Bank Street Kia
2559 Bank St , Ottawa, ON, K1T 1P1
Member since May 21, 2015
2559 Bank St Ottawa ON K1T 1P1Overall Score
Bank Street Kia1412 Reviews
233Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
November 01, 2024
Had a great experience with our salesman Connor walked us through step by step with our car purchase,I highly recommend Connor if you are thinking of purchasing a new car.
Written By: Glenn C
Thank you so much for sharing your experience with us. We hope to see you again soon.
October 31, 2024
After my car died on me suddenly, the sales team at Kia helped get me into a new car that worked with my budget, Hussein, Mike & sunny were a huge help! Big shout out to Hussein for moving mountains to get me a deal that worked around my situation!! Thanks again guys!!
Written By: isabelle l
Thank you, Isabelle. We appreciate your feedback and the 5 STAR review!
October 24, 2024
I leased my new Sportage through Bank St Kia and had a great experience. Hussein was very helpful and friendly throughout the process. Recommended!
Written By: photograph17
Thank you for sharing your experience. We appreciate the 5 Star review.
October 23, 2024
Sunny & Kingsley has excelled beyond belief. From the moment I stepped in until the last signature, those 2 have provided every bit of information and support I needed. Excellent customer service. Keep it up!!!
Written By: JEAN C
Thank you so much for your 5-star review! We will share this with the team to let them know to keep up the amazing work.
October 18, 2024
Michael Kingsley was amazing! The process in getting my new KIA Soul was seamless and Michael was attentive to my requests and provided me with the best possible service. A shout out to Ralph Haddad helping be get the best prices and getting me in my new 2025 Soul. Highly recommend this team at KIA Bank St!
Written By: Allison P
We are always grateful for the positive reviews and it’s worth sharing. We aim to continually provide excellent service and make your vehicle buying experience an awesome one.
October 15, 2024
The sales experience was really good. The service experience was absolutely horrible that I did once a year ago where they took 9 hours to change tires when they told me no more than 2, called three times for updates and it still took an outrageous amount of time. Now they call EVERY 2 weeks asking me to do service there. And in the past 11 DAYS they’ve CALLED THREE TIMES. If I don’t pick up for the literal 40 past times you’ve called, maybe stop calling? I’ve had psycho ex girlfriends call less times than this car dealer.
Written By: Sean
Hi Sean, we sincerely apologize for any inconvenience you may have experienced with us that leads to this rating. We would like to rectify any problems you had. Please connect with our customer service department customerservice@dilawricanada.com so that we can formally assist you.
October 07, 2024
Michael Kingsley made it too easy to buy a new car!
Written By: Emma H
Thank you so much for this review. We really appreciate you being our customer. We’re here for you anytime.
September 25, 2024
I just want to preface this by saying I would have easily given 5 stars if it wasn’t for the awful business manager. My salesman was Younes- he was very kind, friendly and knowledgeable. I brought my daughter and he made her feel included. He got me a great price on a 2015 Jeep compass and I’m nothing but happy with the service I had received from him. As well as all the other salesmen on the floor- they were all so friendly and kind. When it came time to pay for the vehicle I was put in the room with the financial manager (middle office)- and he was incredibly rude. He tried to push an extended warranty onto me - which I politely told him I didn’t need. He then said “you know cars have a lot of parts right?” Talking to me like I was stupid. I said I’m aware and I don’t need the warranty. He followed by saying “Have you ever owned a car before”. I know I was receiving this treatment because I was a young female shopping - and he figured he could take advantage of me and talk me into the warranty. When I again said no, he was very cold. No hand shake, no congratulations on the new car. Nothing. The situation left me very uncomfortable and ruined the new car shopping experience. I made sure to let Younes know when I picked up the car and he made me feel heard and acknowledged that it wasn’t acceptable behaviour. I was told it would be escalated as well. Looking at other reviews, this seems to be a consistent issue. May be time to look into a management change.
Written By: Mikhaila J
We are grateful that you took the time out to leave us a review. Your feedback helps us to improve service for everyone.
September 25, 2024
Great service, punctual communication, super happy with everything. Younes was great! 😌
Written By: Britney Z
We are happy to see that you have a 5-star experience with us. Thanks for sharing.
September 24, 2024
Great experience and highly recommend. Sunny and his team fully took care of my needs and got me into my Kia in record time and very little paperwork. Thank you Kia!!!
Written By: Annie R
Thank you for sharing your experience. We appreciate the 5 Star review.
