Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 26, 2019
Written By: Trevor S
Hi Trevor. Thanks for taking the time to leave us your 4 stars! If ever you are so inclined, we would love to hear what could have made it a 5 star or what we could do in the future to make it a 5 star for you. Have a great weekend!
July 26, 2019
Written By: Trevor S
Hi Trevor. Thanks for taking the time to leave us your 4 stars! If ever you are so inclined, we would love to hear what could have made it a 5 star or what we could do in the future to make it a 5 star for you. Have a great weekend!
July 20, 2019
Written By: Vladimir S
Hi Vladimir. Thank you for leaving us 5 stars! We really appreciate it. Have a great day!
July 20, 2019
Written By: Vladimir S
Hi Vladimir. Thank you for leaving us 5 stars! We really appreciate it. Have a great day!
July 18, 2019
Written By: Matyas T
Hello Matyas. Wow! Thank you so much for giving us 5 stars! We truly appreciate it. Have a wonderful day!
July 18, 2019
Written By: Matyas T
Hello Matyas. Wow! Thank you so much for giving us 5 stars! We truly appreciate it. Have a wonderful day!
July 18, 2019
Written By: AFSHIN S
Hi Afshin. Thanks for the 5 stars! We really appreciate it. Have a fantastic day!
July 10, 2019
I can say without a doubt, any negative reviews of this dealership are completely warranted. The only thing more frustrating than dealing with incompetent, unintelligent people at a business is when they are rude and confrontational from the start. I would definitely stay away. Especially from the parts department. Thank you for responding to my review. As this is the only response I have received I will assume this is the preferred method of communication. From your story, it seems like Murray Hyundai went above and beyond to help me. There are a few inaccuracies though. I did call and book an appointment with the service department and was given an appointment time for later in the day. If they did pull a junior technician off another job to save the day for me, I appreciate that but was not told at the time. Before I purchased the key I was told that the key may not work because there is a chance someone had changed ignition cylinder in the car and the new key would be cut by code to match the original. I wasn't told that there is a chance the new key may be defective electronically and that's a chance I would have to take. I did wait three hours for the service department to attempt to program the key to the car. I received a phone call part way through to tell me they were having trouble, but they were still going to work on the problem. Since I was told they were open until 6 pm I waited until 5:45 pm to call to check on my car after not hearing from anyone. When I finally got to talk to my service advisor I was told the technicians went home at 5. I picked up the car and took it to Brandon the next day for two reasons. First was because my family and I were in Winnipeg for only a few days and were planning to drive back that afternoon. Second was because if the service department couldn't program a key to a vehicle or diagnose the issue in three hours I didn't want to them to run up a bill the next day doing the same thing. Since no repairs were actually done, they did not charge me for having my vehicle there for the afternoon. That part was very much appreciated. Now, when I did get the car to Fowler Hyundai, they diagnosed the problem as being a defective key in a short amount of time. That's when I called the parts department at Murray Hyundai. The parts advisor I talked to wasn't sure what I wanted him to do. I was willing to work with him to find a solution, so I explained that if someone purchases a part but finds it defective and calls back a short time later, they want a refund. He did then say it would be possible for me to get a refund on the key but not the key cutting charge if I brought it back to Winnipeg within the next month or so, although he still seemed a little confused. After a short conversation he explained to me that he is just a "parts guy" and not the manager and he would have his manager call me the next day. I didn't receive a call the next day, so I called Tracy the next day. When Tracy answered and I gave him my name and started explaining the situation he had an attitude more like a toddler that doesn't want to go to bed then a professional part manager. So, again I appreciate the service department not charging me for work they didn't do. I don't appreciate the lack of professionalism from the part department. I did receive the refund cheque a couple days ago, thank you. It wasn't a full refund, but I do appreciate getting at least some of my money back. I realize we have different views on what I should be refunded and your parts department did what it thought was fair. I paid for the key and for the cutting of the key, but was only refunded for the cost of the key. A good analogy for that would be if I was at a restaurant and paid up front for a steak that was found to be bad, then having the restaurant refund me just for the meat and not the cost to cook it. I was more concerned with the way I was treated that the other $50. It's probably cost more to try to spin the review that what the refund would be and now it's turning into a pissing contest, so I'm done. Thanks again.
Written By: David C
Update 07/09/20 - Hello David. I wanted to reach back out to you now that you received your refund. I want you to know that I appreciate you giving us an opportunity to make things right. Have things been resolved to your satisfaction? Would you be willing to share an update now that we’ve resolved things? -------------------------------------- Good morning David. Further to my initial response to you about this, I apologize for the delay in getting back to you. I wanted to ensure I interviewed all staff involved with the situation. I completely understand your frustration and I would probably feel the same way if I were you. I spoke with our various staff members and it was described to me that you had purchased a vehicle from an auction here in Winnipeg (unrelated to Murray Hyundai) which you told our staff when you brought the vehicle here to us. You had requested to have keys cut and coded for you. Our staff had advised you prior to moving forward with the coding and cutting of the keys that there was a chance that the keys might not work after coding and therefore we would be unable to guarantee that they would work because of the age of your car. You had agreed to this and authorized us to proceed. Unfortunately, this turned out to be the case and because we had pulled a Junior Technician from a job to accommodate you when you came to us without an appointment, we offered to make arrangements to have one of our Senior Technicians investigate what might be causing the issue in hopes of correcting it the very next day, but you preferred to take the car back to Brandon. We are pleased to hear that Fowler Hyundai was able to create keys for you and we are also pleased to hear that the original key and FOB to your car was found under one of the seats. During your phone conversation with our Parts Manager, Tracy, he had offered to refund the cost of the keys, but unfortunately, as was discussed with you on the phone, we are unable to refund the cost of cutting the keys. We also did not charge you for any of the 3 hours of troubleshooting invested by our Junior Technician in an attempt to diagnose what may have been the cause of the key not working. We are still more than willing to refund you the cost of your keys. The next time you are in Winnipeg, if you could please bring a copy of the receipt from Fowler Hyundai, we will refund the cost of your keys. Please contact Tracy, our Parts Manager at 204-269-5555 and he will be more than happy to discuss in more detail. Sincerely, Wade Clisby, Marketing Manager, Murray Hyundai Winnipeg.
July 10, 2019
I can say without a doubt, any negative reviews of this dealership are completely warranted. The only thing more frustrating than dealing with incompetent, unintelligent people at a business is when they are rude and confrontational from the start. I would definitely stay away. Especially from the parts department. Thank you for responding to my review. As this is the only response I have received I will assume this is the preferred method of communication. From your story, it seems like Murray Hyundai went above and beyond to help me. There are a few inaccuracies though. I did call and book an appointment with the service department and was given an appointment time for later in the day. If they did pull a junior technician off another job to save the day for me, I appreciate that but was not told at the time. Before I purchased the key I was told that the key may not work because there is a chance someone had changed ignition cylinder in the car and the new key would be cut by code to match the original. I wasn't told that there is a chance the new key may be defective electronically and that's a chance I would have to take. I did wait three hours for the service department to attempt to program the key to the car. I received a phone call part way through to tell me they were having trouble, but they were still going to work on the problem. Since I was told they were open until 6 pm I waited until 5:45 pm to call to check on my car after not hearing from anyone. When I finally got to talk to my service advisor I was told the technicians went home at 5. I picked up the car and took it to Brandon the next day for two reasons. First was because my family and I were in Winnipeg for only a few days and were planning to drive back that afternoon. Second was because if the service department couldn't program a key to a vehicle or diagnose the issue in three hours I didn't want to them to run up a bill the next day doing the same thing. Since no repairs were actually done, they did not charge me for having my vehicle there for the afternoon. That part was very much appreciated. Now, when I did get the car to Fowler Hyundai, they diagnosed the problem as being a defective key in a short amount of time. That's when I called the parts department at Murray Hyundai. The parts advisor I talked to wasn't sure what I wanted him to do. I was willing to work with him to find a solution, so I explained that if someone purchases a part but finds it defective and calls back a short time later, they want a refund. He did then say it would be possible for me to get a refund on the key but not the key cutting charge if I brought it back to Winnipeg within the next month or so, although he still seemed a little confused. After a short conversation he explained to me that he is just a "parts guy" and not the manager and he would have his manager call me the next day. I didn't receive a call the next day, so I called Tracy the next day. When Tracy answered and I gave him my name and started explaining the situation he had an attitude more like a toddler that doesn't want to go to bed then a professional part manager. So, again I appreciate the service department not charging me for work they didn't do. I don't appreciate the lack of professionalism from the part department. I did receive the refund cheque a couple days ago, thank you. It wasn't a full refund, but I do appreciate getting at least some of my money back. I realize we have different views on what I should be refunded and your parts department did what it thought was fair. I paid for the key and for the cutting of the key, but was only refunded for the cost of the key. A good analogy for that would be if I was at a restaurant and paid up front for a steak that was found to be bad, then having the restaurant refund me just for the meat and not the cost to cook it. I was more concerned with the way I was treated that the other $50. It's probably cost more to try to spin the review that what the refund would be and now it's turning into a pissing contest, so I'm done. Thanks again.
Written By: David C
Update 07/09/20 - Hello David. I wanted to reach back out to you now that you received your refund. I want you to know that I appreciate you giving us an opportunity to make things right. Have things been resolved to your satisfaction? Would you be willing to share an update now that we’ve resolved things? -------------------------------------- Good morning David. Further to my initial response to you about this, I apologize for the delay in getting back to you. I wanted to ensure I interviewed all staff involved with the situation. I completely understand your frustration and I would probably feel the same way if I were you. I spoke with our various staff members and it was described to me that you had purchased a vehicle from an auction here in Winnipeg (unrelated to Murray Hyundai) which you told our staff when you brought the vehicle here to us. You had requested to have keys cut and coded for you. Our staff had advised you prior to moving forward with the coding and cutting of the keys that there was a chance that the keys might not work after coding and therefore we would be unable to guarantee that they would work because of the age of your car. You had agreed to this and authorized us to proceed. Unfortunately, this turned out to be the case and because we had pulled a Junior Technician from a job to accommodate you when you came to us without an appointment, we offered to make arrangements to have one of our Senior Technicians investigate what might be causing the issue in hopes of correcting it the very next day, but you preferred to take the car back to Brandon. We are pleased to hear that Fowler Hyundai was able to create keys for you and we are also pleased to hear that the original key and FOB to your car was found under one of the seats. During your phone conversation with our Parts Manager, Tracy, he had offered to refund the cost of the keys, but unfortunately, as was discussed with you on the phone, we are unable to refund the cost of cutting the keys. We also did not charge you for any of the 3 hours of troubleshooting invested by our Junior Technician in an attempt to diagnose what may have been the cause of the key not working. We are still more than willing to refund you the cost of your keys. The next time you are in Winnipeg, if you could please bring a copy of the receipt from Fowler Hyundai, we will refund the cost of your keys. Please contact Tracy, our Parts Manager at 204-269-5555 and he will be more than happy to discuss in more detail. Sincerely, Wade Clisby, Marketing Manager, Murray Hyundai Winnipeg.
July 08, 2019
Service staff were prompt and efficient. Murray replaced two stabilizer bar links that were rattling. Sounds like a new car again. Thanks!
Written By: Stephen L
Hello Stephen. Thank you for taking the time to leave us your review and for the 5 stars! It pleases us to hear of your experience with us and we're happy that it sounds like a new car again! Drive safe!
