Bytek Automobiles Inc. VW

August 03, 2017

Picked up our car yesterday! What a great service. no hassles, great follow up. Thank you Romy for your excellent service. Romy provided answers to all our questions, explained the whole process, she paid attention to all the details. We recommend Romy and all the staff anytime. We love our new 2017 Golf sportswagen.

Written By: GordandLouise m

August 03, 2017

Written By: Luc M

August 03, 2017

Written By: Ottawa S

August 03, 2017

Written By: Ottawa S

July 31, 2017

Thank you to the team at Bytek. Dilhan, my salesman was most helpful and represented the vehicle and the sale process in an open, honest and factual manner that made the process smooth and convenient for me. Rebecca from the business office was extremely helpful sorting out several stressful issues and provided sage and reassuring advice that allowed the flexibility to change things as my situation changed. Overall it was a wonderful experience in a stressful time that has given my wife and I the peace of mind to know we have a great car delivered by a great team.

Written By: Robert P

July 31, 2017

Thank you to the team at Bytek. Dilhan, my salesman was most helpful and represented the vehicle and the sale process in an open, honest and factual manner that made the process smooth and convenient for me. Rebecca from the business office was extremely helpful sorting out several stressful issues and provided sage and reassuring advice that allowed the flexibility to change things as my situation changed. Overall it was a wonderful experience in a stressful time that has given my wife and I the peace of mind to know we have a great car delivered by a great team.

Written By: Robert P

July 31, 2017

Out of all the dealerships in Ottawa, Bytek was the only one willing to take the time and effort to help me out of the jam I was in. I highly recommend this VW dealership, not only for those looking to join the VW family, but also for those who want a car shopping experience done the way it is suppose to be done - fun and exciting

Written By: Chad M

July 31, 2017

Out of all the dealerships in Ottawa, Bytek was the only one willing to take the time and effort to help me out of the jam I was in. I highly recommend this VW dealership, not only for those looking to join the VW family, but also for those who want a car shopping experience done the way it is suppose to be done - fun and exciting

Written By: Chad M

July 30, 2017

Good place

Written By: Carlos B

July 30, 2017

(Translated by Google) Laughable customer experience and unreliable seller! Derrick Francoeur (seller) has always been courteous, friendly and he knows VW technically like the back of his pocket. But the 2 other times that I showed up, we had expected an hour's meeting, which made me wait 10 and 5 minutes respectively. I was looking for a manual black VW GTI 2017 with the leather option. Me and Derrick had expected him to call VW 40/640 at MTL the next day when I got back to my watch around 3:00 p.m. to find out if the only GTI in my tastes was still available. We had indeed expected him to call me the next day between 3 p.m. and 5 p.m. to find out if he was available. At 6 p.m. I was tired of waiting for the call from Derrick who did not arrive and I decided to call the dealer myself at MTL to find out if the GTI I want is still available. I managed to speak to a seller and he told me that a customer just put a deposit on it 15 minutes ago ... Finally, Derrick leaves me a message at 8:30 p.m. (it was supposed to call me between 3 p.m. and 5 p.m.) to tell me that there is no more GTI with the option and the color I want, because the only one that was at MTL has just been sold ... The next morning, I do my own research on Autotrader and on the local inventory of dealers in ON and QC to find the GTI I am looking for. Finally, I found a new one at Pfaff VW in Newmarket. I call Derrick to tell him to contact Pfaff to find out the availability of the vehicle, because there is another one he has not seen and to call me back. I ask him why he didn't call me the day before between 3 p.m. and 5 p.m. as we had agreed and he told me that he was caught in traffic doing roadtests with customers and that it was was a very busy day (!?!?) ... He reminded me later saying that the car is a 2000 km demo and that if I make a deposit of $ 500, he can have it transferred to me . I deposit by phone and I tell him explicitly that I will meet him next Monday at 6:00 pm to discuss the price in person and that if we agree on the price, I will sign the contract. I arrive around 5:53 pm Monday at Bytek, me and my wife were waiting in the waiting room. He comes to meet me around 5:58 pm and gives me a piece of paper and tells me to just sign down without giving me any further explanation. I read the paper a bit and it says "final sale contract". I refuse to sign and replies to him that I am here to discuss prices and that ONLY if we agree on a price, I will sign the said contract. I also mentioned that I came with my girlfriend, because she is shopping for a VW Jetta. He makes me wait a few minutes and takes me to another office because he has clients with him in his office. I negotiate the price depending on whether the vehicle is a 2,000km demo while Bytek is offering me a new price with a MSRP reduction of $ 2,200. The negotiations are at an impasse, because I remain firm at the price I want. An English-speaking man intrudes into his office, presenting himself only by name (David). I ask him who he is. He says he's the sales manager and he's close to a deal with me, but that hooks him. I tell him that I remain firm at my price or otherwise I will wait for the new GTI 2018 and that if I do not sign today, I will sign in the fall for the new model. David makes me a final offer that doesn't meet my price. I refuse his offer. So he leaves the office abruptly telling me that I will get my deposit back within 48 hours and wishes me a good evening (without shaking my hand, without taking care of my spouse who is shopping for a Jetta and without taking care of me to talk about the GTI 2018 ...). Me and my partner were alone in the office while Derrick went back to his office with other clients. We got up and left 3 minutes later. Laughable experience and my 2018 VW GTI will be bought at MTL. (Original) Expérience de service à clientèle risible et vendeur pas fiable! Derrick Francoeur (vendeur) a toujours été courtois, sympathique et il connaît les VW comme le fond de sa poche au niveau technique. Mais les 2 autres fois que je me suis pointé, on s'était attendu sur une heure de rendez-vous, ce à quoi il m'a fait attendre 10 et 5 minutes respectivement. Je regardais pour une VW GTI 2017 noire manuelle avec l'option cuir. Moi et Derrick s'étions attendu qu'il allait appeler VW 40/640 à MTL le lendemain en rentrant à son quart vers 15h pour savoir si la seule GTI dans mes goûts étaient toujours disponible. Nous nous étions bel et bien attendu qu'il allait me rappeler le lendemain entre 15h et 17h pour savoir s'il est disponible. À 18h j'étais tanné d'attendre l'appel de Derrick qui n'arrivait pas et j'ai décidé d'appeler moi-même le concessionnaire à MTL pour savoir si la GTI que je veux est toujours disponible. J'ai réussi à parler à un vendeur et il m'a dit qu'un client vient de mettre un dépôt sur celle-ci il y a 15 minutes... Finalement, Derrick me laisse un message à 20:30 (il était supposé m'appelé entre 15h et 17h!) pour me dire qu'il n'y a plus de GTI avec l'option et la couleur que je veux, car la seule qui était à MTL vient d'être vendue... Le lendemain matin, je fais moi-même mes recherches sur Autotrader et sur l'inventaire locaux des concessionnaires en ON et QC pour trouver la GTI que je cherche. Finalement, j'en ai trouvée une neuve chez Pfaff VW à Newmarket. J'appelle Derrick pour lui dire de contacter Pfaff pour savoir la disponibilité du véhicule, car il y en a une autre qu'il n'a pas vu et de me rappeler. Je lui demande pourquoi il ne m'a pas rappelé la veille entre 15h et 17h comme on s'était entendu et il m'a dit qu'il était pris dans le trafic en train de faire des roadtests avec des clients et que c'était une journée très occupée (!?!?)... Il me rappelle plus tard en me disant que la voiture est un démo de 2000 km et que si je fais un dépôt de 500$, il peut me l'a faire transférer. Je fais le dépôt par téléphone et je lui dit explicitement que je vais le rencontrer lundi prochain à 18:00 pour discuter en personne du prix et que si nous nous entendions sur le prix, je vais signer le contrat. J'arrive vers 17:53 lundi chez Bytek, moi et ma conjointe attendions dans la salle d'attente. Il vient me rencontrer vers 17:58 et me donne un papier et me dit de simplement signer en bas sans me donner davantage d'explication. Je lit un peu le papier et c'est écrit "final sale contract". Je refuse de signer et lui rétorque que je suis ici pour discuter de prix et que UNIQUEMENT si nous nous entendons sur un prix, je signerai ledit contrat. Je lui mentionne aussi que je suis venu avec ma copine, car elle se magasine une VW Jetta. Il me fait attendre quelques minutes et m'amène dans un autre bureau, car il a des clients avec lui dans son bureau. Je négocie le prix en fonction que le véhicule est un démo de 2 000km alors que Bytek m'offre un prix de neuf avec une réduction du PDSF de 2 200$. Les négociations sont dans un impasse, car je reste ferme au prix que je veux. Un homme anglophone s'immisce dans son bureau en ne se présentant que par son nom (David). Je lui demande qui il est. Il dit qu'il est le directeur des ventes et qu'il est proche d'un deal avec moi, mais que ça l'accroche. Je lui dit que je reste ferme à mon prix ou sinon j'attends pour la nouvelle GTI 2018 et que si je ne signe pas aujourd'hui, je signerai à l'automne pour le nouveau modèle. David me fait un offre final qui ne répond pas à mon prix. Je refuse son offre. Il quitte donc le bureau abruptement en me disant que je vais ravoir mon dépôt d'ici 48h et me souhaite une bonne soirée (sans me serrer la main, sans s'occuper de ma conjointe qui magasine une Jetta et sans s'occuper de moi pour parler de la GTI 2018...). Moi et ma conjointe étions seule dans le bureau alors que Derrick était reparti dans son bureau avec d'autre client. Nous nous sommes levé et parti 3 minutes plus tard. Expérience risible et ma VW GTI 2018 sera acheté à MTL.

Written By: PL R