Roy Nichols Motors Ltd

August 23, 2024

Tbh the sales guy was great. But unfortunately I found a few chips in the windshield which was not reported during he initial safety. I had asked them to fix the chip in the windshield and was told they filled the chip but it was still very visible. I asked the salesman for report and if it was to crack again would it be covered, he told me "don't worry if it were to crack to come see him". Basically asking me to trust him... As well the vehicle looked great on the outside in regards to being clean but the inside has sticky substance in the cup holders as well as on the panels in the trunk, dog hair in the truck and there was dirt on the back seat and around the foot Matt's. I kindly asked to have it cleaned and they just recleaned the outside of the vehicle. Which I appreciate cleaning the outside but that was not what I wanted.. I asked if they could fix the chip and was told they wouldn't fix it. Which I was very upset about. I wish my experience was better dealing with this dealership. But based on these few issues. I wouldn't recommend.

Written By: Outdoors W

August 18, 2024

Seems the "bumper to bumper" warranty is actually a comprehensive list of what they DON'T cover. Ended up paying to have a roof leak fixed (manufacturing issue, well known, look into that before you buy) they did not actually fix the issue, just drained the water. Now that it's back they will not stand by their work. Have had other issues that we were told was not covered, then when that also wasn't fixed by their mechanics until the second or third time, that it now magically was covered. Hate to say it but GM quality and service is in the toilet, next car will be something else.

Written By: Ross S

August 11, 2024

We had an amazing experience at Roy Nichols, thanks to Guy Kieswetter. From the start, Guy was incredibly patient and never rushed us, even though we came back multiple times. He was genuinely dedicated to helping us find the right car, and we were especially grateful when he had our 2025 Chevy Trailblazer LT ready in just a few days. This was our second purchase from Roy Nichols, and once again, the process was smooth and pleasant. Alan Mulder, the Finance & Insurance Manager, took great care of us and made sure everything went smoothly. We couldn’t be happier with our experience and will definitely return in the future. We highly recommend working with Guy Kieswetter! 😊

Written By: Roz T

August 11, 2024

My Service Advisor was very professional - when it appeared that my oil change was going to take longer than expected, instead of leaving me in the waiting room waiting, she immediately advised me that I was welcome to wait or re-book. To me, it showed a caring attitude for the customer - well done & appreciated! 😊

Written By: Daryl S

August 09, 2024

Everyone was very helpful and extremely courteous!

Written By: Jason B

August 02, 2024

Outstanding service and customer service. Will continue to return to Roy Nichols for all my truck needs.

Written By: Shaleen L

August 02, 2024

Knowledgeable service department. Quality work and fast shuttle service

Written By: Chris K

August 01, 2024

Written By: Mike G

July 27, 2024

As a 1st time Roy Nichols customer, I was extremely impressed with the customer service, and knowledge Guy Kieswetter has on there products. He was a pleasure to work with. Looks great in the driveway!

Written By: Liz H

July 25, 2024

Guy was very attentive and a great help in buying my new traverse. Searched out all the answers to my questions and tagged them in my manual as well for future reference.

Written By: Silken B