Empire Auto Group
282 Springbank Dr , London, ON, N6J1E9
Member since June 24, 2015
282 Springbank Dr London ON N6J1E9Overall Score
Empire Auto Group1498 Reviews
201Review Ratings Breakdown
Consumer Reviews
*Showing a selection of the total reviews available from Google.
*Showing a selection of the total reviews available from Facebook.
May 15, 2020
Very happy with the vehicle we have purchased. Very friendly customer service. Thank you Sam for doing the best as you can to get me exactly what I wanted.
Written By: Vasile M
Hi Vasile, Thank you for leaving your review, your time is valuable to us and we appreciate your feedback! We are so pleased to hear that your customer experience was a positive one, and that the team made you feel welcome and at home during your visit. Sam works hard to get the best possible vehicle and value for each customer, and he will be delighted to hear that you are happy with your purchase. If you have any questions, please always feel welcome to call our dealership. We are ready to support you in anyway that we can. Welcome to the Empire Auto Group family!
May 14, 2020
Written By: Jim B
Hi Jim, Thanks for your review. We appreciate your time. If you ever need our support, please feel welcome to call us and we will be happy to help you.
May 14, 2020
Written By: Jim B
Hi Jim, Thanks for your review. We appreciate your time. If you ever need our support, please feel welcome to call us and we will be happy to help you.
May 14, 2020
Helped me to find the vehicle I needed for my family even with my poor credit. Big thank you to Ozzy for all the help!
Written By: Jamie R
Hi Jamie, Thanks for your review. Ozzy will be delighted to know he was able to satisfy your family's needs and find you the right vehicle to suit your lifestyle. Ozzy is a diligent member of the Empire Family who works hard for all his customers.
May 14, 2020
Helped me to find the vehicle I needed for my family even with my poor credit. Big thank you to Ozzy for all the help!
Written By: Jamie R
Hi Jamie, Thanks for your review. Ozzy will be delighted to know he was able to satisfy your family's needs and find you the right vehicle to suit your lifestyle. Ozzy is a diligent member of the Empire Family who works hard for all his customers.
May 13, 2020
Empire had my back when an auto company (NAPPA on Wellington St) screwed me over $620 for a battery change. Sam at Empire East helped me get an in store credit for auto work in the future. He definitely has customer experience in mind at all times. I will definitely be coming back to Empire where you get taken care of like family.
Written By: Jasmine M
Hi Jasmine, Thank you so much for your review, we appreciate your time. We are so happy that we were able to support you through the process of purchasing a vehicle.Sam works hard for his customers, so it is great news that you were happy with the customer experience you received. We look forward to seeing you again, and if you ever need our help; please feel welcome to call our dealership. We will be happy to support you in any way that we can! Welcome to the Empire Auto Group Family!
May 09, 2020
I just want to say thanks to Kareem, Sam and Nick. They are going above and beyond to help. This is a strange time and buying a vehicle can be a scary thing when you can’t do what you normally would. We have run into a few issues along the way but they are doing everything they can to resolve them. Their patience and kindness is appreciated very much.
Written By: Tammy B
Hi Tammy, Thank you so much for your feedback. We were delighted to hear that you had such as wonderful experience with Nick, Kareem and Sam. All of our Empire family work very hard to make sure our customers are looked after as much as we possibly can, and we are happy to know you felt supported! If you need our help, please feel welcome to call our dealership. We are here to assist you any way that we can. Welcome to the Empire Auto Group Family!
May 05, 2020
I came in to the shop today to browse cars and had an awesome experience. Sam helped me pick out my first car and I couldn’t be more happy with my choice! He worked hard to do his best to make sure I left the store happy and I sure did. I highly recommend shopping here! They truly care about their customers! Thanks for everything!
Written By: Kalique D
Hi Kalique, Thank you for your review, we appreciate the time that our customer's take to leave feedback. Sam was delighted to hear that you felt supported during the process, and that his hard work and dedication provided opportunity for you to walk away from our dealership as a happy customer. If you ever have any questions, please call our dealership and we will be happy to assist you in any way that we can Welcome to the Empire Auto Group Family!
May 04, 2020
Spoke with Sam on the phone, very condescending and rude when I simply had a few questions. I will look elsewhere.
Written By: Samantha
Hi Samantha, We would really appreciate an opportunity to speak with you, however we do not have enough information to reach out? We would very much like to speak with you to find out what questions you have and to see where we can help you? If you would like to contact us at your most convenient time, we can arrange an appointment for a telephone call to discuss your questions further. Our contact number is (519) 659-0888 We look forward to speaking with you, and hope we can resolved your question.
May 04, 2020
I was very impressed by the dedication of the Empire team, to find me the financing to get me in the car i wanted. This is my second time buying a car from Empire. Shawn and Sam went above and beyond to help me with my purchase, i would highly recommend Empire auto group for your next vehicle purchase.
Written By: Tony M
Hi Tony, Thank you for your review. We are so happy to hear you experienced exceptional customer service from our dedicated team. It pleases us even more to hear that you are a returning customer who continues to enjoy great vehicles that suit your needs. Shawn and Sam are both incredibly hard working members of our team, and will be delighted to hear that you felt so supported during the process. If you have any questions, please call our dealership and we will be very happy to assist you. Your Empire Auto Group Family!
