Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3922 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 26, 2024
I have been a loyal Toyota customer for 15 years and was trying to lease my fourth vehicle with them. I was willing to extend my lease in order to wait for another corolla to come in. After 5 months of waiting, with about a month to go until the extended lease came due, I was told that a vehicle still was unavailable and they didn't have an idea when I would get one and they couldn't extend the lease past 6 months. This meant that in about a month, I was very likely going to be without a car if I didn't buy out my lease. I could not extend my lease any more. Ok, not happy but I thought maybe I can work around this. I asked if in a month when the extended lease was up, would they honour the 1% loyalty discount on my financing costs and was surprised and angered to discover they would no longer give it (Toyota Canada issue not Jackson's Toyota?). So after 3 vehicles and 15 years I felt my Toyota loyalty meant nothing. Final Straw! I am now the proud owner of a new Honda. I do want to thank Andrew Black who put in a lot of time and effort into getting me a new vehicle! You certainly did your job well! Chantal Wolf
Written By: Chantal W
Hi Chantal, Thank you for sharing your feedback, and we truly appreciate your 15 years of loyalty to Toyota. We’re very sorry to hear about the frustrations you experienced during the process, especially with the timing and communication around the availability of vehicles. We understand how important it is to feel supported when making such a significant decision, and we regret that we did not meet your expectations this time. That said, we’re grateful for your kind words about Andrew Black! He’s a valued member of our team, and we’re glad he was able to assist you during such a challenging situation. While we’re sorry to see you move to a different brand, we wish you nothing but the best with your new vehicle. Thank you again for your feedback, and we hope to have the opportunity to serve you again in the future. If you ever have any questions or concerns, don’t hesitate to reach out. Best Regards, Anthony Casey General Sales Manager
October 26, 2024
Lucy was a great seller and helped me pick out a great vehicle.
Written By: Aryan
Hi Aryan, Congratulations on your new vehicle !
October 26, 2024
I recently picked up my 2024 Sienna XSE from Jackson’s Toyota, and once again, they exceeded my expectations! This is my second purchase from Jackson’s, having driven off with my 2023 GR Supra last year. Both times, the team was fantastic. A special thank you to my salesman, Eric McCormack, who was incredibly knowledgeable, personable, and made sure the entire process was smooth. And a big shoutout to Claus Fleischmann (my Supra’s salesman) for going the extra mile to ensure everything was seamless. Their attention to detail, patience, and genuine dedication to customer satisfaction made the experience truly exceptional. I highly recommend Jackson’s Toyota to anyone in search of a quality vehicle and an outstanding team. Thank you, Jackson’s – I’ll be back!
Written By: may p
Hi May, Thank you for your continued support. Have a great day!
October 24, 2024
The sales service at Jackson's Toyota was fantastic. Their Sales Advisor, Chris, was easy to work with. Took the time to figure out what I was looking for and kept me updated very regularly when new vehicles that met my criteria were on the lot. Very appreciative of the effort Chris put in to assist. Thanks
Written By: Nitan B
Hi Nitan, Thank you for the review.
October 24, 2024
My experience at Jackson's Toyota was fantastic, all thanks to Dmitry. He was incredibly friendly, well-informed, and never made me feel pressured. Dmitry guided me through the entire process effortlessly, helping me find a great deal. I highly recommend him for his outstanding service!
Written By: Olg M
October 23, 2024
I was having my car repaired and Dona Pereira helped me through the process. She was courteous and very professional. Also, Dona was very patient with me. First time I'd taken my car in and she even answered all of the my silly questions and steered me down the right path. She put up with me for two days! Thank you so much.
Written By: Linda E
Hi Linda, Thank you for the review.
October 21, 2024
Cheating place .... all other Toyota services charging $100 + tax for oil change for rav4 but this jackson's toyota charging $137 .... don't ever go here .... cheaters ....
Written By: Dikshan S
Hi Dikshan, Thank you for your feedback. We understand that pricing is important, and we strive to provide quality products/services that reflect the value we offer. We appreciate your input and will keep it in mind as we continue to improve. Thank you
October 16, 2024
Came in with an older Matrix with transmission error lights popping up. Using my own scan tool i found the code, which I gave to them. For their diagnostic I was charged for 1 hour shop time ($160) with the only work being done was a visual inspection and another scan, with recommendation of going further with internal inspection of the transmission. Not only was this information already known, which I shared with them, but the car was not even given a test drive to even feel see how the transmission is acting (ODO in and out is 1km). After talking to the service manager, he proceeded to ask why I even bothered coming to Toyota, and why I didn't go elsewhere. Magically, the charge was dropped to 1/2 hour of shop time. Was the car even looked at for the full hour? I still don't see the price as fair at all, as it was nearly $100 to be told a diagnostic code already known. A $4 supply fee was also added as a 'standard fee' on all services (Derrick explained), a deceptive practice. This is my first and last time going to Jackson's Toyota
Written By: Marshall J
Hi Marshall, My name is Will Mercer, I am the Service Manager here and I believe I have not spoken with you. Can you please contact me directly at 705-726-0288 x238 and we can see what went wrong here. Thank you
October 15, 2024
Worst customer service, they don't care and make you wait even with an appointment. Answering the phone is more important then having someone in front of you with an appointment ready to purchase a vehicle. Go anywhere else.
Written By: Lillian M
October 10, 2024
Great experience purchasing my first brand new vehicle. Big thanks to Dmitry and Rick for all of the help!
Written By: Kelsey Y
