Roy Nichols Motors Ltd

April 29, 2024

Arrived and checked in at the scheduled time for a N/C oil change. I was prepared to wait but service advisor indicated the vehicle would be ready by noon, so I left to return home. Shortly after an hour I got a phone call saying my vehicle was ready. Appreciated the quick service and status update. Arrived at the dealership and went to the service cashier to pay for the requested service. Oil change and recall were done at no charge, the 4 wheel tire rotation cost me $40, yet the advertised price on the TV screen displays showed, "from $34.95". I questioned my service advisor and the service manager about the difference and they said that was General Motors price, and their price was $40. It's too bad that they didn't stand behind their advertising price, and if you're heading to Nichols take a look at their advertised prices for scheduled maintenance. Because the overall experience was very exceptable.

Written By: Ralph M

April 29, 2024

One of the best experiences ive had buying a truck. everything was seamless, answered all my questions, everything done quickly, would definitely recommend guy and Roy Nichols

Written By: Dan W

April 28, 2024

Unfortunately, I have nothing positive to say about this dealership. Aside from an understandable delay in a back ordered part, dealing with their 2 Service Advisors (Lisa & Steve) was nothing but frustrating. Even their Shuttle driver is creepy to deal with. To actually get through to them was impossible. When I did leave a message (x3) about my vehicle breaking down, Steve NEVER called me back. Anytime I dealt with Lisa, she seemed annoyed or irritated, very rarely friendly. I had several issues with my SUV, each time I had to deal with it, I was left more frustrated. When I did try and express my concerns, no one seemed to care. They just blew me off. That is why that since this final issue was fixed, I have been using Mills Motors in Oshawa. Amazing service, friendly and knowledgeable staff & they never talk down to me.

Written By: Sarah G

April 27, 2024

Good work, no complaints 👌

Written By: William M

April 27, 2024

I’m done coming here. I keep giving them the benefit of the doubt and keep getting upsold in the service department. All I needed was a simple seasonal tire change and an oil change. Was told I would get a free check on something with the tire change…ok and then to keep everything current to have brakes checked. Fine since the one was free I said okay. Guess what with that check they then told me I need all the breaks replaced. $699 per end. I’m sitting in the waiting room frustrated and crying a bit. Would my husband get the same treatment. Am I a good mark because I’m female. Last time I brought my tire in to be fixed and lo and behold I was told I needed a whole replacement instead of a repair. Tire, rim, the whole shebang. It wasn’t too far to the edge it was on the tread. I’m not even convinced they gave me a new one that time. Looked like a repair to me. When will we be done with this type of upselling and deceit. My dad warns me every time I come here not to get sucked into everything they say I’ll need and every time I believe they are there to help….every single time I get upsold. If you want to feel taken advantage of, this is your place to spend your money.#roynicholsmotors #donotcomehere #buyatoyota

Written By: Heather M

April 25, 2024

Guy was a pleasure to deal with. Great doing business with him.

Written By: Twinful

April 19, 2024

Purchased a vehicle from Guy at Roy Nichols. Very nice person. He was attentive , responded to all my questions as soon as he could and worked hard to make sure I was satisfied. Great customer service. Thank you , Guy.

Written By: David M

April 18, 2024

Another great experience. Thank you

Written By: LESLIE W

April 17, 2024

Great experience as usual with Roy Nichols.

Written By: Matthew P

April 16, 2024

Walked in, met Guy, walked out with a brand new car! Thanks to Guy and the team at Roy Nichols Motors! They managed to get me an amazing trade in value for my 2022 Traverse which I greatly appreciated. All the staff were wonderful! Such a pleasure to deal with. If you need/want a new car go see Guy @ Roy Nichols you will not be disappointed!

Written By: Liana S