Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1524 Reviews
204Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
September 15, 2020
Shawn and Osman were fantastic. Shawn worked with me to get the vehicle I needed. The concern and honesty he showed was heartfelt. These guys are not about the turn over but about the concern for the individual's needs and affordability. I will not hesitate to use them again or recommend them to friends. Nazman was fantastic at explaining the paperwork as well.
Written By: Donna D
Hi Donna! Thank you for taking the time to provide feedback, it is greatly appreciated! So glad to hear you were treated so well by our team members. Our goal is to make all our customers feel great, and happy with their purchases. We hope you are enjoying your new vehicle! Don't forget about our 2 years of free oil changes provided by us, included on purchases of our all certified vehicles. Hope to see you again!
Empty promises forced buy
September 03, 2020
Purchased a 2015 jeep wrangler Everything on it was suppose to be fixed and a good vehicle and they also told me that in 6 months i would be able to get the vehicle i want. Car showed up 3 months late missing parts keys wont work in door locks so cant even lock the vehicle!! Not detailed car looked like it was off roading before they dropped it off called about broken pieces upon drop off and was told service would contact me 7 months later still nothing! Suspension is gone keys dont work missing interior trim!! I was told everything would be taken care of and it wasn’t! Over priced not helpful!! I would recommend finding any other dealership!! Unless you feel like being ripped off worst car buying experience ever felt forced into buying something i did not want with there empty promises
Written By: Matt
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August 27, 2020
There is some change in service at this place, and in fact it is the first time I experience good professional follow-up after purchase. I did not have good experience with the mechanic that was working there before but I think they have changed him. Moe takes things seriously and understands what customers need and knows how to respond to that. He has taken responsibility to follow-up with my request and he did it in an awesome way with the help of his co-worker Nisreen. Thank you to the admins that they had done that step of changing the old mechanic.
Written By: manal a
Hi Manal, Thank you for your review! We are thrilled to hear that you had a wonderful experience at our auto shop and with Monzir & Nisreen! Monzir was really happy to hear what you had to say & is glad we were able to leave a positive impression! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
August 24, 2020
Empire group is the best in service. I am so pleased with the van I bought in feb. Best vehicles and service. Highly recommended.
Written By: Brenda R
Thank you for your review, Brenda! We're happy to know that your experience with us was worth 5 Stars! Don't forget our referral program - if your refer your friends and family to us, and they purchased a Certified vehicle from us, you recieve a $200 Bonus! Enjoy your new vehicle!
They lie and decieve
August 21, 2020
We I bought the truck during covid.They said I could not test drive it but don't worrie if I have any issues that will address them. Of coarse I had oil leaks windshield washer leak.Tires are so cheap they cannot balance them . After having to direct them to the oil leak they finally fixed it after 3 visits but still the windshield washer leaks .After me again having to show them were the leak is they put a bandage on it so it would not leak.WELL HECK 2 MONTHS LATER IT LEAKS AGAIN.They just care about getting it past the 30 day warranty. It was a terrible experience and I would NEVER deal with them.
Written By: Lee
Good afternoon Lee, We appreciate all of our customers' reviews and we thank you for taking the time to leave us one. We are sorry to hear that you were unsatisfied with the service you received from our auto shop. The vehicle you had purchased was 11 years old with over 250,000 KMS on it at the time of purchase, and with vehicles that old and with that much mileage on them, there is an expectation that frequent service will be required. We always strive to ensure that our customers make an informed decision when purchasing a used vehicle from us. You had brought your vehicle in with complaints of an oil leak, antifreeze leak, and tire alignment issues, and we fixed each item at no charge to yourself. It is not in the interest of our mechanics or our dealership as a whole to attempt to run out our 30-day warranty, and we have frequently shouldered the costs of repairs for customers who had brought a problem to us after their 30 days have expired. We've also been determined advocates for our customers in terms of warranty coverage with third-party companies, such as negotiating on their behalf to get parts covered that are not included in their warranty. On multiple occasions, we have even covered the difference between what their warranty covers and what the actual cost of service is. We have a generous rewards program for customers who refer people our way and that program would not be a success if we were, as you claim, liars and deceivers who are not interested in resolving our customers' problems. We wish you all the best, Empire Auto Group.
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August 21, 2020
Written By: Sean G
Thank you for rating us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque!
August 20, 2020
Very helpful with everything and made sure i was always happy during it all
Written By: Holly C
Hello Holly, Thank you for taking the time to leave us a review! We are so happy to hear that you had a happy experience with our dealership ! Our sales team are experts at what they do and we take pride in going above and beyond to ensure our customers feel informed, reassured, and confident in their purchases with us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! We look forward to future business with you & your family, Welcome to the Empire Auto Group Family!
August 19, 2020
Bought my Mustang from them in March during COVID. My car is great and appreciated them working with me during the lock down and arranging delivery to my driveway that’s why I gave them 2 stars. However.. The add I clicked on to find my car stated 3 months no pay. The owner refused to honour this. Also my car was delivered with a broken key fob. The sales person (Shawn) told me before delivery that he was ordering me a new key. After delivery told me sorry he knows he promised me one but they are not able to deliver on that promise because the owner said no. Now I have to purchase a new key fob on my own at a cost of over $500.
Written By: Sherry J
Hi there Sherry, We value all of our reviews, positive and negative alike, so thank you for taking the time to review us. Shawn has tried to get in touch with you several times so please give him a call back or respond to his text messages because he's got some updates for you! Have a great day!
August 15, 2020
I have been working with Nazem and Heshan at the Dundas St. E location, today we signed for our new truck. These 2 guys were awesome to deal with. Not only were they friendly and took the time to explain everything with my wife and I they were awesome with my 2 sons (ages 2.5 and 10months). Extremely friendly place and I will be back in the future!.
Written By: Joshua B
Hi Joshua, Thank you for taking the time to leave us a review! We are so happy to hear that you has a great experience with our dealership and with Nazem and Hesham! Our sales team are experts at what they do and we take pride in going above and beyond to ensure our customers feel informed, reassured, and confident in their purchases with us! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! We look forward to future business with you & your family, Welcome to the Empire Auto Group Family!
August 13, 2020
Unfortunately a had a very disturbing experience with a "so called" fiance professional ... The front of house staff are excellent , but once transferred to fiance dept that is were the professionalism ended. The child actually called back from a company phone to tell me off.. UP DATE ... Nick the owner has rectified all the concerns ... They truly care for their customers ... I will be a Customer in the future and recommend all to give them a try ... Again Thank You Nick
Written By: james c
Hey James! We're so sorry to hear that you had a bad experience with us! We would really appreciate it if you gave us a call to educate us on what went down and how we could be doing better. Nick, the owner, is personally eager to hear from you and I can give you his direct number if you give us a call. Our number is 519 659 0888 and we're open from: 9am-8pm Monday-Thursday 9am-6pm Friday 9am-5pm Saturday Looking forward to hearing about your experience! Hanan.
