Audi West Ottawa

August 25, 2016

Nice service support, but the appointment wait quite long

Written By: Jx W

August 25, 2016

Nice service support, but the appointment wait quite long

Written By: Jx W

July 26, 2016

Written By: Max B

July 08, 2016

Wanted 3-4hrs of labour to replace front driver side window regulator plus $450 for the part. Ended up buying the part for 75 bucks on amazon and followed a tutorial on youtube myself. The entire job too an hour and a half for a grand total of 105 dollars (Had to buy a few torx bits). If these guys can screw you they absolutely will.

Written By: Patrick

July 08, 2016

Wanted 3-4hrs of labour to replace front driver side window regulator plus $450 for the part. Ended up buying the part for 75 bucks on amazon and followed a tutorial on youtube myself. The entire job too an hour and a half for a grand total of 105 dollars (Had to buy a few torx bits). If these guys can screw you they absolutely will.

Written By: Patrick

June 19, 2016

If I could give no stars, I would! My husband and I were looking for a new luxury car so we went to a lot of dealerships in town. This one is by far the worst. We went in the showroom and showed much interest in purchasing a new car. We were there for about 15 minutes and no one ever approached us. There are a few salespersons are at their desks with no customers but no one ever lifted their heads. The receptionists were chatting with some other people about their personal life (I overheard from our side). Then another couple came in and looked at the models in the showroom like we were doing. A salesperson just came back from his break and he walked passed by without acknowledging us and went straight to that couple and started explained the details of the model. My husband and I felt very disrespectful. We dressed nice and showed much interest in looking at new models so we didn't understand at all why we were not even acknowledged by anyone in the store. Maybe just because we are not Caucasian?! So I went to the receptionist desk to ask for assistance. The receptionist was very rude and obnoxious and won't even stepped away from her chat group. Finally we got served by David Li who is very patience and attentive. When we sat down with David, he asked the receptionist to provide a copy of printed brochure she was abruptly said no in a condescending tone and walked away from us. Although David's service is good, my feeling were hurt at the time and didn't want to deal with this dealership or any Audi dealership anymore. Just to note - my husband and I went to Mercedes Benz Olgivie right after we left Audi. We purchased a new Mercedes Benz at the same day JUST BECAUSE their service is phenomenon from the owner to the whole team. No more AUDI unless you learn how to respect your customers and hire the right people.

Written By: Li X

May 16, 2016

Written By: Jason I

May 16, 2016

Written By: Jason I

April 16, 2016

Written By: Ronald S

January 14, 2016

Really go above and beyond. Best service department

Written By: Perry