Audi West Ottawa

January 11, 2016

Highly recommended if you're shopping for your next audi. Our sales, David Li, was extremely knowledgeable and have insights into each model. Most importantly, he listens to customer's wants and don't wants and presents the best choices. Not pushy, nor snobbish like you would find in other audi or even porsche dealership. No wonder there's always a long wait for him even if you want a test drive. But it's worth the wait.

Written By: Kenneth L

January 11, 2016

Highly recommended if you're shopping for your next audi. Our sales, David Li, was extremely knowledgeable and have insights into each model. Most importantly, he listens to customer's wants and don't wants and presents the best choices. Not pushy, nor snobbish like you would find in other audi or even porsche dealership. No wonder there's always a long wait for him even if you want a test drive. But it's worth the wait.

Written By: Kenneth L

January 06, 2016

Badly done diagnostic, total disregard for clients money. They diagnosed the car with a nearly dead battery instead of aiding the battery and clearing the codes and re-reading them. a 10 minute job. The mechanic stood there and treated me with no credit for intelligence and tried to cover a poorly done diagnostic. instead of accepting their error. I felt very uncomfortable and thought it was bad culture being promoted at Audi. I thought it was unfair of them to charge me an hour plus tax $140 for a poorly done diagnostic and for the mechanic to insult my intelligence and tell me his diagnostic approach was correct. A correct diagnostic would have been to Aid or charge the battery , clear all the codes, and read again. a 10 minute job. They charged me for an hour plus tax and I had to say thank you and leave as I could not stay in their realm of persistent and cover-up argument. Our problem with this car is a result of Audi's bad design which there was a recall for and we did not get notified. Now they want to charge up to and above $5000.00 for problems they have not even properly diagnosed. If your car is not under warranty, take it to a qualified Audi mechanic with good reviews and avoid the back breaking cost of Audi dealers.

Written By: mak S

December 08, 2015

I thought their poor service was part of their arrogance at having such amazing cars---with all the questions around my new diesel ..poor service from this company is quite irritating

Written By: R M

September 16, 2015

Written By: Tianyu L

September 16, 2015

Written By: Tianyu L

September 13, 2015

My S4 was making a roaring noise typical of bearing failure and I called to make an appointment with service, the wait time was on the long side (1 week) but much better than the other Mark Motors location which told me I'd have to wait 3 weeks and not be able to get a loaner. I took my car in for service, the issue was noted by the service adviser Mary Best and I was promptly given a 2015 A4 loaner with a full tank. The repair was originally suggested as being a same-day affair but it ended up taking 3 days. However, the SA worked hard to get my issue covered by the Audi After Care warranty I had so I only had to pay the deductible for the repair. Overall, I'm very happy with the service but would like to see a bit more communication through the repair process, especially if there's a delay and the repair won't be done on time. **After adjusting the torque on my lug nuts I do have some gripes with the work. I found that the lug nuts were severely overtorqued to a point where I had to use a 1.5 foot breaker bar and my entire bodyweight to break them free. After checking tire pressure I suspect that not only was a torque limiter not used to tighten the lugs but the other checks such as tire pressure (especially of the spare) during the free inspection were also not done.** There's no reason to suspect any other wrongdoing so I'll just lower the review to 4 stars instead of 5.

Written By: Eddie W

August 27, 2015

Every time I visit Mark Motors they make me feel like I am part of their family. The staff are always welcoming and I am always impressed with the time they make to talk to me. I have had nothing but positive experiences at Mark Motors and love my Audi.

Written By: J T

July 23, 2015

Written By: Doug P

July 23, 2015

Written By: Doug P