Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1498 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
July 10, 2020
I would never recommend Empire Auto Group !!!! I cannot leave a review on their page for some reason (probably because too many people are leaving negative reviews) however I will make sure to let friends and family know to stay away “danger” I purchased a vehicle and purchased the warranty and they did not keep to the warranty and charged me in the last two day over seven hundred dollars of which 370 was for a battery and a tow. (Both were covered under the warranty) RIDICULOUS No empathy no help NO RESPECT was given to my situation. Very disappointed in the service , the people that handled the situation and especially DOUG,MOE and SAM. All condescending and arrogant. I have never been interrupted to have someone put their two cents in on what my problem is until dealing with this company. Tracked down the owners phone number NIC to let him know how poorly they were handling the situation And he had one of his staff call me and offer no empathy or respect or SOLUTIONS to my situation. I’m going to another car lot that is trusted and refinancing so I never have to deal with EMPIRE AUTO dealership again! They are located on Dundas street Past veterans: If you want good service and reliable people as well as a reliable vehicle which is MOST important DO NOT PURCHASE FROM EMPIRE locations on Dundas or Southdale motors location.
Written By: lou M
Hello Lou, As yours is a copy-and-paste of a complaint we have already responded to, please refer to our response to Darian’s post below: Hello Mr. Hill, Thank you for your feedback, we greatly value all our customers and will always strive to do our best to resolve any complaints. Unfortunately, I see that several individuals have unfairly copy-and-pasted your review- individuals who are not our customers and who have never received service from us. I am proud to state, however, that our 4.7 star rating is a testimony to our quality service, and therefore, I am sure I can help clear the confusion in your case. I am sorry to hear that you are unsatisfied with the services provided to you. Our staff takes pride in going above and beyond to meet all our customers’ needs and to work within our customers budget when rendering our services. I would like to take this opportunity to provide you with some clarification regarding the services rendered to you as well as the charges billed to you as I understand that having a car break down can be extremely stressful and frustrating and any left-over confusion can only compound that frustration. The reason you were billed twice is because you had visited us on two separate occasions, and had separate services completed on your vehicle. On your first visit, we billed you for a tow and a battery change as neither of those are covered by your warranty. For your second visit, you required a tow to arrive to our auto shop. That tow was not billed to you, but the charge was instead covered by our company as a courtesy. After diagnostics, it was found that your vehicle required a replacement starter and alternator. Our staff then spent a considerable amount of time in negotiations with your warranty company to have those parts approved. You had indicated to us that you needed your vehicle urgently, upon which you were informed that the warranty may not cover the total cost and that you would be responsible for covering the difference plus the deductible. You consented, and thus our mechanics began work on your vehicle even before the warranty approval came through, with the promise that they would be fairly compensated for their labour. To recap: on your first visit you were charged for the tow + battery, on your second visit you were charged for diagnostics + deductible + the difference between what your warranty covers and what the cost of repairs was. If there is still any confusion regarding your bill or the services rendered to you, we would be glad to further discuss! All the best, Empire Auto Group.
July 10, 2020
I would never recommend Empire!!!! I will make sure to let friends and family know to stay away “danger” purchased a vehicle and purchased the warranty and they did not keep to the warranty and charged me in the last two day over seven hundred dollars of which 300 was for a battery and a tow. RIDICULOUS No empathy no help no RESPECT was given to my situation. Very disappointed in the service , the people that handled the situation and especially DOUG,MOE and SAM. Tracked down the owners phone number NIC to let him know how poorly they were handling the situation And he had one of his staff call me and offer no empathy or respect or SOLUTIONS to my situation. I’m going to another car lot that is trusted and refinancing so I never have to deal with EMPIRE car dealership again! They are located on Dundas street. If you want good service and reliable people as well as a reliable vehicle which is MOST important DO NOT PURCHASE FROM EMPIRE locations on Dundas and Southdale!
Written By: Diana S
Hello Diana, I would love to help you, however your name is not in our data base of customers. We cannot find any record that you've ever bought a car from us or otherwise requested any kind of auto service from us at all. If you have interacted with any of our businesses or staff in an unsatisfactory manner, it would be our pleasure to own up to and rectify any problems from our end, or otherwise provide clarifications. If you have mistakenly copied the review from another user and posted it as though it were your own, we would appreciate you removing it as being unfairly negatively reviewed by individuals who are not our customers is not constructive and does not aid any prospective customers in a meaningful way. I would like to point out that our 4.7 star review is a testament to our quality customer service, and if you ever need any auto services in the future we would hope you would give us a fair chance at proving that to you directly! All the best, Empire Auto Group
July 07, 2020
Sam and HESHAM are absolutely outstanding !! These guys got me into my dream car!! Thank you
Written By: José A
Hi Jose, Thank you for taking the time to leave us a review! We are so happy to hear that you had a wonderful experience at our dealership and that Sam and Hesham were able to get you your deam car! Have you heard of our referral rewards program? If you send someone our way, and they purchase a car from us, we'll give you a $200 cheque! Welcome to the Empire Auto Group Family!
July 03, 2020
We were on the hunt for our first vehicle after having our son. As if being new parents wasn't hard enough now public transit isn't an option because of the Pandemic. Shawn Is made it so easy. He worked around our crazy schedule, and our budget to get us something we wanted and that was safe for our family! Brought the vehicle to us to test drive, and delivered it to us as well! There was a small scratch and although we were willing to have and they had that repaired before we took possession! We honestly couldn't be happier!
Written By: anna g
Hello Anna, Thank for your feedback, we appreciate our customer's time to leave reviews. We are so pleased that Shawn provided exceptional customer service to you during your visit, and that you felt supported during the process. If you have any questions, please call our dealership and we will be happy to assist you the best we can. (519) 659- 0888 Welcome to the Empire Auto Group Family!
Longer than expected
July 02, 2020
I went in for a oil change that takes 15 minutes and was told it would take a half hour to 45 minutes. An hour and a half later it was done and under covid the person who brought the vehicle around did not wipe down the steering wheel or anything. I mentioned the exess time to the service guy and all he said was thank you.
Written By: Peter
Related Staff:
There are no staff members associated with this review.
June 26, 2020
Empire Auto is the best place around for fast service Osman helped me so much and got me into a beautiful BMW 328I I appreciate all his hard work and thank you Empire!!!!!!!
Written By: Jamie l
Hi Jamie, We appreciate your time writing a review! We are happy to see you had such wonderful experience at our dealership and that Osman was able to help you. If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
June 25, 2020
EVERYONE COME TO THIS DEALERSHIP!! This place from day one has been great great great!!!! first i got a benz, now i got an amazing SUV for my growing family!! Thank you so much Sam for all your help and dedication to me and my family!!! The trade in value was way more then i expected!! HIGHLY recommend EMPIRE AUTO GROUP ON DUNDAS
Written By: Justin C
Hello Justin, We appreciate your time writing a review! We are happy to see you had such wonderful experience at our dealership. If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
June 24, 2020
I really needed to upgrade my car , i walked in and Osman helped me get approved right away, i didnt even know i had good credit but it turns out that i do, he got me a gorgeous camaro and i put a deposit on it. after i realized that i wanted to wait a little longer and they had no problem giving me back the deposit. I even offered for them to keep it and they insisted that i take it back. ill be coming back when im ready!!!! Thank you Osman, shawn , and SAM
Written By: Jayden M
Hello Jayden, Thank you so much for your feedback, we appreciate our customer's time to leave reviews. We are so pleased that Osman, Shawn, and Sam provided exceptional customer service to you during your visit, and that you felt supported during the process. If you have any questions, please call our dealership and we will be happy to assist you the best we can. (519) 659- 0888 Welcome to the Empire Auto Group Family!
June 21, 2020
I was so impressed by Shawn Uz. He was extremely helpful. He listened to what I needed and quickly matched me with my new vehicle. I love it. I would highly recommend Empire Auto and Shawn. Thank you
Written By: Kimberley
Hello Kimberley, Thank you for your review. We are so thrilled that you felt so supported and experienced exceptional customer service. Our dedicated team works very hard to meet the expectations of each one of our customers, and it is so rewarding when our customers feel that in their experience! If you need any further help, please feel welcome to contact our dealership and we will be happy to assist you! If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
June 12, 2020
Told Ozzy and Abe what I was interested in, got what I needed in a professional & timely manner. Great communication skills and willingness to help answer all of my questions. Thanks guys!
Written By: brandon m
Hello Brandon, We appreciate your time writing a review! We are happy to see you had such wonderful experience at our dealership. If you have any questions or need our assistance, please do not hesitate to call our dealership (519) 659- 0888 Welcome to the Empire Auto Group Family!
