Bytek Automobiles Inc. VW
1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z7Overall Score
Bytek Automobiles Inc. VW1324 Reviews
276Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
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December 04, 2017
I purchased my Passat at this dealership in 2013. Although I was happy with the purchasing process (more or less), it's the service I received when I brought the car in for its various issues that was the disappointment. One time, my airbag light came on. I brought the car in to Bytek and was told that the entire steering wheel, horn and airbag system needed to be replaced. This was under warranty (car was less than a year old) but the parts needed to be ordered in which I was told by service rep would take over a week. I was told to drive home WITHOUT A WORKING AIRBAG and not offered a rental, despite the dangerous condition of the car. I had planned a trip to Toronto so I unfortunately drove all the way there and back without a horn and without airbags. Another time the car's sunroof wouldn't stop popping open while I was driving on the highway, nearly coming off. Another visit to the Bytek service and I was told to "tape down the sunroof" and drive around like that until the parts came in. I took the car to Hunt Club VW and they offered me a rental immediately. I was also told once at Bytek (again car was a year old) that I needed new brakes (?!?) that would cost me $800+. No respect for safety at this dealership.
Written By: Massey H
Hi Massey, We're sorry to hear that our services didn't meet your expectations. We kindly invite you to contact our service manager Greg at (613) 701-0137 to help resolve these issues.
December 04, 2017
I purchased my Passat at this dealership in 2013. Although I was happy with the purchasing process (more or less), it's the service I received when I brought the car in for its various issues that was the disappointment. One time, my airbag light came on. I brought the car in to Bytek and was told that the entire steering wheel, horn and airbag system needed to be replaced. This was under warranty (car was less than a year old) but the parts needed to be ordered in which I was told by service rep would take over a week. I was told to drive home WITHOUT A WORKING AIRBAG and not offered a rental, despite the dangerous condition of the car. I had planned a trip to Toronto so I unfortunately drove all the way there and back without a horn and without airbags. Another time the car's sunroof wouldn't stop popping open while I was driving on the highway, nearly coming off. Another visit to the Bytek service and I was told to "tape down the sunroof" and drive around like that until the parts came in. I took the car to Hunt Club VW and they offered me a rental immediately. I was also told once at Bytek (again car was a year old) that I needed new brakes (?!?) that would cost me $800+. No respect for safety at this dealership.
Written By: Massey H
Hi Massey, We're sorry to hear that our services didn't meet your expectations. We kindly invite you to contact our service manager Greg at (613) 701-0137 to help resolve these issues.
December 03, 2017
Dilhan and Chris were great to deal with. Love my new car!!
Written By: Tracy A
December 03, 2017
Dilhan and Chris were great to deal with. Love my new car!!
Written By: Tracy A
November 30, 2017
Written By: Alexandra D
November 30, 2017
Written By: Alexandra D
November 29, 2017
Written By: Matthew E
November 29, 2017
Written By: Matthew E
November 28, 2017
The staff was really helpful, and each time I left a message, they always called back promptly. Thank You
Written By: Del N
November 28, 2017
The staff was really helpful, and each time I left a message, they always called back promptly. Thank You
Written By: Del N
