Murray Hyundai
1700 Waverley St , Winnipeg, MB, R3T5V7
Member since March 15, 2016
1700 Waverley St Winnipeg MB R3T5V7Overall Score
Murray Hyundai1558 Reviews
596Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
March 06, 2019
So far the best dealership I have purchased from. Very kind and helpful staff with a clean and inviting environment. They have an adorable chocolate lab puppy walking around which is a bonus! -2018 Hyundia Accent
Written By: Alycia L
Hi Alycia! Wow! Thank you for the kind words and for the 5 star review. We very much appreciate it. Congratulations on your new car! We (including Juno - the chocolate lab you saw) look forward to seeing you on your next visit.
March 06, 2019
So far the best dealership I have purchased from. Very kind and helpful staff with a clean and inviting environment. They have an adorable chocolate lab puppy walking around which is a bonus! -2018 Hyundia Accent
Written By: Alycia L
Hi Alycia! Wow! Thank you for the kind words and for the 5 star review. We very much appreciate it. Congratulations on your new car! We (including Juno - the chocolate lab you saw) look forward to seeing you on your next visit.
February 15, 2019
Written By: Gital G
Hello Gital. We appreciate you taking the time to leave us your review. It's greatly appreciated! We look forward to seeing you on your next visit.
February 15, 2019
Written By: Gital G
Hello Gital. We appreciate you taking the time to leave us your review. It's greatly appreciated! We look forward to seeing you on your next visit.
February 08, 2019
Written By: Baljeet S
Hello Baljeet. Thank you for taking the time to leave us your review. Would you mind sharing with us how we might improve your experience? Your feedback is greatly valued.
February 08, 2019
Written By: Baljeet S
Hello Baljeet. Thank you for taking the time to leave us your review. Would you mind sharing with us how we might improve your experience? Your feedback is greatly valued.
February 07, 2019
Very poor customer service. After having an initial quote to get a muffler replaced, I find out upon returning they under quoted me nearly one thousand dollars and would not be honouring their quote. Despite this, I put my trust in the service manager Damien who apologized and ensured me this was a very rare mistake. Damien then suggested for a better price they order a more complete exhaust system for me which he carefully explained would replace the muffler and all the exhaust to the front axle of the car (Damian even drew out exactly what I was ordering). Fast forward to me picking up the car and after I inspect the work done, I realize all that was replaced was the rear muffler. Upon questioning this, Damien informed me they messed up again! Turns out what Damien actually sold me was only the rear muffler, and not the complete exhaust system as he informed me. Damien was unwilling to correct this mistake besides requesting I leave the car there for another full day to have it removed and be left right back where I started with a broken muffler. There was no apology, even despite Damien owning up to selling me a complete exhaust system and only installing a rear muffler! Nowhere else can someone get away with selling you a product, but only installing half of it except at Murray Hyundai!
Written By: Rhys H
Hello Mr. Hatherly. We appreciate you taking the time to leave us your review and going into as much detail as you did. We take all feedback very seriously. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg and I understand how frustrated you must feel. I would no doubt feel the same way if I were you. I took the liberty of doing some investigating to get as much detail as possible from the staff involved during your visit with us. Given the information available, the decision was made to order you a mid-back system. Unfortunately, it turns out that your vehicle was only able to accommodate a rear-axle back system. Damien, our Service Manager did express his apologies and accepted responsibility to you. We also negotiated the cost of the system from $1200 to $600 for you and no labor cost. Unfortunately we were unable to discount the cost for you any more that we did. We also offered to remove the system at our cost and refund your money, and were willing to get you in as a priority the next day to do so. We feel terrible that this happened, and we try our very best not to have situations like this arise, but I'm sure that you can agree that sometimes, even with the best of intentions, these things can happen. You are a valued customer and given the options we've presented to you, we would very much like to work with you to resolve this matter.
February 07, 2019
Very poor customer service. After having an initial quote to get a muffler replaced, I find out upon returning they under quoted me nearly one thousand dollars and would not be honouring their quote. Despite this, I put my trust in the service manager Damien who apologized and ensured me this was a very rare mistake. Damien then suggested for a better price they order a more complete exhaust system for me which he carefully explained would replace the muffler and all the exhaust to the front axle of the car (Damian even drew out exactly what I was ordering). Fast forward to me picking up the car and after I inspect the work done, I realize all that was replaced was the rear muffler. Upon questioning this, Damien informed me they messed up again! Turns out what Damien actually sold me was only the rear muffler, and not the complete exhaust system as he informed me. Damien was unwilling to correct this mistake besides requesting I leave the car there for another full day to have it removed and be left right back where I started with a broken muffler. There was no apology, even despite Damien owning up to selling me a complete exhaust system and only installing a rear muffler! Nowhere else can someone get away with selling you a product, but only installing half of it except at Murray Hyundai!
Written By: Rhys H
Hello Mr. Hatherly. We appreciate you taking the time to leave us your review and going into as much detail as you did. We take all feedback very seriously. My name is Wade and I'm the Marketing Manager here at Murray Hyundai Winnipeg and I understand how frustrated you must feel. I would no doubt feel the same way if I were you. I took the liberty of doing some investigating to get as much detail as possible from the staff involved during your visit with us. Given the information available, the decision was made to order you a mid-back system. Unfortunately, it turns out that your vehicle was only able to accommodate a rear-axle back system. Damien, our Service Manager did express his apologies and accepted responsibility to you. We also negotiated the cost of the system from $1200 to $600 for you and no labor cost. Unfortunately we were unable to discount the cost for you any more that we did. We also offered to remove the system at our cost and refund your money, and were willing to get you in as a priority the next day to do so. We feel terrible that this happened, and we try our very best not to have situations like this arise, but I'm sure that you can agree that sometimes, even with the best of intentions, these things can happen. You are a valued customer and given the options we've presented to you, we would very much like to work with you to resolve this matter.
January 31, 2019
Amazing experience of customer and service delivery at its finest. I am amazed that these guys and girls were able to deal with me, a very competent and a difficult customer. I still think they had the upper hand this time but they were thoroughly professional and bountifully customer focused. And I think, in a weird way, they enjoyed the challenge I presented. I will definitely go there again. I felt like I was the only customer they had. This was quite an experience for me, and one I will always remember. I asked for everything under the sun including the kitchen sink, the ocean, reduced interest rates, Jennifer Lopez, free mugs, delayed payments, reduced warranty payments, bumper protectors and these guys just indulged me. Well done and thank you. Graham, Neeshant (sorry if I spelt it wrong), Harvey, Scott and the parts guy who hooked me up with the back bumper thingy!!!!....thank you. Buzz code, for me it is still the most ULTIMATE experience.
Written By: EBENEZER D
Hello Ebenezer! Wow! We are blown away by your review. Thank you so much!! We really appreciate how much time you took and the amount of detail you put into your review. We are thrilled to have you as a customer and we look forward to seeing you on your next visit! Enjoy your new car and say hi to JLo for us. :)
January 31, 2019
Amazing experience of customer and service delivery at its finest. I am amazed that these guys and girls were able to deal with me, a very competent and a difficult customer. I still think they had the upper hand this time but they were thoroughly professional and bountifully customer focused. And I think, in a weird way, they enjoyed the challenge I presented. I will definitely go there again. I felt like I was the only customer they had. This was quite an experience for me, and one I will always remember. I asked for everything under the sun including the kitchen sink, the ocean, reduced interest rates, Jennifer Lopez, free mugs, delayed payments, reduced warranty payments, bumper protectors and these guys just indulged me. Well done and thank you. Graham, Neeshant (sorry if I spelt it wrong), Harvey, Scott and the parts guy who hooked me up with the back bumper thingy!!!!....thank you. Buzz code, for me it is still the most ULTIMATE experience.
Written By: EBENEZER D
Hello Ebenezer! Wow! We are blown away by your review. Thank you so much!! We really appreciate how much time you took and the amount of detail you put into your review. We are thrilled to have you as a customer and we look forward to seeing you on your next visit! Enjoy your new car and say hi to JLo for us. :)
