Audi West Ottawa
269 W Hunt Club Rd , Nepean, ON, K2E 1A6
Member since August 08, 2016
269 W Hunt Club Rd Nepean ON K2E 1A6Overall Score
Audi West Ottawa1201 Reviews
400Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
Wonderful and easy!
December 26, 2016
Thank you for helping me choose my very first Audi! The experience was easy and as quick as I think buying a new car can be. The sales and service people were very helpful and were able to answer all my questions as well as get me a good price on what I was looking for. Will definitely be driving an Audi from now on!
Written By: Sarah
Hello Sarah, Thank you for your review. We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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Overall satisfaction
December 26, 2016
I have always been treated with what I'd expect of a professional dealership. They have an excellent and caring staff and exceed what is expected. An excellent family owned dealership.
Written By: David
Hello David, Thank you for your review. We take pride in providing the best possible customer service and are delighted to hear we exceed your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Mark Motors of Ottawa
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December 23, 2016
Richard Cross sales man of the decade! No pressure, explained the vehicle that i was interested in and closed the deal.
Written By: Ripon A
Hello Ripon, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
I felt comfortable that I had all the facts and completely at ease when making each decision in both the process of purchasing and servicing of my vehicle.
December 20, 2016
Team of incredibly friendly and knowledgeable staff Dedicated to providing excellent service I love walking into their beautiful showroom They call after each visit - amazing follow-up They invite you to fun client events It feels good to deal with a socially responsible ownership who is very active in our community
Written By: Shelley
Hello Shelley, Thank you for taking the time to write such a wonderful review about us! We take pride in providing the best possible customer service and are delighted to hear we have exceeded your expectations! We look forward to continuing to provide you with exceptional service. Sincerely, Mark Motors of Ottawa
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December 20, 2016
Great staff, great service. Nothing else to add!
Written By: François D
Hello Mr. Desmarais, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
December 20, 2016
Great staff, great service. Nothing else to add!
Written By: François D
Hello Mr. Desmarais, Thank you for your review! We take pride in providing the best possible customer service and are delighted to hear you had a positive experience with us. We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
Our experience
December 19, 2016
From the sale of our vehicle to any servicing, we have been treated with the upmost respect with a true focus on the experience. We love our Q5 and our fav expression is that it is "Audi-licious"! Thanks
Written By: Danielle
Hello Danielle, Thank you for your review! We strive for customer service excellence and are very happy to hear you had a positive experience with us! We look forward to having your continued business. Sincerely, Mark Motors of Ottawa
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December 17, 2016
Written By: Lydia J
December 17, 2016
Written By: Justin S
Poor Shuttle Service
December 16, 2016
Good morning, Let me start off by saying that both my wife and I currently have leases with you. Though I understand that on the morning that i arrived (12.12.16) it was storming outside. The shuttle was very late, I waited, I understood, and quietly walked to the office. What I found disappointing, however, was that when the Service Rep called me at about 5:00pm (it was a woman) to tell me that my wife's car was ready she also informed me that the shuttle service was closed for the day. I work literally 250-300m away from your store. I was outta luck and "I'm sorry" was the response when I prompted her. No effort was made to pick me up despite acknowledging that "someone should have called you already".
Written By: Mona
Hello Mona, Thank you for your review. We are very sorry to hear we did not exceed your expectations during your recent visit to our Service Department. We would like to speak with you further on this matter. Please contact our General Manager Francois Guimont who can be reached at 613-723-1221 or fguimont@markmotorsofottawa.com Sincerely, Mark Motors of Ottawa
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