Jackson's Toyota
181 Mapleview Dr W , Barrie , ON, L4N9E8
Member since February 18, 2014
181 Mapleview Dr W Barrie ON L4N9E8Overall Score
Jackson's Toyota3924 Reviews
1885Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
October 17, 2021
Terrible customer service. If you're looking to have them spam email you multiple times don't use them as a dealership. I was repeatedly sent emails over and over again regarding a service that I had never booked.
Written By: Murray f
Unacceptable shuttle service
October 17, 2021
I assume the work was done properly. An airbag recall issue and an oil change. The problem was with the uber shuttle service. Felix, the driver who took me home, knew Barrie, and was absolutely professional. The initial arrangement to pick me up was mismanaged by the service rep. Waited over half an hour and several attempts to reach him. An uber was eventually dispatched. I was on my front step waiting and he never arrived. He recorded me as a no show! A third attempt drove right past me on the entrance of my building. His gps did not tell him he had arrived. The building number is in 18 inch black numbers! Very clear! The young man who finally picked me up drove as if he were unfamiliar with Barrie. You really need your own shuttle people back! This service was completely unacceptable.
Written By: MARGARET
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Friendly and efficient emergency repair for a ruptured brake line Back on the road and safe in no time. as always.
October 16, 2021
My Toyota 4 runner is 11 years old and thanks to Jackson's excellent professional service has been in top shape all that time. I book ahead when I can but in any emergency situation ( alternator, brakes, etc. ) they accommodate me immediately and get my vehicle repaired and the road on the road very quickly. Never let me down yet. Thanks to all the staff esp the service department
Written By: LYNN
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October 14, 2021
Written By: MCSQUARED R
Hi there, Thank you for the rating. Have a great day!
Very friendly and very thorough.
October 12, 2021
I couldn't have been happier with the respect and friendliness of our sales rep Bill and finance rep Melissa. Buying from Jackson's was a very relaxed experience. Very thorough with all the details. Much appreciated.
Written By: JENNIFER
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October 12, 2021
Brent, your lack of communication to address my car issues is so disappointing. You don’t even deserve the one star I had to chose to be able to post this. Having to deal with break issues after only driving 8k and to be told metal on metal for the lack of breaks /no pads….facing $800 of unnecessary repairs because of your dishonesty.
Written By: Tima A
October 12, 2021
Written By: Jordan
Hi Jordan, Thank you for the rating.
Poor service and questionable quality
October 10, 2021
We had called three time due to an alert message on our 4Runner and each time were told to wait and see if it went away. This last time the car wouldn’t stay in gear causing some dangerous driving situations. When we took it down to be fixed, we spoke to the service manager and explained the issue and said that we wanted it properly fixed! We also had snow tires to put on. Fifteen minutes or so after leaving the vehicle there we received a call from the service tech telling us when he moved the vehicle to put the tires on he noticed the engine light and drive, start, control message on the console. Apparently no one told him that this was the reason the vehicle was in the shop!!! After a heated exchange we were told that they would call us at end of day. They found the problem and we picked up the car the next day. Half way home ( which is an hour and half drive), a message came on that there was low tire pressure and to return to the dealer. We listened to the message through the car’s computer. Upon calling back to the dealer we were told that our vehicle didn’t have a tire pressure sensor???? Then how did we get this message? It has been a very frustrating week of arguing. This is our second 4 Runner and it is a 2020 yet it has had the brakes rusted and corroded and replaced already and this problem (drive, start, control malfunction) was due to a rusted and corroded part under the gear shift???? I question the quality of metal being used. This has not been the same experience as our first vehicle that had no such issues.
Written By: TAMMY
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New battery installed due to not starting like in Nov 2020
October 10, 2021
Toyota road assistance responded in less than 45 mins & flatbed taken to Jacksons Tuesday 5:00pm. Elie called Wed a.m. to confirm our issue. He understood I needed the vehicle back Wed and I was text before 11am the car was ready.. battery replaced under warranty. Thank you for the Uber, everything was streamline
Written By: RICHARD
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October 09, 2021
My brand new Highlander Platinum developed an elusive fault in the driver’s window buttons. I narrowed down to when I washed the car, took it into Jackson’s and they to had a heck of a time trying to find where the water was infiltrating, they found the issue and are now waiting for parts, but I have my car and that’s what counts. The service staff are absolutely super, friendly and very accommodating.. Derrick thank you very much.
Written By: Marc V
Hi Marc, Thank you for the review. Have a great day!
