1325 St. Laurent Blvd. , Ottawa, ON, K1G0Z7
Member since April 16, 2015
1325 St. Laurent Blvd. Ottawa ON K1G0Z71324 Reviews
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August 25, 2017
Dear Mr. Manager, Today (Aug 25th) my wife and I stopped by your dealership and when we approached the main desk the lady behind the desk was on the phone so another administrative person stated she would have a salesperson help us. She walked over to the second desk next to the window where a gentleman was sitting and upon her return informed us the salesperson would be with us shortly as he was just finishing an email. We waited approximately 4 minutes in the showroom then proceeded just outside the main doors to view the vehicle we were interested in, the Tiguan. After waiting 15 minutes I returned inside to see the salesperson walk past the desk and disappeared in the back. We then decided to leave. I recommend at your next general meeting you remind your sales staff they are in the business of selling cars and having clients wait 15 minutes + is not acceptable. We drove to another VW dealer and now are deciding on which of the two vehicles we saw that we are going to purchase. signed: not impressed.
Written By: Canada D
We are sorry to hear that our customer service didn`t meet your expectations. We will take your suggestions into consideration at our next sales meeting. We would like the opportunity to win back your business and invite you to contact one of our Sales Managers at (613) 745-6886.
August 16, 2017
Flawless process, even to the point of our new vehicle was not ready and they gave us a loaner for 2 weeks. I have never been a loyal customer when it comes to buying a vehicle but Bytek has changed that for me. Thanks Lesley and JD you guys were great. Thanks again for everything.
Written By: Jamie
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