ON L2N 4H5Overall Score
Henley Honda160 Reviews
26Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 10, 2021
Stellar team and stellar customer service - the most genuine people in the business. Truly the only place to buy a car in Niagara...make that the country!
Written By: Mike H
November 10, 2021
Written By: d S
Hi There, We are sorry about the courtesy shuttle being delayed. Unfortunately, as we can not take a full van of passengers due to covid-19 protocols, and are only able to take 1-2 people at a time, we do have situations where the shuttle might be delayed if passengers are not comfortable riding with another person and also general delays if we are picking up someone from out of town. Right now being the busiest time of year for us being tire season, we are experiencing volume higher than normal to try and accommodate everyone. Our apologies for delaying your day. Thanks, Shamil B Service Operations Manager Henley Honda
November 04, 2021
Ridiculous. Made me wait for 1 hr without service . Somebody else came in and got assistance straight away . They could have told me before hand it will take time . Never going back
Written By: Vandan T
November 04, 2021
My experience is so bad with this dealership The manager was so rude, he don’t no how to deal with customers . He is also rude with there employees in front of us. Worst experience ever
Written By: Pritpal s
Hi Pritpal, We took the time to appraise your vehicle and offer you fair market pricing based on the condition that you described your vehicle was in. When we saw the vehicle in person, there were damages not disclosed to us over the phone. This resulted in our team needing to lower the value of your vehicle when taken into consideration. On top of that, you wanted to discount on a new car of $5,000 and did not want to pay mandatory freight and prep costs. We do not conduct business in the way you are describing, but when you are demanding a discount on vehicles and do not want to acknowledge the damages on your vehicle, we had no choice but to decline your business. Please feel free to reach out to me with any questions. Dan Chamberlain General Sales Manager
November 04, 2021
WE HAD BOUGHT SO MANY CARS, BUT GOING HERE WAS MY WORST EXPERIENCE, I RECOMMEND DO NOT DEAL WITH THEIR MANAGER, HE WAS SO SO SO SO RUDE.
Written By: Darshpreet B
Hi Darshpreet, We took the time to appraise your vehicle and offer you fair market pricing based on the condition that you described your vehicle was in. When we saw the vehicle in person, there were damages not disclosed to us over the phone. This resulted in our team needing to lower the value of your vehicle when taken into consideration. On top of that, you wanted to discount on a new car of $5,000 and did not want to pay mandatory freight and prep costs. We do not conduct business in the way you are describing, but when you are demanding a discount on vehicles and do not want to acknowledge the damages on your vehicle, we had no choice but to decline your business. Please feel free to reach out to me with any questions. Dan Chamberlain General Sales Manager
November 04, 2021
They Call people over the phone and then deny everything they spoke about. their manager Is very rude
Written By: Jaganjot s
Hi Jaganjot, We took the time to appraise your vehicle and offer you fair market pricing based on the condition that you described your vehicle was in. When we saw the vehicle in person, there were damages not disclosed to us over the phone. This resulted in our team needing to lower the value of your vehicle when taken into consideration. On top of that, you wanted to discount on a new car of $5,000 and did not want to pay mandatory freight and prep costs. We do not conduct business in the way you are describing, but when you are demanding a discount on vehicles and do not want to acknowledge the damages on your vehicle, we had no choice but to decline your business. Please feel free to reach out to me with any questions. Dan Chamberlain General Sales Manager
November 04, 2021
Zero customer service, they said customers to leave, they show ni respect. staff is good but manager was super rude.
Written By: Prince B
Hi Prince, We took the time to appraise your vehicle and offer you fair market pricing based on the condition that you described your vehicle was in. When we saw the vehicle in person, there were damages not disclosed to us over the phone. This resulted in our team needing to lower the value of your vehicle when taken into consideration. On top of that, you wanted to discount on a new car of $5,000 and did not want to pay mandatory freight and prep costs. We do not conduct business in the way you are describing, but when you are demanding a discount on vehicles and do not want to acknowledge the damages on your vehicle, we had no choice but to decline your business. Please feel free to reach out to me with any questions. Dan Chamberlain General Sales Manager
November 04, 2021
Daniel (Manager) was so rude, he really don’t know how to deal with customers. Really bad experience
Written By: manvir s
Hi Manvir, We took the time to appraise your vehicle and offer you fair market pricing based on the condition that you described your vehicle was in. When we saw the vehicle in person, there were damages not disclosed to us over the phone. This resulted in our team needing to lower the value of your vehicle when taken into consideration. On top of that, you wanted to discount on a new car of $5,000 and did not want to pay mandatory freight and prep costs. We do not conduct business in the way you are describing, but when you are demanding a discount on vehicles and do not want to acknowledge the damages on your vehicle, we had no choice but to decline your business. Please feel free to reach out to me with any questions. Dan Chamberlain General Sales Manager
October 28, 2021
Hands down best experience I’ve had purchasing a car! Joe Ferguson was incredibly knowledgeable about everything the new car had to offer. It felt like a friend helping another friend, not a typical sales person. He understood my hesitancy with getting rid of my car and helped me fall in love with all that a new 2022 had to offer. The whole purchasing experience was so quick and painless I would do it over and over again. I can’t wait to show off my new car and send more people Joe’s way!
Written By: Shaunna J
October 07, 2021
My wife and I bought a new CRV last month from Joe Ferguson. Joe was great to deal with, we spoke over the phone before coming in, right off the bat he gave us the best price he could. No sitting down for an hour going back and forth about the the price or anything. We even looked around to see if anyone could match his price and no other Honda dealer could come close. It was amazing not having to play hardball for every small detail about the price. I would highly recommend giving Joe a call if your in the market for a new Honda.
Written By: Ben W
