Jackson's Toyota

September 21, 2024

Jackson's Toyota would not cut/program aftermarket keys and fobs for my Toyota Sienna, that I had purchased. To be more precise, the parts/service people WERE willing to help, and an appointment WAS scheduled for me. During the scheduling, i provided the vehicle VIN along with my personal info (see below). Then, while being transferred between departments once again, I became disconnected from talking with the dealership people on the phone. Upon being disconnected, I began receiving dismissive texts from Stacey Turner. Stacey completely disregarded all of the discussion up to that point as if it was totally meaningless - the following are two text messages from the text interface between Stacey and myself. Stacey's text: "Hello i just talked to my parts department and we cannot program after market key fobs -- Stacey Turner" My direct response to the above text: "I just spoke with a person on the phone at your dealership who told me that it's no problem at all as long as the fobs are correct, irrespective of the fact that they're after market. Moreover, an appointment was made for me for Tuesday, September 24, at 9:30am. I provided my Vin, trim, personal info, etc." After a very short exchange, Stacey ultimately refused to help me even though others there were willing to. The good news is that I ultimately was helped. In fact, Richmond Hill Toyota had no problem whatsoever with providing me the service of programming the keys and fobs that I purchased for my Sienna. I live in Wasaga Beach, and although driving to Richmond Hill is not convenient, I will always bypass Jackson's Toyota and go to Richmond Hill Toyota, instead. Jackson's had the opportunity to make a loyal customer out of me by helping me; but evidently, Stacey speaks for Jackson's and has a final word above and beyond that of the others I spoke with, and she has shown that she has no interest in helping me, whatsoever. Save yourself from being made to feel unimportant and overlooked at Jackson's. Try another dealership - you probably can't do any worse. My recommendation for Toyota product coupled with excellent service and follow-through is Richmond Hill Toyota.

Written By: Marko S

September 18, 2024

Really appreciate a great service from Dmitry. I will recommend you to all my friends!

Written By: Volodymyr K

September 18, 2024

Late day order. Dave in Parts provides exceptional service. Ordered at 4:30 pm and had parts in hand by 8:30 am next day. Thank for the great service Dave.

Written By: Timothy W

September 17, 2024

Dealership service departments are typically double the price. My wife had an "appointment" for an oil change at 9am. She just got her vehicle back now. 6 and a half hours later. She had to get her break pads and filters replaced. Came to nearly two thousand dollars. Tough pill to swallow. Always best to go to a regular service garage over a dealership. Most people know this. We should have too. They will tell you "you should only get service there, because of your warranty". So you save on the price of an oil change but get charged double on an 800 dollar break job.

Written By: Ryan R

September 17, 2024

Going to start by saying I’ve worked in the dealership service world for most of my career, most recently a service manager. In my opinion, this service department is one of the best I have ever experienced. Elie from the beginning was professional and knowledgeable about what my truck needed, very clear on pricing and what to expect. We need more advisors like him! He updated via text regularly and stuck to the promised time. I could tell the quality of work was all there once I looked it over at home, so shout out to the tech. I also wanted to thank whomever did the buff and wax. What an extraordinary job, the paint looks absolutely amazing, truly. Of course, I love my Tacoma and after this visit, this is the only dealership I will deal with moving forward. Thanks again Elie!

Written By: Grant

September 16, 2024

Thank you for Jackson’s Toyota. The best service!!!! I will recommend to all my friends.

Written By: Vitalii K

September 06, 2024

Recently purchased a used Silverado pick up at Jacksons. Sales staff went over the top to make this a smooth process. Thanks to Chris Keelan and Danielle on a job well done.

Written By: DAVE L

September 04, 2024

Jackson’s Toyota Dealer Centre in Barrie offers excellent service, with Dmitry providing exceptional assistance in ordering a new Toyota RAV4. His professionalism and thorough knowledge made the process smooth and straightforward. The staff is friendly and efficient, ensuring a positive experience. Highly recommended for anyone looking to purchase a Toyota. ⭐️⭐️⭐️⭐️⭐️

Written By: Yana C

August 31, 2024

I just got my new Toyota Cross today! Fantastic service! Dmitry was knowledgeable and made the process easy and stress- free. Very happy with my purchase! Thanks to Dmitry and all staff of Jackson 's Toyota.

Written By: Inna M

August 29, 2024

Legendary dilership providing great service to the community and beyond. Special thank you goes to Dmitry Mazurkevich for his ongoing support and advice on choosing a new vehicle.

Written By: Ihar B