Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1511 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
February 07, 2025
Great experience, people really helped!!
Written By: Tina P
Thank you for sharing your experience with Empire Auto Group East. We're glad to have been able to assist you.
February 06, 2025
Written By: Jhonatan S
Thank you for your feedback. Take care!
February 06, 2025
Empire Auto Group provided an excellent car-buying experience! Deepak was extremely helpful throughout the process, making everything smooth and hassle-free. His professionalism and knowledge made it easy to find the right vehicle. The customer service was top-notch, and they truly prioritize their clients. I highly recommend Empire Auto Group for anyone looking for a reliable dealership!
Written By: Saran P
Thank you for the kind words and recommendation. We’re glad to hear you had such a positive experience with our team at Empire Auto Group East. Drive safely and take care!
February 06, 2025
best service ever 😀
Written By: Saiaf A
Thank you for sharing your feedback about Empire Auto Group East. We're glad to hear that you enjoyed the service.
February 06, 2025
Sam is a great salesmen to work with. 2nd vehicle from there and Sam was top notch to help me out with both vehicles.
Written By: Benjamin S
We're glad to hear that our team made your experience with both vehicles exceptional. Thank you for choosing Empire Auto Group East once more.
February 04, 2025
DO NOT GO HERE I found a car on their site and on autotrader, and when I came in, they said it was double the price of what was listed. When asked for a reason, they just shrugged their shoulders. I went to a few other dealers and some had even said they had heard several other people have similar issues with the false advertising. On top of this, customer service was just bad. The people helping me were in hoodies and barely seemed like they wanted to talk to me. There are a lot of used dealers in the area that I would definitely recommend, but avoid this one if you want someone honest.
Written By: Kiersten F
Hello Kiersten, We value all feedback from our guests, and we would like to speak with you to address the feedback you've shared about our pricing. Please email me with your preferred contact information so we can discuss this further. Thank you, amandas@pmol.ca
February 04, 2025
Wonderful people to work with they work for you and find what fits in your budget highly recommended thank you for your guys help
Written By: Attila J
Thank you for your kind words and recommendation. We're pleased to hear about your positive experience with Empire Auto Group East.
February 04, 2025
Sam M. was incredibly helpful, answering all my questions and guiding me through every step of the process. Great experience :)
Written By: Juliet W
I'm glad to hear our team was able to assist you so well. Thanks for sharing your experience with Empire Auto Group East.
February 03, 2025
Deepak and Alex are very helpful
Written By: Dileep K
Thank you for sharing your experience. We're glad to see that our team at Empire Auto Group East could assist you.
February 01, 2025
They were quick to get me approved and paperwork signed but when it came time to pick up my car I got the run around and no responses unless I got mad for a week. They said my car would be ready Tuesday, no response till end of business day about it. They tan text me Wednesday morning said it was going to be detailed and ownership done and they would deliver it that day. No response no vehicle on that Wednesday, Thursday night they wanted me to drive over an hour just to drop off the ownership to my vehicle I was trading in to have to leave without my vehicle. I don’t end up getting my car until Friday. I was promised a full tank of gas and $200 for the inconvenience (which I have in text ). when I picked up my car it wasn’t full with gas and no $200, they just keep saying it’s coming. I have had my car for over a week and still no $200 sent to me. Highly disappointed with the run around and lieing from Kareem. Never would I send any of my friends there to purchase a vehicle
Written By: Jessica H
Hello Jessica, I appreciate you taking the time to share your feedback regarding your recent visit here. I would like the opportunity to discuss your recent car-buying experience with our Sales Team regarding the level of customer care that you encountered and the subsequent wait time involved with receiving your new vehicle. Can you please send your contact information to me? I look forward to hearing from you. amanda@pmol.ca
