Laurentian Chrysler
440 Falconbridge Rd, , Greater Sudbury, ON, P3A 4S4
Member since January 07, 2016
440 Falconbridge Rd, Greater Sudbury ON P3A 4S4Overall Score
Laurentian Chrysler1761 Reviews
740Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
curtious
December 27, 2017
The experience was very good. Bret and Curtis where very help full. Even let me have the car to dry over night which i thought was great. When i pick up the car Brett went over everything i should know about the car. I appriciate the service i received
Written By: MIREILLE
Mireille, thank you for the awesome review! We're happy you loved the service!
Related Staff:
December 26, 2017
Written By: The S
R.C. We would like to hear your feedback. Please contact the General Manager Jason Carrier at your earliest convenience (844)-866-1076
Jeep Patriot rear windshield washer fluid was coming inside the rear dome light rather ant outside on the windshield
December 21, 2017
The Jeep was repaired by replacing the 3rd brake light assembly. The repairs were done in the time period that Laurentian committed too, with no hassle at pick up.
Written By: BERNIE
Bernie, thank you for the review! We're happy you're so satisfied.
Related Staff:
Repair
December 20, 2017
The service dept and the repair were done very quick. No complaints with that. Only complaint is why it wasn't fixed the first time right. Had to bring the vehical back after approx 2 weeks because the same repair failed.
Written By: KEVEN
Keven, thank you for your feedback. A manager will be in touch with you shortly about this situation.
Related Staff:
Customer Service
December 18, 2017
I have had nothing but issues since the day I bought my vehicle. Being told the person who sold me the vehicle she would give me 2 years of free oil changes and purchase my mats for me, to that not being done, and being ignored by sales rep. Having to wait long periods of time for recalled parts, after receiving a letter and phone call to come in and get the recalls fixed, when I call to get the response "oh they are delayed", then why make that phone call? Would be easier to wait for parts to be in stock and then call customer. To bringing my vehicle in and letting the service department know 3 times about issues I have been having, being told they will be fixed and all 3 times nothing was done. Spoke to someone who called about my experiences and was told she would forward to a manager who would call me within a day and 2- 3 weeks later no phone call at all. Poor customer service from the beginning. Then getting a phone call asking if I wanted to trade my vehicle in, I said yes I was interested but really didn't want to go through the hassles that I have been for the last 2 years, to be told that someone would contact me and again no contact what so ever. On a positive note, when I did go into the service department, staff was always friendly!
Written By: JEANNINE F
We apologize for the miscommunication, our Service Manager Ray Duguay will be reaching out to discuss this situation with you shortly.
Related Staff:
remote do not start the truck
December 18, 2017
brought my 2500 in because remote does not work so it took 1 and a half week to get it fix but the problem was with the rental they got me. had to pay an extra 300dollars for insurance that's not supply and try to get info of whats going on they don't bother calling you back left instruction on who to callwhen truck that never went no where not good service wouldn't you say
Written By: FRANCIS
Francis, we apologize for the situation. Our Service Manager Ray Duguay will be in touch with you shortly.
Related Staff:
December 17, 2017
Service department is a complete scam!! My wife brought her jeep in for warrenty work and they said it needed 1000 dollars worth of work....it was at a mechanics only days before to have the winter tires on it and i asked to have them look it over!!! Total scam !!!! Preying on people that dont know better i have bought 2 vehicles from you and will never again!!!!!
Written By: Jason M
purchasing a new vehicle
December 14, 2017
As always, AWESOME, not pushy to sell, clear and detailed information, fast service. Thank you, my second vehicle bought on your lot, enjoyed my dodge caravan 2000 bought in 2003 on your lot, now at the end of 2017 she was due to retire!
Written By: LISETTE
Thank you for your glowing review Lisette! We are so happy you returned to us when you needed your next vehicle, enjoy your new vehicle!
Related Staff:
8000km First Appointment
December 14, 2017
Oil change, inspection first 8000 Kim’s on vehicle. Only complaint, parking and also I was suppose to get a call when vehicle was ready to pick, never received a call. When I arrived vehicle was ready. Thank you
Written By: JOANNE D
Joanne, thank you for your feedback! Our parking is limited at this moment, we are trying our best to accommodate.
Related Staff:
Awesome.experience, completely satisfied.
December 14, 2017
.Sales experience was completed with timely, exact details. Pricing was very good. Each member of the sales team took the time to go over every detail from pricing to financial to warranty as well as a demonstration in the truck. We will definitely recommend Laurentian Chrysler. Thank you.
Written By: LARRY E
Thank you for your great review Larry! We try to make our process as smooth as possible for you!
Related Staff:
