Tony Graham Lexus
299 W Hunt Club Rd , Ottawa, ON, K2E 1A6
Member since December 20, 2013
299 W Hunt Club Rd Ottawa ON K2E 1A6Overall Score
Tony Graham Lexus684 Reviews
53Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
January 10, 2023
Written By: Galaxy S
Hello, Thank you for sharing your feedback and we’re sorry you had a bad experience. Please reach out to me at any time at my extension or email so that we discuss this one star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 23, 2022
I called several times about tires, left message and phone number but never received called back. Very unprofessional.
Written By: D R
Hello, My apologies for the lack of professionalism. Please provide me with your contact information and I'll have the required individuals reach out and address all of your tire questions. I can be reached at ccarey@tonygraham.com. Thank you. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
December 17, 2022
Written By: Sammy G
Hello Sammy, Thank you so much for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 14, 2022
Really nice people
Written By: Adam D
Hey Adam, Thank you so much for leaving us this five star review and for the kind words. Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus
December 14, 2022
Written By: Fred W
Hello Fred, Thank you so much for taking the time to leave us a five star review. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
December 14, 2022
If your looking to purchase a new car, Make sure you talk to Yan. By far the best car buying experience I had at any dealership.
Written By: Mobeen B
Hello Mobeen, Thank you so much for leaving us this five star review and for the kind words for Yan. We are happy to know that you had a good car buying experience at Tony Graham Lexus. Sincerely, Thomas O'Keefe General Manager Tony Graham Lexus
December 12, 2022
I was very disappointed with the lack of professionalism at this dealership. Was treated like a kid when I walked in, I booked a couple test drives and the sales rep was hesitant at first to let me drive the vehicles. Had someone with me to test drive the vehicles who witnessed the whole thing and couldn't believe the way the sales rep treated us. Staff need to be taught to be respectful to clients and respond to their emails for inquiries. I'll take my business to a different dealership any day other than here. Would not do business with and already doing business with a different dealer who believes in treating customers right. Avoid
Written By: Jamie J
Hello Jamie, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. If you still would like to discuss this, or if there is anything I can do, please reach out to me at any time at my extension or email. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
November 30, 2022
For several weeks prior to availability, Tan Vo at Tony Graham Lexus helped out with a lot of questions I had about the 2023 Lexus RX350 hybrid. We exchanged emails, phone calls and a couple of visits. We then put a deposit down (to secure our "turn") sight-unseen. When the RX was finally available for test drives, my wife and I took the opportunity to really assess if this was the SUV for us. We concluded that it was not but I have to say that Sales Rep Tan Vo was truly helpful, professional and dedicated. It truly was a pleasure to deal with him and the TG Lexus Team.
Written By: Daniel G
Hello Daniel, Thank you so much for taking the time to leave us this review and for the kind words for Tan Vo. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
October 26, 2022
Written By: myles g
Hello Myles, Thank you so much for taking the time to give us 5- stars. Sincerely, David Tran Lexus Sales Manager Tony Graham Lexus 613.225.1212 X632 dtran@tonygraham.com
October 18, 2022
Had a 9am appointment to install new tires. Car didn’t go into the shop until 9:30am. Took over 2 hours to install tires and wash the car. I was waiting outside for them to finish, watched one of the technicians take my car for a test drive (this is normal to make sure the tires were installed properly) except he accelerated as fast as he could, redlining the RPMs. My custom exhaust and cold air intake are not an open invitation to drive my car like a race car.
Written By: Brody L
Hello Brody, Thank you for bringing this concern to my attention. My technicians are usually very careful with guests' vehicles. Accelerating quickly to complete the road test is something that you and I agree on; this should never happen and it will be rectified internally. Sincerely, Chris Carey Service Manager Tony Graham Lexus 613.225.2223 Ext. 671 ccarey@tonygraham.com
